I got my email yesterday for the first time i done it without the code it went like this
Hi Richard
You sold your device on 6 September 2015 and we haven’t received it yet.
You guaranteed price of £405.02 is going to run out on 20 September 2015. If we receive your phone(s) after that date we will only offer you the website price.
Tell us what’s happening.
I have already sent my device
I need a new enviropack
I would like to extend my offer from the 20th September 2015 to 27th of September 2015
We will email you to let you know when your phone(s) arrive or you can log onto my account for any updates on your sale.
The Envirofone Team
All you got to do is click on an option and he presto its extended
But now i have redone it with the code so have until the 23rd but waiting for the email to extend