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Carrier Verizon 2018 New iPhone Pre-Order Thread

Had major issues with both website and app, was all set to purchase at 3:00 but they both froze up. Called and first rep started asking questions such as "how do you like your X" I said can you please process the order asap and then call disconnected. Called back and had success but this rep could'nt figure out where to apply my Verizon Up dollars so I said just forget it and place the order. Gold Max 256 9/21/18
 
Hi everyone, well this year i definetly woke up on time.
Woke up at 1:58am central time i got on the browser and tried ordering it, it was slow and it gave me an error fast.

So i tried app on my phone and it only took 2 min to do the preorder.

Iphone XS Max 256Gb Gold
Sep 14 @2:04am
Expected Ship Date 9-21-18

I did not see an option to overnight ship? did any of you did.

Anyways i am excited!!!
 
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jomayda said:
Hi everyone, well this year i definetly woke up on time.
Woke up at 1:58am central time i got on the browser and tried ordering it, it was slow and it gave me an error fast.

So i tried app on my phone and it only took 2 min to do the preorder.

Iphone XS Max 256Gb Gold
Sep 14 @2:04am
Expected Ship Date 9-21-18

I did not see an option to overnight ship? did any of you did.

Anyways i am excited!!!
Click to expand...
I don't believe overnight shipping is offered on release day buys. You will get the phone next Friday.
 
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shimmydiva said:
Had major issues with both website and app, was all set to purchase at 3:00 but they both froze up. Called and first rep started asking questions such as "how do you like your X" I said can you please process the order asap and then call disconnected. Called back and had success but this rep could'nt figure out where to apply my Verizon Up dollars so I said just forget it and place the order. Gold Max 256 9/21/18
Click to expand...

I forgot to tell my phone rep about my VerizonUp dollars, and he was going to transfer me to that department but they told him to just credit it to my account. You can probably call customer service and get them to credit it to you.
 
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jomayda said:
Hi everyone, well this year i definetly woke up on time.
Woke up at 1:58am central time i got on the browser and tried ordering it, it was slow and it gave me an error fast.

So i tried app on my phone and it only took 2 min to do the preorder.

Iphone XS Max 256Gb Gold
Sep 14 @2:04am
Expected Ship Date 9-21-18

I did not see an option to overnight ship? did any of you did.

Anyways i am excited!!!
Click to expand...

I couldn’t change shipping nor choose in store pickup. I also wasn’t presented with an area to enter my Verizon UP device dollars :( so I just went for it as well via the app .. order confirmation at 103am Colorado
 
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Did anyone get quoted the 20th for delivery dates ? The CS rep I talked too last night said the delivery date would be the 20th.
 
BasicGreatGuy said:
I don't believe overnight shipping is offered on release day buys. You will get the phone next Friday.
Click to expand...

They almost always charge/ship as early as Monday/Tuesday. Depending on where the phone ships from and where it's going, it arrives at the post office/fedEx the day before release. They are instructed to hold for delivery, even if they receive it 1-2 days early. This happened to me last year with the X. Card was charged Monday, shipped Tuesday, received at FedEx on Wednesday. Held at FedEx until it was delivered Friday. And no, you can't pick it up early from them :)
 
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comptr said:
Did anyone get quoted the 20th for delivery dates ? The CS rep I talked too last night said the delivery date would be the 20th.
Click to expand...
VZW rep at the store where I ordered said either day 20 or 21. Depends on stock location and delivery locations.
 
I had to get customer service apply a $60 credit onto my account because they could not apply my device dollars. Now ive got a code I cant use. At least they did credit my account the $60, plus $60 for the activation fees and $20 as a loyalty credit go the HUGE hassle with the pre order garbage.

It was like pulling teeth to get that $60 for the device dollars, took over an hour.
 
They won't deliver until the 21. Apple requires the carriers to put a delivery hold on shipments that might arrive early to ensure that they don't arrive before the official launch date. I believe that Verizon uses FedEx and a direct signature is required for delivery.
 
B837CDF0-BBA3-47C9-9DE4-7FAC4DC1EE52.jpeg

Very smooth upgrade fee removal this year.
 
Last edited:
Dgoins1 said:
Hello all it’s that time again I see... I’ll be going with the 256gb Gold X+
Click to expand...

Ended up going with 512gb website was about 5 minutes faster on the count down so I got in early but had issues never got a successful checkout but my order went in still before 3:00am est
 

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ashenfang said:
They almost always charge/ship as early as Monday/Tuesday. Depending on where the phone ships from and where it's going, it arrives at the post office/fedEx the day before release. They are instructed to hold for delivery, even if they receive it 1-2 days early. This happened to me last year with the X. Card was charged Monday, shipped Tuesday, received at FedEx on Wednesday. Held at FedEx until it was delivered Friday. And no, you can't pick it up early from them :)
Click to expand...



I picked mine up from fedex last year so it depends on who you dealing with
 
I tried to order on the Apple site right at 3am but was having a ton of issues so I decided to just order from Verizon. Took 2 seconds, no issues at all, and I got a confirmation email immediately! Can’t wait!
 
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ashenfang said:
They almost always charge/ship as early as Monday/Tuesday. Depending on where the phone ships from and where it's going, it arrives at the post office/fedEx the day before release. They are instructed to hold for delivery, even if they receive it 1-2 days early. This happened to me last year with the X. Card was charged Monday, shipped Tuesday, received at FedEx on Wednesday. Held at FedEx until it was delivered Friday. And no, you can't pick it up early from them :)
Click to expand...
Thanks this definitely makes sense
 
And so I caved into temptation. I went back and forth all day while I was at work. I came home and I couldn't resist. I ordered Xs Max Gold 256; deliver by Oct 3. I justififed the purchase this way: I paid a net of $320 for my 7Plus after factoring in the generous $650 trade-in 2 years ago. I'm getting a trade in value of $330 this time, so it's not a bad deal from that perspective. Hopefully, Verizon will give us all a nice trade in 2 years from now.
 
physicsguy13 said:
They won't deliver until the 21. Apple requires the carriers to put a delivery hold on shipments that might arrive early to ensure that they don't arrive before the official launch date. I believe that Verizon uses FedEx and a direct signature is required for delivery.
Click to expand...
For anyone who hasn't pre-ordered an iPhone please believe this. I have gotten my iPhone on release day the last 4 years and it's very very very rare phones ever get delivered earlier than release day.
 
Looked back and saw that the iPhone X preorder thread for Verizon had a mix of UPS and Fedex shipments. I guess they use both?

Can anyone confirm?
 
Zaned303 said:
I couldn’t change shipping nor choose in store pickup. I also wasn’t presented with an area to enter my Verizon UP device dollars :( so I just went for it as well via the app .. order confirmation at 103am Colorado
Click to expand...
I was only able to change the shipping address on the website, I couldn’t do it on the app
 
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