Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Suddenly got a UPS message, 'polysoft delivery due tomorrow', no email, tracking number or anything from polysoft. I requested to cancel and be refunded on 21st Nov, heard nothing, started charge back with bank, and did the French consumer right thing, so my order says SEPSA dispute. Meanwhile I have ordered from Ali. What to do?
This is really disappointing. I also ordered from AliExpress because Polysoft didn’t deliver my original order, and still I haven’t received any proper tracking information from Polysoft. This situation is causing a lot of stress for customers. At least if they communicated clearly, we would feel safe. But right now it feels like they are holding customers’ money and breaking trust. Buyers should be very careful.
 
So looks like I will end up with 2 x 2TB, one from Polysoft and one from AliExpress.
Does anyone know if I can put one in each slot and end up with 4TB total??
 
Anyone know if I could use 2 x 2TB modules, one in each slot, to give me 4TB upgrade?
Unfortunately no. It was explained that modules 0 and 1 are NOT the same: They only work as a pair, each in the right slot. So you cannot collect two "0" modules and use these for 4 TB total.
 
Thanks, I had a feeling that was the case, I assume re programming one of them is not something I can do myself 😔
 
Final thoughts for me after waiting 8 months….

I wanted the warranty and piece of mind, while other competitors on ali might be the same chip, I appreciate that polysoft did it first, and due to the success of their kickstarter, there’s a lot of tech reviewers on YouTube that swear the PS kits are better.

I have Gillies WhatsApp, he included it in an email back in June, this was the best means of communication…. And while it sounds like there’s a lot of people who haven’t received anything from him, he would usually get back to me in 2-3 days; I’m happy to share this info with anyone who might not have it.

The kit arrived, very quickly once shipped, complete, with tools, instructions, the ssd chips; and a small bag of chocolates.

Install was painless and I truly love the 8tb I now have over my original configured 1tb. I edit for a living, so I’ll report back with some r/w data but simple things like installing or zipping large packages is noticeably quicker than it was.

I’m not a polysoft fan boy, I just appreciate good tech. While the polysoft business model has had a less then appealing reputation for communication, I can only speak to my experience with the product and of course the 8 month delay.

Overall I’m just glad those of us with these awesome machines have options for storage upgrades!



9416587a-2189-4924-aedb-02044cf65300.jpeg
 
Thanks, I had a feeling that was the case, I assume re programming one of them is not something I can do myself 😔
If the SSD nand chips are virgin (on the 2 modules), you could try to put 2*2Tb on your Mac Studio and it'll work.
If one or both of the SSD module have been tested before on 2Tb config, it won't...
 
Looking back at the last few days of data, it looks like 3 orders have shipped to people we know of via self-reporting, with order dates in March, April, and June. No one else from a June order date has reported receiving anything so far.

It's hard to tell from the datapoints if this means that everything from batches 3 through 5 actually shipped as the website is still claiming, but I rather doubt that's the case since we have multiple September orders on the tracking sheet that should have been from batch 5, and no one with an order date after June has reported receiving anything. The website also still claims that everything shipped in November, which we know is verifiably false.

So it's good that something shipped, but fundamentally it doesn't look like anything improved in terms of communication or honest status updates. I suspect that if you have an order newer than June you may still be waiting for your order for a very long time.

If anyone has actually heard back from Polysoft recently about an order now that at least a fraction of backlogged orders have shipped, please share your experiences here to keep the datapoints flowing.
 
  • Like
Reactions: Freegoud
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.