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Suddenly got a UPS message, 'polysoft delivery due tomorrow', no email, tracking number or anything from polysoft. I requested to cancel and be refunded on 21st Nov, heard nothing, started charge back with bank, and did the French consumer right thing, so my order says SEPSA dispute. Meanwhile I have ordered from Ali. What to do?
This is really disappointing. I also ordered from AliExpress because Polysoft didn’t deliver my original order, and still I haven’t received any proper tracking information from Polysoft. This situation is causing a lot of stress for customers. At least if they communicated clearly, we would feel safe. But right now it feels like they are holding customers’ money and breaking trust. Buyers should be very careful.
 
So looks like I will end up with 2 x 2TB, one from Polysoft and one from AliExpress.
Does anyone know if I can put one in each slot and end up with 4TB total??
 
Anyone know if I could use 2 x 2TB modules, one in each slot, to give me 4TB upgrade?
Unfortunately no. It was explained that modules 0 and 1 are NOT the same: They only work as a pair, each in the right slot. So you cannot collect two "0" modules and use these for 4 TB total.
 
Thanks, I had a feeling that was the case, I assume re programming one of them is not something I can do myself 😔
 
Final thoughts for me after waiting 8 months….

I wanted the warranty and piece of mind, while other competitors on ali might be the same chip, I appreciate that polysoft did it first, and due to the success of their kickstarter, there’s a lot of tech reviewers on YouTube that swear the PS kits are better.

I have Gillies WhatsApp, he included it in an email back in June, this was the best means of communication…. And while it sounds like there’s a lot of people who haven’t received anything from him, he would usually get back to me in 2-3 days; I’m happy to share this info with anyone who might not have it.

The kit arrived, very quickly once shipped, complete, with tools, instructions, the ssd chips; and a small bag of chocolates.

Install was painless and I truly love the 8tb I now have over my original configured 1tb. I edit for a living, so I’ll report back with some r/w data but simple things like installing or zipping large packages is noticeably quicker than it was.

I’m not a polysoft fan boy, I just appreciate good tech. While the polysoft business model has had a less then appealing reputation for communication, I can only speak to my experience with the product and of course the 8 month delay.

Overall I’m just glad those of us with these awesome machines have options for storage upgrades!



9416587a-2189-4924-aedb-02044cf65300.jpeg
 
Thanks, I had a feeling that was the case, I assume re programming one of them is not something I can do myself 😔
If the SSD nand chips are virgin (on the 2 modules), you could try to put 2*2Tb on your Mac Studio and it'll work.
If one or both of the SSD module have been tested before on 2Tb config, it won't...
 
Looking back at the last few days of data, it looks like 3 orders have shipped to people we know of via self-reporting, with order dates in March, April, and June. No one else from a June order date has reported receiving anything so far.

It's hard to tell from the datapoints if this means that everything from batches 3 through 5 actually shipped as the website is still claiming, but I rather doubt that's the case since we have multiple September orders on the tracking sheet that should have been from batch 5, and no one with an order date after June has reported receiving anything. The website also still claims that everything shipped in November, which we know is verifiably false.

So it's good that something shipped, but fundamentally it doesn't look like anything improved in terms of communication or honest status updates. I suspect that if you have an order newer than June you may still be waiting for your order for a very long time.

If anyone has actually heard back from Polysoft recently about an order now that at least a fraction of backlogged orders have shipped, please share your experiences here to keep the datapoints flowing.
 
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🤔🤔🤔
 

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This specific plastic part is simply not well thought out on Apple's part
On the contrary, that part is working exactly or better than what apple designed it for.

Remember, Tim "I love robbing my loyal customers" Cooks has a nefarious dept at Apple with the primary purpose of these proprietary designs is to systematically undermine customer self-sufficiency, effectively blocking access to necessary repairs and upgrades.
 
For those who were asking, I also got the M4 8TB drive from Fangyuan on AliExpress.

Funnily enough, it seems to be higher priced at first if you're within the EU, however once you go to the payment steps it reduces the amount quite significantly.

Delivery took a little bit but at least they shipped almost immediately and the little cards are safely packaged.

Installing them was a breeze where I just followed the iFixit guide for replacing the cards, once you get the bottom screws loosened you're basically golden. That's the only part where I wasted some time until I got pliers to gain leverage.

Putting the machine in DFU was straightforward, same with restoring. Only downside is that it's now running Tahoe and it's an ugly piece of garbage system.

Anyways, I'm VERY happy I went away from PolySoft and just ordered from AliExpress, considering that I even paid almost 150 EUR less than before.

Here's a reminder that YOU MUST HAVE A SECOND MAC FOR RESTORING. The entire hardware swap might work, but you can't restore the machine if you don't have a second Mac. Just in case you weren't aware.



Did you take the 2023 MAC M3 studio as template for ifixit ?
 
It arrived earlier, and what a scare, it gave me (4042) error several times.


I really didn’t want to take everything apart again, so I made one attempt by changing a few things, in the same new attempt, I changed the cable that was connecting the Macs and plugged the power adapter into my MacBook M3 Pro, just in case it had any issue running only on battery. This time, I connected the cable on the left side of the MacBook. And it works.

1765395917737.png


1765395902868.png
 
Hello everyone,

First of all, I would like to once again offer my deepest apologies for the enormous delays.

My primary motivation for undertaking this project was to serve the community (as I have always done here on MacRumors, in other threads), and I apologize for causing concern and inconvenience with my delivery and response delays.

With a lot of effort to automate testing, we are currently delivering between 10 and 20 kits per day. We will not have made up for the backlog before early January.
It is important to note that we test each kit individually for several hours on a corresponding Mac Studio (we have several Mac Studio testing devices : M1, M2, M3, and M4).
We use new NANDs and perform a full write pass on each kit, with no compromise.

I have hired an employee to handle administrative tasks.
This is not an excuse, but to explain why we have had delays: my partner had serious health issues and has been absent for several months, and I have myself not been very available due to serious personal and family issues.


Once the delivery delay has been cleared,, I will be happy to take the time to answer questions here. I apologize for not being able to do so at the moment.
It should also be noted that no one has been or will be disadvantaged: more than 70 customers have asked me for refunds and have been duly reimbursed. I would like to warmly thank the others for their patience.


It should also be noted that I am trying to develop a device to reprogram the chips “in situ,” without desoldering them, which would make it possible to easily upgrade from 2TB to 4TB, but this is not a project that will likely be completed before next spring.
I will publish the files and gerbers here.

We will also try to keep prices as low as possible. I believe we are not among the most expensive.
In recent months, NANDs have increased significantly (and contracts we had signed and paid for were not honored... we remain “small players”).
 
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Gilles,
Pour info N26 m’a remboursé en charge back mais de votre côté rien n’est fait (sur shop.polysoft.fr)

Vu votre désorganisation, Je vous conseille d’annuler la commande sinon vous allez m’envoyer un kit dans quelques mois pour lequel j’aurais déjà été remboursé…

Commande TAIYHXGHO


Merci
 
Hello everyone,

First of all, I would like to once again offer my deepest apologies for the enormous delays.

My primary motivation for undertaking this project was to serve the community (as I have always done here on MacRumors, in other threads), and I apologize for causing concern and inconvenience with my delivery and response delays.

With a lot of effort to automate testing, we are currently delivering between 10 and 20 kits per day. We will not have made up for the backlog before early January.
It is important to note that we test each kit individually for several hours on a corresponding Mac Studio (we have several Mac Studio testing devices : M1, M2, M3, and M4).
We use new NANDs and perform a full write pass on each kit, with no compromise.

I have hired an employee to handle administrative tasks.
This is not an excuse, but to explain why we have had delays: my partner had serious health issues and has been absent for several months, and I have myself not been very available due to serious personal and family issues.


Once the delivery delay has been cleared,, I will be happy to take the time to answer questions here. I apologize for not being able to do so at the moment.
It should also be noted that no one has been or will be disadvantaged: more than 70 customers have asked me for refunds and have been duly reimbursed. I would like to warmly thank the others for their patience.


It should also be noted that I am trying to develop a device to reprogram the chips “in situ,” without desoldering them, which would make it possible to easily upgrade from 2TB to 4TB, but this is not a project that will likely be completed before next spring.
I will publish the files and gerbers here.

We will also try to keep prices as low as possible. I believe we are not among the most expensive.
In recent months, NANDs have increased significantly (and contracts we had signed and paid for were not honored... we remain “small players”).
I want refund. I have purchased the disk from from aliexpress due to the delay. Please do the refund soon.
 
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Hi Gilles,

I ordered the 8TB SSD from Polysoft in April. After a long, patient wait—I trusted that you were a bit overloaded, but that the SSDs would still be shipped—I received the two modules yesterday via UPS.

Unfortunately, they don't work!

I installed everything according to the (very good!) instructions. Unfortunately, I'm getting error message 4014 during the software restoration process.

What can I do now?

I've since reinstalled the original 1TB module in my Mac Studio, but I had to painstakingly restore everything from a Time Machine backup.

What now?

Thanks for your help.
Best regards Phil
 
Hello everyone,

First of all, I would like to once again offer my deepest apologies for the enormous delays.

My primary motivation for undertaking this project was to serve the community (as I have always done here on MacRumors, in other threads), and I apologize for causing concern and inconvenience with my delivery and response delays.

With a lot of effort to automate testing, we are currently delivering between 10 and 20 kits per day. We will not have made up for the backlog before early January.
It is important to note that we test each kit individually for several hours on a corresponding Mac Studio (we have several Mac Studio testing devices : M1, M2, M3, and M4).
We use new NANDs and perform a full write pass on each kit, with no compromise.

I have hired an employee to handle administrative tasks.
This is not an excuse, but to explain why we have had delays: my partner had serious health issues and has been absent for several months, and I have myself not been very available due to serious personal and family issues.


Once the delivery delay has been cleared,, I will be happy to take the time to answer questions here. I apologize for not being able to do so at the moment.
It should also be noted that no one has been or will be disadvantaged: more than 70 customers have asked me for refunds and have been duly reimbursed. I would like to warmly thank the others for their patience.


It should also be noted that I am trying to develop a device to reprogram the chips “in situ,” without desoldering them, which would make it possible to easily upgrade from 2TB to 4TB, but this is not a project that will likely be completed before next spring.
I will publish the files and gerbers here.

We will also try to keep prices as low as possible. I believe we are not among the most expensive.
In recent months, NANDs have increased significantly (and contracts we had signed and paid for were not honored... we remain “small players”).
@gilles_polysoft, thanks for your update! I just wanted to mention that my order EIJFPZUJX from October 2025 seems to have been forgotten. According to your website, it was 'in stock', but I have received nothing. I already requested a refund in November, still without any confirmation.

Meanwhile, I was able to order a similar SSD kit for my Mac Studio from AliExpress, ordered on November 6th, delivered on November 26th, for €544.03 including shipping. Admittedly, the warranty there might not be ideal, but even the worst warranty on an actual product is still better than your warranty on no product at all.

Since it’s already December, I am giving up on the Polysoft SSD kit and expect the immediate refund of €919. I suppose I’m not the only one who has been a little forgotten.
 
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