GimmieMyiPhone
macrumors newbie
Not Happy.... 
Last edited:
UPS Shows Some iPhone 7 Shipments Bouncing Back and Forth Between U.S. and Asia
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econometrics
macrumors newbie
Still shows 23rd on their website for me. But I really doubt that. I'm betting on Saturday delivery tomorrow.
Because, Samsung? Maybe the South Koreans are striking a blow to help their home-team.
Nope
Rockywwf71
Suspended
Unfortunately unless Apple and UPS make special arrangements then the answer is NO. I just chatted with Apple a few minutes ago and they don't know where the phone is or when it's going to get to me. Mine did the China to Korea back to Hong Kong and left Hong Kong heading to?????
Looks like it's going to Anchorage then probably to Louisville where it'll go to your local hub from there. https://flightaware.com/live/flight/UPS63
mrmagicmph
macrumors newbie
I too am one of those "Incheon, Korea, Republic of 09/23/2016 4:25 A.M. A mechanical failure has delayed delivery. We're adjusting plans to deliver your package as quickly as possible." people. Originally supposed to (per UPS) get my delivery yesterday, then today, now "Scheduled delivery information is not available at this time. Please check back later."
I called UPS yesterday and then again today but no help whatsoever from UPS besides "once it's in the USA, we'll know when you'll get it and you can make arrangements".
I spoke to Apple via Live Chat yesterday and was less than thrilled with their assistance, as they said that they couldn't do anything until it's past the original estimated ship date when I was due to receive it. Since I struck out completely with UPS again today, I decided to give Apple a call at 1-800-MY-APPLE to at least give them direct feedback about how poorly UPS is handling this situation for many of us, as well as tarnishing not only UPS's reputation, but Apple's also. The fellow that I spoke with was definitely understanding of my displeasure and even agreed that he'd likely be equally dissatisfied since Citizen has charged me for my first iPhone Upgrade payment and yet I don't have the phone and don't have a clue when I will receive it. He's opened a case number for it and will have someone look into it and get back to me to see if there's anything that they can do to expedite the process.
Even more importantly, I made sure that they were aware that Apple's decision to put all their eggs in UPS's basket was not a wise move, given the issues that UPS has been having and their blaming "weather", "mechanical breakdown", and even "Apple's special orders", depending on which shipment you're in or what the UPS representative decides they'd like to blame at a given moment, as has been discussed in previous posts in this thread. The Apple representative said, and I do believe this, that they do pay attention to feedback they receive, especially when it's something that one of their partners is doing that's impacting on Apple's reputation.
I do believe that if people who have been stuck in this limbo of UPS's contact Apple by the 1-800-MY-APPLE phone number and let them know what they've experienced, it's likely that at least the next time Apple does a major release, they'll have learned from this year's mistakes and will balance the load to limit the likelihood that Apple ends up with black eyes for their shipper's mistakes.
If I ever get an update from Apple, or UPS, I'll add it and we'll see how it goes.
My tracking information as of 08:55am 9/23/16 (EDT) is attached. It went from Yellow DELAYED to Green Clearance Completed between 08:52am and 08:55am today... looks pretty familiar, doesn't it?
I called UPS yesterday and then again today but no help whatsoever from UPS besides "once it's in the USA, we'll know when you'll get it and you can make arrangements".
I spoke to Apple via Live Chat yesterday and was less than thrilled with their assistance, as they said that they couldn't do anything until it's past the original estimated ship date when I was due to receive it. Since I struck out completely with UPS again today, I decided to give Apple a call at 1-800-MY-APPLE to at least give them direct feedback about how poorly UPS is handling this situation for many of us, as well as tarnishing not only UPS's reputation, but Apple's also. The fellow that I spoke with was definitely understanding of my displeasure and even agreed that he'd likely be equally dissatisfied since Citizen has charged me for my first iPhone Upgrade payment and yet I don't have the phone and don't have a clue when I will receive it. He's opened a case number for it and will have someone look into it and get back to me to see if there's anything that they can do to expedite the process.
Even more importantly, I made sure that they were aware that Apple's decision to put all their eggs in UPS's basket was not a wise move, given the issues that UPS has been having and their blaming "weather", "mechanical breakdown", and even "Apple's special orders", depending on which shipment you're in or what the UPS representative decides they'd like to blame at a given moment, as has been discussed in previous posts in this thread. The Apple representative said, and I do believe this, that they do pay attention to feedback they receive, especially when it's something that one of their partners is doing that's impacting on Apple's reputation.
I do believe that if people who have been stuck in this limbo of UPS's contact Apple by the 1-800-MY-APPLE phone number and let them know what they've experienced, it's likely that at least the next time Apple does a major release, they'll have learned from this year's mistakes and will balance the load to limit the likelihood that Apple ends up with black eyes for their shipper's mistakes.
If I ever get an update from Apple, or UPS, I'll add it and we'll see how it goes.
My tracking information as of 08:55am 9/23/16 (EDT) is attached. It went from Yellow DELAYED to Green Clearance Completed between 08:52am and 08:55am today... looks pretty familiar, doesn't it?
mrmagicmph
macrumors newbie
I've just checked what UPS says that means and says that Clearance Completed means that it's cleared Customs. From there? Who knows.
Series 2 Watch. Still no scheduled delivery:
Location Date Local Time Activity
Louisville, KY, United States 09/23/2016 4:26 A.M. Warehouse Scan
09/23/2016 4:24 A.M. Import Scan
09/23/2016 3:54 A.M. The receiver has been requested to provide warehouse entry details necessary for clearance.
Louisville, KY, United States 09/23/2016 2:51 A.M. Arrival Scan
Anchorage, AK, United States 09/22/2016 4:45 P.M. Departure Scan
09/22/2016 3:07 P.M. Arrival Scan
Shanghai, China 09/23/2016 12:55 A.M. Departure Scan
Shanghai, China 09/22/2016 10:32 P.M. Departure Scan
Shanghai, China 09/21/2016 11:14 P.M. Your package is in transit. We're updating plans to schedule your delivery. / The package will be forwarded to a UPS facility in the destination city.
09/21/2016 11:11 P.M. Your package is in transit. We're updating plans to schedule your delivery.
09/21/2016 11:05 P.M. Export Scan
09/21/2016 4:10 P.M. Arrival Scan
Suzhou, China 09/21/2016 3:10 P.M. Departure Scan
China 09/21/2016 2:00 A.M. Order Processed: Ready for UPS
Location Date Local Time Activity
Louisville, KY, United States 09/23/2016 4:26 A.M. Warehouse Scan
09/23/2016 4:24 A.M. Import Scan
09/23/2016 3:54 A.M. The receiver has been requested to provide warehouse entry details necessary for clearance.
Louisville, KY, United States 09/23/2016 2:51 A.M. Arrival Scan
Anchorage, AK, United States 09/22/2016 4:45 P.M. Departure Scan
09/22/2016 3:07 P.M. Arrival Scan
Shanghai, China 09/23/2016 12:55 A.M. Departure Scan
Shanghai, China 09/22/2016 10:32 P.M. Departure Scan
Shanghai, China 09/21/2016 11:14 P.M. Your package is in transit. We're updating plans to schedule your delivery. / The package will be forwarded to a UPS facility in the destination city.
09/21/2016 11:11 P.M. Your package is in transit. We're updating plans to schedule your delivery.
09/21/2016 11:05 P.M. Export Scan
09/21/2016 4:10 P.M. Arrival Scan
Suzhou, China 09/21/2016 3:10 P.M. Departure Scan
China 09/21/2016 2:00 A.M. Order Processed: Ready for UPS
GimmieMyiPhone
macrumors newbie
After calling Apple and at first getting the standard "we did not promise delivery until the 27th" they called UPS and wondered what was going on. After being instructed to call back to UPS I got to talk to a really nice person who actually wanted to help me find out what was going on. Long story short, they messed up a bit but I will be able to collect my package at one of their Collection places tonight.
melgross
macrumors 6502
My black SS watch 2 with bracelet was supposed to arrive september 30. But I got a notice I was charged, last week. Then told it would arrive Thursday (yesterday). I can't complain, as it did.
It did go from Shanghai to Japan and back to Shanghai though. Then to Alaska, Kentucky, Jamaica NY, then Masbeth NY. And out for delivery.
It did go from Shanghai to Japan and back to Shanghai though. Then to Alaska, Kentucky, Jamaica NY, then Masbeth NY. And out for delivery.
GimmieMyiPhone
macrumors newbie
From what I can tell, it looks like this link shows where the plane is right now. My tracking looks identical to yours.
https://flightaware.com/live/flight/UPS63
Was it ever "Held in Warehouse?" like mine?
GimmieMyiPhone
macrumors newbie
I don't think anyone has any hope of getting theirs today if they are on a flight out of Korea or Hong Kong. Based on the flight schedules the earliest it can even get to louisville to go to the local hub is 10:47 tonight. I wouldn't really bank on Saturday delivery either, it could happen but I highly doubt it, i think right now people are just being told whatever will get them off the phone.
Ojib
macrumors newbie
Mine has finally left China and went to Japan and has left Japan now on it's world tour. I hope when I finally get my watch Siri and I will have a wonderful conversation of it's trip around the world. I think UPS bit off more then it could handle. The weather was fine in China, there was no bad weather as they reported........
Narita, Japan 09/23/2016 9:54 P.M. Departure Scan
09/23/2016 8:22 P.M. Arrival Scan
Shanghai, China 09/23/2016 4:18 P.M. Departure Scan
09/23/2016 3:51 A.M. The receiver has been requested to provide warehouse entry details necessary for clearance.
Shanghai, China 09/23/2016 12:56 A.M. Severe weather conditions have delayed delivery.
Shanghai, China 09/22/2016 12:21 A.M. Your package is in transit. We're updating plans to schedule your delivery. / The package will be forwarded to a UPS facility in the destination city.
09/22/2016 12:18 A.M. Your package is in transit. We're updating plans to schedule your delivery.
Shanghai, China 09/21/2016 10:11 P.M. Export Scan
China 09/20/2016 1:00 A.M. Order Processed: Ready for UPS
Narita, Japan 09/23/2016 9:54 P.M. Departure Scan
09/23/2016 8:22 P.M. Arrival Scan
Shanghai, China 09/23/2016 4:18 P.M. Departure Scan
09/23/2016 3:51 A.M. The receiver has been requested to provide warehouse entry details necessary for clearance.
Shanghai, China 09/23/2016 12:56 A.M. Severe weather conditions have delayed delivery.
Shanghai, China 09/22/2016 12:21 A.M. Your package is in transit. We're updating plans to schedule your delivery. / The package will be forwarded to a UPS facility in the destination city.
09/22/2016 12:18 A.M. Your package is in transit. We're updating plans to schedule your delivery.
Shanghai, China 09/21/2016 10:11 P.M. Export Scan
China 09/20/2016 1:00 A.M. Order Processed: Ready for UPS
Pd1987
macrumors member
Just for funsies, here's my tracking history:
No way it's coming today lol. So glad I was able to snag one on the apple store app last night! Picking it up at 10am!
Edit:
I'm not really frustrated anymore now that I know I will have a phone in my hands today, one way or another. Only thing that's irritating is the fact that the package requires a signature...now I have to plan for that whenever it decides to show up.
No way it's coming today lol. So glad I was able to snag one on the apple store app last night! Picking it up at 10am
!Edit:
I'm not really frustrated anymore now that I know I will have a phone in my hands today, one way or another. Only thing that's irritating is the fact that the package requires a signature...now I have to plan for that whenever it decides to show up.
Attachments
Guys, call UPS. I've read a few comments here of people having success. Just tried it myself. Their system is so screwed up. My tracking still says failure in Korea, but the agent on the phone says it is currently on a plane for Louisville KY. Tracking data is just plain wrong. Looks like mine is most likely to be delivered on Monday.