you will probably get the email today at some point I'm sure,
The email looked like this like this :
Hi Richard
You sold your device on 6 September 2015 and we haven’t received it yet.
You guaranteed price of £405.02 is going to run out on 20 September 2015. If we receive your phone(s) after that date we will only offer you the website price.
Tell us what’s happening.
I have already sent my device
I need a new enviropack
I would like to extend my offer from the 20th September 2015 to 27th of September 2015
We will email you to let you know when your phone(s) arrive or you can log onto my account for any updates on your sale.
The Envirofone Team
All you need to do is click on an option and it takes you to their page, I haven't clicked on any yet as I booked mine in again after as i learnt about the extra5 code which got me an extra 5% on my price so would have been rude not to
I think you can't fault them well at least up until now next step is to see how quick they pay
*have just clicked on option 3 and it takes you to their page and you just click the extend button and hey presto an extra 7 days lovely