When I bought my iPad 1 case last year the emblem was scratched/scuffed up too. I wonder if they are always like that.
I gotta admit with all the sucky customer service, I echo Patrick's sentiment about the Libretto..The case is top notch. The fit is absolutely perfect, and the look and feel is just sensational. Outside of the naked corner (which is not a big deal to me now that I have the case on it), it really is the best case I have seen yet for the iPad 2. Its has no equal...At the moment anyway.
Their service can really try your patience though, especially if you don't realize it going into a purchase with Vaja.
Overall, I am very happy with how it compliments the iPad2 and I think this is much better than the new Agenda they have for the iPad 2. That strap is terrible, especially when you consider how well the magnetic closure works on the Libretto.