My beautiful saddle brown case was water stained last night by using it in a light drizzle of rain. Thought Apple would be quite good about replacing it and although they are happy to replace it, they are maintaining I have to send it back first! Essentially I have to leave my phone uncased whilst I await a replacement.
I spent 55 mins on the phone tonight waiting to speak to a manager to try and make them see sense and not just be policy junkies, but there was no manager available to speak to me.
Absolutely disgusted by the poor customer service. I've had phones and cases from Apple amongst other products, every year for the last 5 years and I'm not happy. I'm not prepared to leave my £699 phone unprotected just because they expect me to adhere to their policy!
Also, in my view I'm penalised for buying it online, as I am prevents from returning it to my local store and obtaining a replacement there and then.
I know it's just a case, and to be honest that's my issue. It's a simple case of replacing faulty goods! It shouldn't require me to wait on the phone for an hour to resolve nor should it need me to suffer due to their rigid policies. They have my card details, they have my phone number and they have my address. I'm not going anywhere so if I don't send the old case back they would be welcome to charge me for the replacement case.