Upgrading Mac Studio storage

[Yzord]

I paid less then 900 euro for the 8TB version at Ali. When i wanted tp pay the 11xx euros, all of a sudden the VAT was removed and i was told i had to deal it with customs myself. Only customs was too lazy to check it out, so i received it within 6 working days and now it is in my mac studio for a bit less then 900 euro

And no, i am not calling customs that i want te declare something. It's not my fault.

 

[KlingmannMusic]

I paid less then 900 euro for the 8TB version at Ali. When i wanted tp pay the 11xx euros, all of a sudden the VAT was removed and i was told i had to deal it with customs myself. Only customs was too lazy to check it out, so i received it within 6 working days and now it is in my mac studio for a bit less then 900 euro

And no, i am not calling customs that i want te declare something. It's not my fault.

Yea, just found that out as well. Also if you use the code GSGDE60 you get a 60€ rebate as well.

 

[KlingmannMusic]

@gilles_polysoft mate, I think everyone here who still has an order pending that was cancelled would feel a LOT better if you could at least deliver some proof like a photo that you have the units there about to ship.

Also you can’t say you’re processing all the refunds and then do freaking nothing or not update us at all. That’s simply not how you treat customers and we told you that now multiple times. Instead you chose to keep silent. What’s going on man?

 

[iNICK20]

I'm assuming upgrading the storage invalids my AC+? I have a monthly plan but I don't wanna cancel it unless upgrading the SSD invalids it.

 

[Chancha]

I'm assuming upgrading the storage invalids my AC+? I have a monthly plan but I don't wanna cancel it unless upgrading the SSD invalids it.

The act of removing original and placing 3rd party SSD to be used, this part does not void warranty.

However, if you manage to damage some internal components (most likely cables), this can. Because when you send back a Studio to Apple for repair, you are supposed to put it back together to the purchased state, this then of course includes putting back the original SSD and also no physical damages done by the user.

For a rolling monthly AC+ plan I think you are fine keeping it going. But for myself, I let my M1 Max expires and only then considered to actually upgrade the SSD exactly due to no voiding warranty to worry about. So different kinds of considerations here.

 

[pkurt926]

@gilles_polysoft mate, I think everyone here who still has an order pending that was cancelled would feel a LOT better if you could at least deliver some proof like a photo that you have the units there about to ship.

Also you can’t say you’re processing all the refunds and then do freaking nothing or not update us at all. That’s simply not how you treat customers and we told you that now multiple times. Instead you chose to keep silent. What’s going on man?

In a middle of a divorce, with 300+ order pending, dozen of emails per day in his mailbox asking for news or refund, he has temporarily closed his local apple repair shop (to make the SSD orders quicker ) , what could possibly go wrong ?
Ask for a charge back is the only way

 

[Glawen Clattuck]

@Glawen Clattuck Honestly, you’re making things way worse. Everyone can see you’re trying to downplay or derail the discussion, and that only makes Polysoft look even more suspicious. If there’s something to say, it should be said transparently and directly - not through sockpuppet accounts pretending to “move on.” You’re pouring fuel on the fire and killing whatever trust might have been left.

I'm sorry you're interpreting it that way, and your words are very offensive.
It's not my intention to defend anyone, and obviously I offer my full sympathy to anyone in a critical situation who feels defrauded by Polysoft. I would clearly be very angry about this as well.
What I was trying to say was that the potential scam had been widely discussed, and we were all already informed. Perhaps it was time to resume the discussion about how to upgrade an SSD on a Mac Studio.
From my point of view, given the prevailing topic, it seems more logical to open a direct discussion about the Polysoft case under a specific heading. But obviously, it's a free and democratic forum, and respecting other people's opinions is fundamental, so I'm happy to comply with the majority's decisions.

 

[Yzord]

I'm sorry you're interpreting it that way, and your words are very offensive.
It's not my intention to defend anyone, and obviously I offer my full sympathy to anyone in a critical situation who feels defrauded by Polysoft. I would clearly be very angry about this as well.
What I was trying to say was that the potential scam had been widely discussed, and we were all already informed. Perhaps it was time to resume the discussion about how to upgrade an SSD on a Mac Studio.
From my point of view, given the prevailing topic, it seems more logical to open a direct discussion about the Polysoft case under a specific heading. But obviously, it's a free and democratic forum, and respecting other people's opinions is fundamental, so I'm happy to comply with the majority's decisions.

He himself created this topic, so yeah, unavoidable that negativism will be build up when you don't comply to your customers. It's not about a few euros or so, it is serious money which he is collecting and basically placing his customers in a very weird situation after they have ordered.

Personally, i really think he needs to be stopped. Perhaps with force of the local authorities. Because he is still accepting orders while he is way behind his schedule. You can't collect money and leave your customers in silence for months. It is just not fair. Again, it is serious bucks what we are talking about.

 

[Molecular1958]

I paid less then 900 euro for the 8TB version at Ali. When i wanted tp pay the 11xx euros, all of a sudden the VAT was removed and i was told i had to deal it with customs myself. Only customs was too lazy to check it out, so i received it within 6 working days and now it is in my mac studio for a bit less then 900 euro

And no, i am not calling customs that i want te declare something. It's not my fault.

1 187,82€ for me ... i'm f*cked !

 

[KlingmannMusic]

1 187,82€ for me ... i'm f*cked !

Have you tried putting it in your cart and go to checkout? It only showed the 9xx price when I went to the payment selection. Also currently the 11DE85 code seems to give 85 EUR off which seems a lot cheaper.

 

[zaxxon]

I've ordered 4 x 8TB for M3 Ultra in September so quite a few Euros on the table. Getting a bit concerned here, but I know how it can be in this industry. So I've decided to give Gilles some more time. I do agree a bit more transparency would help to reduce the anxiety caused by these delays..

 

[Molecular1958]

Have you tried putting it in your cart and go to checkout? It only showed the 9xx price when I went to the payment selection. Also currently the 11DE85 code seems to give 85 EUR off which seems a lot cheaper.

France force aliexpress to collect 20% tax.
Coupon code does not work for me.

 

[Molecular1958]

And French banks typically don’t allow chargebacks just because an item wasn’t delivered — they consider it a dispute between you and the seller, and generally won’t get involved.

 

[constl]

@Molecular1958 Try using the following coupon code: 11FR85

 

[pkurt926]

And French banks typically don’t allow chargebacks just because an item wasn’t delivered — they consider it a dispute between you and the seller, and generally won’t get involved.

I'm with N26 (still with a German IBAN) so I hope German support will answer my charge back

 

[Molecular1958]

@Molecular1958 Try using the following coupon code: 11FR85

"Sorry, this 'first come, first served' coupon has already been used by other customers. Please enter a different coupon or browse other discounts on AliExpress."

 

[KlingmannMusic]

Considering that the first units should have shipped today, did anyone who hasn’t cancelled get a tracking number or mail?

 

[Molecular1958]

I which i had one, i give myself until next Friday to do something.

 

[DerKruser]

I ordered a M1 2TB kit and am doing the same. If I don't hear anything by friday, I am going to start the challenge process on my credit card (I've already reached out personally asking for a status update and received nothing).

 

[ratmtr]

Considering that the first units should have shipped today, did anyone who hasn’t cancelled get a tracking number or mail?

No tracking info or delivery update on my end.

And still no response from @gilles_polysoft regarding my several refund requests via email, order page msgs, WhatsApp etc. from months ago. Getting close to 6 months total now.

I am currently catching up on processing refund requests, and everything is being taken care of.

Narrator - "It turns out, refund requests were not being processed and everything was not being taken care of."

 

[terratoss]

Well there are over 30 people who ordered and don't get any updated. People get provided with 2 weeks everytime and its been now 2 months and for some people over 6 months.


There will be no delivery next week and we get some new ******** story.

 

[etorix]

The most charitable explanation would be that Gilles put his technical expertise to devise a very helpful upgrade solution, and received more orders than Polysoft could timely process. Then further personal and/or technical issues crept in (bad PCB batch) and the whole operation got badly behind schedule.
From there, recovery might have been possible by being honest and forthcoming, say a monthly update on Polysoft site about the delays with realistic (slightly pessimitic even) estimate time to delivery for the batches.
Instead, Gilles tried to hide (hoping to eventually catch up?) or downplay the issues when he could no longer remain silent. Delusional at best, and feeding mistrust, from which Polysoft will unfortunately not recover.
If delays, and the need to re-order new parts, left Polysoft with a financial gap and the "solution" was to keep taking new orders to cover for the cost of the old undelivered orders ("cavalerie financière" in French), and there's still six months worth of backorder, this can not end well for unfulfilled customers.

 

[Yzord]

The most charitable explanation would be that Gilles put his technical expertise to devise a very helpful upgrade solution, and received more orders than Polysoft could timely process. Then further personal and/or technical issues crept in (bad PCB batch) and the whole operation got badly behind schedule.
From there, recovery might have been possible by being honest and forthcoming, say a monthly update on Polysoft site about the delays with realistic (slightly pessimitic even) estimate time to delivery for the batches.
Instead, Gilles tried to hide (hoping to eventually catch up?) or downplay the issues when he could no longer remain silent. Delusional at best, and feeding mistrust, from which Polysoft will unfortunately not recover.
If delays, and the need to re-order new parts, left Polysoft with a financial gap and the "solution" was to keep taking new orders to cover for the cost of the old undelivered orders ("cavalerie financière" in French), and there's still six months worth of backorder, this can not end well for unfulfilled customers.

What you are describing here is the so called ponzi scheme. Which is illegal and should be a reason to close his business before he makes more victims.

I can totally understand he's got overwhelmed by orders, misbatches and such, but what he is doing right now is collecting money on a smooth way and then go into silence mode. As a customer you want transparency, because you expect your order based on the terms he provided to you when you ordered.

 

[trickyswitch]

Well there are over 30 people who ordered and don't get any updated.

The 30 people we know about are only the ones that know enough to come here to find more information, too. Surely there are many others waiting on updates that don't know about the coordination happening here.

People get provided with 2 weeks everytime and its been now 2 months and for some people over 6 months.

There will be no delivery next week and we get some new ******** story.

More than likely that is what will happen. Even if giving an exact date is difficult, which could be understandable when you have external suppliers, there have been multiple chances to explain us more about the process timeline and what are the remaining steps in assembly and packaging for shipping, what are potential roadblocks, etc.

But we never hear any of this, just another "two weeks" every two weeks. If you cannot ship your product then at least you should communicate a credible plan to your paying customers, but we get not even this when asking directly for it, whether in this thread or in direct communications.

To me this implies that there is (1) a bad or nonexistent plan in place to recover, (2) problems so large or damaging to credibility (such that openly admitting them will harm future sales) that it is "safer" to stop communicating with customers than to tell the truth, or (3) both #1 and #2 are true.

 

[Extirpator]

Seems there’s now a delivery update for end of the week and next week for 300 units. Will be reporting back if I end up getting it.

That being said, he also adjusted the price to 1079 for new orders. If I were to buy again today I’d buy on aliexpress instead, even if it’s more expensive. The savings are simply not worth the headache.

The October 16 update said Batches 4 & 5 would be delivered "around October 25." The November 10 update pushes this to "between November 14 and 21."

For posterity:

Delivery information update - November 10, 2025 :

1st batch : all deliveries made between February 18 and March 9, 2025
2nd batch :all deliveries made between April 24 and May 12, 2025
3rd batch :All M1 and M3 cards delivered between July and August 2025, M2 and M4 cards postponed to the 4th batch
4th et 5th batch : delivey of 300pcs betwwen November 14 and 21
6th batch : pre-orders opened, delivery not before mid december

NOTE ON PRICES: NAND prices have increased by 20%. We have had to increase the price of two items. NO CUSTOMS DUTIES FOR THE USA on our products, which are assembled in Europe.