Other USA Apple.com iPhone Air /17/17 Pro/ 17 Max/ Pre-Release, Order And Delivery Thread

[gaedfly]

Correct!

If my delivery order does not make it by 9/19, then my backup in store order will be 9/19 and I will receive the late phone and return the delivery on Apple's dime.

Figured Apple messing with a loyal customer who went to the effort of pre-bagging, pre-authorizing Apple Card, getting up at 5am and then to find out delivery is 9/25 really burns me.

That's exactly my perspective, Apple is a huge, highly profitable tech giant whose products cost more than most others'. Tim Cook I think is worth about 2.5 billion due to his Apple job and Apple stocks. Those of us who have bought their products year after year, I'm sure many like me stretching our budgets, have done our part. Sure that's our choice and we benefit from our purchases. But when mistakes happen, an ethical business corrects them. They've done that with many orders, perhaps because we contacted Tim Cook and his exec team stepped in and those contacts trickled down so they realized the error was systemic and affected their most loyal customers. I know when I first called Apple, they weren't willing to do anything, until I sent the email to Tim Cook. After all, it's advertised that Tim invites emails from customers and reads every one. We learned in kindergarten to correct our mistakes.

 

[Learylvr.]

Checked this morning and still showing 9/25 delivery.

Guess it's time to email Timmy !

Mine didn’t change to 19th until late last night. Also I didn’t get any notification of it . I kept checking the Apple app. I just got the notification! 11 hours or more later, but it came.😁

 

[Buerkletucson]

It's reassuring to read stories like yours that validate my decision this year. I have had a PM since the 12 series and every year my hand and wrist have felt the size and weight more and more. It doesn't help that I have an office job and use a computer constantly. Carpal tunnel has set in and the PM exacerbates it. This year I preorder a Pro and I am looking forward to the effects.

I've gotten the Pro on my last 3-iPhones.......
My brother has gotten the Pro Max every year......this year he gave in, he went with the Pro instead as it's just to darn big to manage and carry around. He looked at mine and liked the feel and the screen size is not a big deal really.

Got me the Pro 512 in Orange this year!
Hope I like the color!!!

 

[silvertech]

That's exactly my perspective, Apple is a huge, highly profitable tech giant whose products cost more than most others'. Tim Cook I think is worth about 2.5 billion due to his Apple job and Apple stocks. Those of us who have bought their products year after year, I'm sure many like me stretching our budgets, have done our part. Sure that's our choice and we benefit from our purchases. But when mistakes happen, an ethical business corrects them. They've done that with many orders, perhaps because we contacted Tim Cook and his exec team stepped in and those contacts trickled down so they realized the error was systemic and affected their most loyal customers. I know when I first called Apple, they weren't willing to do anything, until I sent the email to Tim Cook. After all, it's advertised that Tim invites emails from customers and reads every one. We learned in kindergarten to correct our mistakes.

This is kinda sad.

 

[jazzycat]

Do all you 9/19 people still have the cancel button for your phones? Watch and a charging brick it has dropped off but still there on the phone. And in processing (not weird I know I’m just curious 😊)

My iPhone Air is preparing for shipment and has no cancel button. I called Apple last night and they put the request in to cancel the order. I got an email that the cancel request was received but it hasn't happened yet. I want to order the base model but unfortunately I have to wait for the cancel because I have a trade associated with it. If it doesn't happen I'll take it to the store, return it and pick up the 17 if available.

 

[cannono]

I’m in iUP and have been so many years that I don’t know whether Apple or carriers are better for people who like to buy and trade. My friend is asking, is Apple or a direct carrier preorder better if planning to finance?

 

[Blueline29]

Oh, you have NO IDEA!! LOL, welcome to the madness - the camaraderie and support in this thread for the next week is always legendary. We're glad you're here!

Been doing this since 2009 (sans last year, for the first time ever) and I love it! 😊

 

[Luba]

One more reason I switched to the Apple Card financing. Too many issues with Citizens One, including the phone "CS" that makes it very difficult to speak to a human. The "AI" voice assistant seems to think too highly of itself and its capabilities... . I just want to talk to a human, please!

I think I only sent back one phone, I kept the rest for passing down the family tree or selling to friends. So I wasn't taking advantage of the return and seemed I wasn't using the selling feature of iUP. Plus, the AppleCare One gives me way better AppleCare and for significantly less. No brainer in my use case!

Oh, dealing with Citizens One customer service is a big pain. What were you trying to do with Citizens One? I'm thinking of getting off of iUP too which means I need to contact Citizens One and pay off my loan. It's not easy to do?

 

[slippery-pete]

That's exactly my perspective, Apple is a huge, highly profitable tech giant whose products cost more than most others'. Tim Cook I think is worth about 2.5 billion due to his Apple job and Apple stocks. Those of us who have bought their products year after year, I'm sure many like me stretching our budgets, have done our part. Sure that's our choice and we benefit from our purchases. But when mistakes happen, an ethical business corrects them. They've done that with many orders, perhaps because we contacted Tim Cook and his exec team stepped in and those contacts trickled down so they realized the error was systemic and affected their most loyal customers. I know when I first called Apple, they weren't willing to do anything, until I sent the email to Tim Cook. After all, it's advertised that Tim invites emails from customers and reads every one. We learned in kindergarten to correct our mistakes.

I look at it a little differently. Apple doesn’t owe anyone, anything. There wasn’t any sort of guarantee, regardless of the time you placed that order, that you/anyone was entitled to launch day delivery.

I was in the 9/25 crowd and less than 12 hours later got notification that I was bumped to 9/19. Was I happy, yes, but it wouldn’t have mattered either way.

Look, every year people place orders, get certain dates and end up having them bumped up. Pretty common that Apple under promises and over delivers in many cases.

I would bet that people with 9/25 date will have their phone on 9/19.

Just offering a different perspective.

 

[jazzpolizei]

Anyone doing in store pickup?

Yes! I haven't done this since pre-covid, and this year I feel like I could stand a bit of frenzy and good cheer.

 

[Lab1]

I’m in iUP and have been so many years that I don’t know whether Apple or carriers are better for people who like to buy and trade. My friend is asking, is Apple or a direct carrier preorder better if planning to finance?

I actually watched a video on this a few days ago. The upshot was that it just depended upon your carrier and the offers they have. In some cases, carrier upgrade was better, in others it was not.

I seem to recall that AT&T, in particular, had some rather good upgrade offers. My carrier, T-Mobile, didn’t have the best offers, but the monthly plan I’m on is great cost-wise as well as service-wise, so I have no plan to change.

 

[mathiasinthe314]

I’m in iUP and have been so many years that I don’t know whether Apple or carriers are better for people who like to buy and trade. My friend is asking, is Apple or a direct carrier preorder better if planning to finance?

I think it depends on how long you plan to have your phone and how happy you are with your carrier and being tied to them for the life of the phone. If you upgrade every year, you have to pay off the phone without the benefit of the remaining bill credits that were there to offset the cost of the phone. If you plan to take it all the way out to being paid off and you don't plan to switch to save money or get better service, then the carrier deals are hard to resist. Personally, I do the iUP for myself because I like have the newest model every year. For my wife and mother on the plan, they keep their phones much longer. My mom bought the 16e on Apple Card payments after trading in her 11. T-Mobile offered us nothing because we're on a $100/4 lines Essentials plan. My wife is considering trading in her 14 Pro and getting a new one this year, we would still go through Apple because the trade in value is greater than T-Mobile, because again since we are on a low revenue plan, none of the lucrative offers are available to us. So if you're paying an arm and a leg on a high tier plan, don't mind being locked in for two years, and keeping the same phone for a while, carrier deals are nice.

 

[oneteam]

Anyone doing in store pickup?

Yeah. Didn’t want to be waiting for UPS

 

[Buerkletucson]

Apple ships via UPS. If you ordered from a carrier it’s likely FedEx.

I've always gotten my iPhones via FedEx.......direct from Apple.

 

[Luba]

At least the last two have required updating, who knows what version of iOS 26 was available when they were packaged. I think it's been more years, but think upgrading is now required before Migration. You would probably not want to use the shipped iPhone's version this week, especially as it would be older than the version on your current phone.

Also, as iOS improves through time, the migration process also is very likely better with both phones on iOS 26 rather than migrating from iOS 18.

I'd love to see a scientific comparison of the migration methods. I have used iCloud backup restore, and tried phone to phone, and also encrypted backup restore from my Mac. As I mentioned above, iOS 26 likely has some optimization that would make one of them "the best" this year. With almost a TB of stuff on my current iPhone, I was thinking of using a Thunderbolt 5 cable between phones, or between encrypted backup on my Mac to the iPhone. I think iCloud restore required signing back into too many apps, though that is anecdotal and may not be completely accurate, part of why I'd like to see a scientific assessment.

Not scientific . . . I felt migration was the easiest. I tried restoring from an encrypted backup from my Mac thinking it would be faster, but it wasn't. I also felt restoring from a Mac would be more stable?!? iCloud restore, I believe, isn't a 100% full backup like you said, and signing back into apps is required.

 

[CodeSpyder]

About the 9/25 controversy, we don’t know what happened. It could have been folks canceling their order, enabling folks moving to 9/19.

 

[Jackbequickly]

One weights .7 pounds and the other weights 1.5 pounds. I imagine the latter could be the watch + AirPods and former could be the case? No idea. Do
You know what the weight of the package with the phone is supposed to be?

I got something coming from UPS that weighs .9 pounds. Is that my phone or watch?

 

[seezar]

About the 9/25 controversy, we don’t know what happened. It could have been folks canceling their order, enabling folks moving to 9/19.

I doubt it was orders cancelled. Orders that went in within minutes of preorders starting were given that date and it's usually only launch day that the delivery estimate is given as a specific date instead of a date range.

It was definitely a weird glitch.

 

[slippery-pete]

About the 9/25 controversy, we don’t know what happened. It could have been folks canceling their order, enabling folks moving to 9/19.

I would bet it was an error on Apples end. Once the identified it, they started correcting.

I could be wrong, but I am pretty sure Apple provides date ranges normally if you don’t get launch day delivery.

 

[AlphaGuitarist]

I doubt it was orders cancelled. Orders that went in within minutes of preorders starting were given that date and it's usually only launch day that the delivery estimate is given as a specific date instead of a date range.

It was definitely a weird glitch.

If no one else has already mentioned it, this year’s “gate” will be the Date Gate!

 

[ejfontenot]

I've always gotten my iPhones via FedEx.......direct from Apple.

Launch phones from apple are UPS. Everyday orders for products often come fedex. But not launch.

 

[PlainEnvelopes]

I’m going to do it when it becomes available, because iirc (maybe I’m remembering wrong), the old phone has to be updated before the new one will allow everything to transfer over. My impatient self doesn’t like to wait lol.

The new phone just has to have equal or newer IOS.

 

[anshuvorty]

I doubt it was orders cancelled. Orders that went in within minutes of preorders starting were given that date and it's usually only launch day that the delivery estimate is given as a specific date instead of a date range.

It was definitely a weird glitch.

I wonder how many people ordered a 2nd iPhone with in-store pick up to get their phones on release day, only then, to realize that their 1st order is actually going to be delivered on release day as well, and then, will need to return their 2nd order?

In other words, are we going to massive increase in orders returned and Apple having to issue a massive number of refunds?

 

[PlainEnvelopes]

I wonder how many people ordered a 2nd iPhone with in-store pick up to get their phones on release day, only then, to realize that their 1st order is actually going to be delivered on release day as well, and then, will need to return their 2nd order?

In other words, are we going to massive increase in orders returned and Apple having to issue a massive number of refunds?

Same, I did not want to risk screwing up the apple upgrade program so was just going to wait it out either way.

 

[thecautioners]

Apple ships via UPS. If you ordered from a carrier it’s likely FedEx.

I go through T-Mobile and it’s always UPS including this year, I already have my tracking number.