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[UK] iPhone 7 Plus Won't Connect To 4G ;(
- Thread starter KooL BeAnZ
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Yep thats the one! She said as I have 3G working on the phone that its not a problem with the iPhone itself, but that they have had lots of reports of the 7 & 7+ not getting 4G and that its a problem on their end they're trying to fix!
BY THE WAY I HAVE TURNED OFF AUTOMATIC NETWORK SELECTION, connected to 4g with slightly better speeds..
The 'technical team' who said I had to do the SIM thing before they would refer me to the 'network team'.
Just been told that the problem is being looked at by Three and Apple together and they should be able to have a fix soon.
Exchanging your device will not resolve it, turning the phone off and on or fiddling with your network settings will resolve the issue temporarily.
Source: Three retail employee using a 7+.
Exchanging your device will not resolve it, turning the phone off and on or fiddling with your network settings will resolve the issue temporarily.
Source: Three retail employee using a 7+.
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Three network team just told me they are forwarding my details to their backend team, who are aware of the issue and are liaising with Apple and looking to get an update out either by them or Apple (sounds like either a carrier settings update from Three or an iOS 10.X from Apple) once it's resolved. They're going to text once it's resolved as well. The network team said they're in a joint investigation with Apple.
Thank you FurbyUK. I've made it to 31 hours so far without the problem returning, but I've seen other posts saying that it returns within 36 hours so maybe it's not fixed.
I got to somewhere between 36 and 42 hours (not sure exactly as it was during when I was asleep).
My last post was typed as I was talking to Three's network team, so it probably sounds disjointed. I was trying to quote as I went. lol.
At least they have now confirmed they're fully aware there's an issue and they're working on fixing it with Apple.
Add my voice to this one to! Noticed that it was dropping 4G for a rock solid 3G a few days ago! Thought it was a problem with my iPhone but now see that it is more prevalent.
Had no issues with my previous iPhone 6 Plus on Three solid 4G all the time!
Now iPhone 7 Plus on the Three network in the UK!
Have also tweeted @ThreeUKSupport as suggested to add my weight!
Had no issues with my previous iPhone 6 Plus on Three solid 4G all the time!
Now iPhone 7 Plus on the Three network in the UK!
Have also tweeted @ThreeUKSupport as suggested to add my weight!
After tweeting @ThreeUKSupport yesterday asking if they know about the issue they tweeted back saying that they know it is a problem and they're working to fix it ASAP.....so they're publicly saying its a problem now which is good...so fingers crossed they can fix it quickly!
What I've noticed is, my 4G works fine. All day until I'm in a location where the 4G is 4G super voice location. 4G supervoice is run on a different band, and that seems to be where the issue lies. Spoke to 3 UK, on twitter they say there's a problem and they know about it, but over the phone they do tests, and say there's not a problem. They say issue is with Apple. Apple saying it's 3 network issue. My handset was replaced. Problem is still active. Never had the issue on my iPhone 6 Plus though. Needs to get sorted. As this is not acceptable. Hope a fix comes soon. Saw that it's coving iPhone 7, and 7 plus. I've got the gold 7. Anyone got same issue, or is just the gold version that's having problems? Just wondering.
This is the same issue we are all having. As I said the issue seems to be that the 800mhz (supervoice) band doesn't work, so the phone connects to 3g instead and then doesn't connect to 4g again until one of the tricks above is done. It is probably less noticeable for people who have a strong 4g signal everywhere on the normal bands, or in those areas that don't yet have the 800mhz band to connect too.
It's the supervoice and, I've found out, because was T work for around 12 hours yesterday normal 4G, had no issue, soon as I'm back home in supervoice location. The problem is back. Still think the issue is with 3. Not Apple. About time it gets sorted. Also wondering if people who got there device from 3 direct are having same issues? I got my device directly from Apple.
Anybody with the issue, make sure you insist to three that you want a refund on line rental. My partner and I both did, and both got partial refunds for the first month. They actually say that we are paying for a 3G network and the 4g is a free bonus three offers, which actually when you think back to when 4g was first released was true. But they are giving partial refunds if you insist.
Okay, so I'm seeing the issue on my new 7 Plus too. I was expecting it from everything I read., but it's especially difficult for me with my house being in a Three 3G deadspot.... But I was prepared for it.
Anyway, I phoned Three - they said that they weren't aware of the issue. I explained that I knew wasn't the case, as I'd seen messages from various other people, and that their Twitter accounts had acknowledged the issue and that it was being worked on - but I wanted to add my voice.
I had tried a Three SIM in my iPhone 6S Plus before the call, and that hadn't had the same problems. The guy at Three asked me to try my new SIM specifically in my iPhone 6S Plus. The call dropped, I tried it - the results were as expected with the 6S Plus connecting to and sticking to 4G.
I didn't expect a call back, but fair play to the advisor at Three - he phoned back after a while, he'd spoken to his backend team and he acknowledged that they had a problem with iPhone 7's, but was very insistent that they weren't aware of any issues with 7 Plusses. I explained that I didn't think that was the case, and pointed to various forums and messages/mails I'd seen from Three with other customers. I also explained that the modems in the 7 and 7 Plus were the same, and that's most likely where the issue is (though it was down to Apple and Three to work that one out and resolve it).
He spoke to his backend team again who explained a fix was being worked on by Apple and Three for the 7 - and they hoped it would be released ASAP, though obviously they couldn't guarantee when (covering themselves, but I understand all this anyway). They asked me to raise a parallel case with Apple to ensure that Apple were aware of the issue for the 7 Plus and not just the 7. The advisor assured me that he would give me a follow up call as the issue is resolved and the fix released.
I insisted on a call reference/case number with Three so that my call didn't get lost if I needed to contact them again, and the advisor raised the ticket and provided the number, and then transferred me to Apple.
Apple did a search, and they were very aware of the issue and said engineers were working on it. They read back the information in their open case, and it left me feeling confident. I asked if there was any way to tie the Three case reference I had so that the issues could all be linked up if Three and Apple were talking to each other about it - and the Apple advisor said yes, and added my Three ticket number as a "Carrier Reference" to Apple's open case.
Sometimes things go wrong, but I'm extremely happy with how Three and Apple seem to be handling it. Can't fault the customer service I've had - here's hoping to a fix ASAP!
Anyway, I phoned Three - they said that they weren't aware of the issue. I explained that I knew wasn't the case, as I'd seen messages from various other people, and that their Twitter accounts had acknowledged the issue and that it was being worked on - but I wanted to add my voice.
I had tried a Three SIM in my iPhone 6S Plus before the call, and that hadn't had the same problems. The guy at Three asked me to try my new SIM specifically in my iPhone 6S Plus. The call dropped, I tried it - the results were as expected with the 6S Plus connecting to and sticking to 4G.
I didn't expect a call back, but fair play to the advisor at Three - he phoned back after a while, he'd spoken to his backend team and he acknowledged that they had a problem with iPhone 7's, but was very insistent that they weren't aware of any issues with 7 Plusses. I explained that I didn't think that was the case, and pointed to various forums and messages/mails I'd seen from Three with other customers. I also explained that the modems in the 7 and 7 Plus were the same, and that's most likely where the issue is (though it was down to Apple and Three to work that one out and resolve it).
He spoke to his backend team again who explained a fix was being worked on by Apple and Three for the 7 - and they hoped it would be released ASAP, though obviously they couldn't guarantee when (covering themselves, but I understand all this anyway). They asked me to raise a parallel case with Apple to ensure that Apple were aware of the issue for the 7 Plus and not just the 7. The advisor assured me that he would give me a follow up call as the issue is resolved and the fix released.
I insisted on a call reference/case number with Three so that my call didn't get lost if I needed to contact them again, and the advisor raised the ticket and provided the number, and then transferred me to Apple.
Apple did a search, and they were very aware of the issue and said engineers were working on it. They read back the information in their open case, and it left me feeling confident. I asked if there was any way to tie the Three case reference I had so that the issues could all be linked up if Three and Apple were talking to each other about it - and the Apple advisor said yes, and added my Three ticket number as a "Carrier Reference" to Apple's open case.
Sometimes things go wrong, but I'm extremely happy with how Three and Apple seem to be handling it. Can't fault the customer service I've had - here's hoping to a fix ASAP!
Same issues as me in my house 3G coverage is poor as live in a dip, but since 4G supervoice been in my area, have always had good Service and no dropped calls, so it's something that I cannot live without. Guessing it's a software/ carrier update needed. Hopefully it's very soon
[doublepost=1475071076][/doublepost]Also noticed that when it's just 4G area. When searching for network finds network in a few seconds when it's 4G supervoice area. 10 or more seconds searching for network. May try getting reported with both 3 and Apple.
[doublepost=1475073303][/doublepost]Just spoken to 3's network team. They are now saying that they are aware and are in talks with Apple and are working on a software update to fix the problem.
[doublepost=1475071076][/doublepost]Also noticed that when it's just 4G area. When searching for network finds network in a few seconds when it's 4G supervoice area. 10 or more seconds searching for network. May try getting reported with both 3 and Apple.
[doublepost=1475073303][/doublepost]Just spoken to 3's network team. They are now saying that they are aware and are in talks with Apple and are working on a software update to fix the problem.