Same here. I’m a new customer and had to do the same thing. It was a horrible experience tbh and not the best start with a new carrier. The first call took an hour to be answered. They wanted me to upload my Id and call back. I did that and waited another hour only for the rep to say not all corners were present (which they clearly where but I wasn’t going to argue). At that point I didn’t care anymore and wasn’t going to redo the upload and wait another hour. 20 mins later another rep called back and said she reviewed the photos and the order was good to go.
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Carrier Verizon 2018 New iPhone Pre-Order Thread
- Thread starter iFJM
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Same here. I’m a new customer and had to do the same thing. It was a horrible experience tbh and not the best start with a new carrier. The first call took an hour to be answered. They wanted me to upload my Id and call back. I did that and waited another hour only for the rep to say not all corners were present (which they clearly where but I wasn’t going to argue). At that point I didn’t care anymore and wasn’t going to redo the upload and wait another hour. 20 mins later another rep called back and said she reviewed the photos and the order was good to go.
Yeah, i've done that before as well. I'm considering a clean install this time around myself. Just a matter of remembering the settings I had on the previous phone
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Yeah, you can; as long as you have iCloud Photo Library enabled.
Agreed! And to boot, the $30 activation fees on 3 phones! I will definitely call when I get the first bill to nicely get waived... On other note, what does your order status say? Really don't trust this anymore, since I did it all yesterday and had to do it again...don't even know if order is going thru.
The eSIM is active, just not user configurable to start.
Doesn’t mean your carrier can’t use it to ship you a pre-configured eSIM.
We won’t know until we get those phones.
Usually Verizon orders say “4G 4FF Pre-installed SIM” (4FF = Nano SIM).
This time around it says “GTO multi-form-factor SIM PI”. An eSIM = MFF2, or multi-form-factor.
We’ll see.
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Ok thanks for the info. I’m gonna hold out a bit longer and hope something better from version. Enjoy
Indeed. There is a fine line between excitement and obsession.
The eSIM is active, just not user configurable to start.
Doesn’t mean your carrier can’t use it to ship you a pre-configured eSIM.
We won’t know until we get those phones.
Usually Verizon orders say “4G 4FF Pre-installed SIM” (4FF = Nano SIM).
This time around it says “GTO multi-form-factor SIM PI”. An eSIM = MFF2, or multi-form-factor.
We’ll see.
Will be interesting if activation will go smoothly with these phones. New technology may cause issues initially when you try an activate. I hope not, but there have been nightmares in the past trying to activate phones. I may hold off trying to activate until I see it is going smoothly for others. Don't want to be stuck the weekend without a phone.
It says:
Status
We received your order and it is in process.
I don’t really trust them either. The fraud customer reps don’t seem very knowledgeable or helpful. They wanted you off the line as soon as possible with doing as little as possible for you. I’ll give them a call on Monday and talk to a normal rep. I can’t get a hold of normal customer service as they seem to be closed on the weekends.
FYI Today I was able to get back 20 bucks on the 30 dollar activation fee over chat. Also, I was able to get a ticket opened and it sounds like they'll add my 75 dollars in UP reward device dollars to my account. So things are looking excellent!
Is anyone able to click the track button in the confirmation email to check the status? I click it and it never loads...
Well now I get this error:
Your request could not be processed at this time. Please try again later.
Your request could not be processed at this time. Please try again later.
Anyone else having these issues?
Well now I get this error:
Your request could not be processed at this time. Please try again later.
Your request could not be processed at this time. Please try again later.
Anyone else having these issues?
The eSIM is active, just not user configurable to start.
Doesn’t mean your carrier can’t use it to ship you a pre-configured eSIM.
We won’t know until we get those phones.
Usually Verizon orders say “4G 4FF Pre-installed SIM” (4FF = Nano SIM).
This time around it says “GTO multi-form-factor SIM PI”. An eSIM = MFF2, or multi-form-factor.
We’ll see.
The format of the regular SIM also changed this year - that may be why it has a new name.
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Last year was a PITA for me with Activation. Let's hope it doesn't repeat. Had to get escalated to Tier 2 at Verizon and eventually it worked.
Best. Post. Ever.
Mine shows the same also. I had a confirmation at 2:06am, so hopefully 9/21 will still be the actual delivery date. I typically work from home on Fridays so its more convenient if it comes that day.
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I think more people will be going for the Xr next month. You’ll see more activity then.
Mine says...
Shipment
Status
We received your order and it is in process.
Shipment date
10/10/2018
/maybe it’s a glitch with their server?
Mine says that as well. I think it was the same last year, still delivered on launch day.
My wife has a series 6 plus that is basically falling apart. She likes the larger screen phones and good camera so I’m probably going to go for the xs max for her. I was thinking of getting one myself, maybe the xs, with that $700 off.
My main question is Verizon unlocking policy. We travel to Europe and Asia on alternative years so how long does it take Verizon to unlock the phones after purchase?
My main question is Verizon unlocking policy. We travel to Europe and Asia on alternative years so how long does it take Verizon to unlock the phones after purchase?
If you are purchasing in full and not buying on a payment plan, buy from Apple without a SIM. This will ensure the phone is not locked to a particular carrier.
Prior to the iPhone Xs/XS Max, the iPhones were never locked on Verizon. We don't even know for sure if they will lock for 60 days this year's models.
My Verizon receipt after buying the phone shows a $30 'upgrade fee', not an activation fee. But I paid cash for my current phone as well as the new phone I just ordered. I chatted today with a rep -- she kept calling it an activation fee but said she would waive it. Then she said that next time I order, call their customer service to get the fee removed before I finishing placing the order. I had to laugh -- am I really supposed to get ahold of anyone in customer service right after they start taking orders for the new iPhones ???