Carrier Verizon 2018 New iPhone Pre-Order Thread

[lisa4labz]

FedEx claims my phone was delivered at 9:22 am to a front desk/receiptionist signed in my name but it was suppose to be delivered to my house and it’s no where to be found...

I'd be livid - call VZ and tell them what happened then call Fed Ex.

 

[rneglia]

I've been on tech support for over an hour now, with no possible fix in sight. I already have a call into an apple support engineer as well, they will be getting back to me within a couple of hours they said.

The thing that baffles me is that Verizon can see my new phone on their network on their end, just won't let the verification zip/pin work correctly.

I was on the phone for two and a half hours. A three-way call with an Apple person and a VZ person. Eventually, after trying a million things, everyone threw up their hands and hung up. I'm so over this.

 

[redsoxguy676]

I was on the phone for two and a half hours. A three-way call with an Apple person and a VZ person. Eventually, after trying a million things, everyone threw up their hands and hung up. I'm so over this.

Looks like that is where I am headed. I didn't actually preorder from Verizon themselves, I used the iPhone Upgrade Program, but it shouldn't matter, its a phone with a Verizon SIM inside of it.

 

[Zaned303]

Any of my macrumors brothers and sister that live in Colorado get your new iPhone delivered yet? I’m in a far off island so I won’t get to experience the unboxing high until Monday when I get home I paid a house sitter to sit at my place all day to sign for it and secure it

 

[iamMacPerson]

FedEx is going to 're-attempt' delivery, as per the rep at the shipping center in Tempe, AZ. I told her I have no security camera footage or door tag to show delivery was ever attempted, and that it cannot be reattempted if no attempt was ever made. SILENCE. Amazing how stupid they think people are. Waste Management tried doing something similar when they said my trash cans were not curbside a few weeks ago.

Thank you Ring for amazing cameras!

 

[redsoxguy676]

Any of my macrumors brothers and sister that live in Colorado get your new iPhone delivered yet? I’m in a far off island so I won’t get to experience the unboxing high until Monday when I get home I paid a house sitter to sit at my place all day to sign for it and secure it

If you can even get yours activated. The customer service is giving me a runaround now telling me that "everyone" is having this issue activating, although my brother bought the same exact phone as me and has been activated on Verizon since 11 AM eastern time today.

 

[SweetLilFairy]

FedEx is going to 're-attempt' delivery, as per the rep at the shipping center in Tempe, AZ. I told her I have no security camera footage or door tag to show delivery was ever attempted, and that it cannot be reattempted if no attempt was ever made. SILENCE. Amazing how stupid they think people are. Waste Management tried doing something similar when they said my trash cans were not curbside a few weeks ago.

Thank you Ring for amazing cameras!

Mine left the facility in Tempe at 8:30. Still waiting for it to get to me at Gilbert. Pretty nervous.

 

[Olivia23]

**** FEDEX. I'M NEVER SHIPPING WITH THEM AGAIN. They attempted delivery half an hour ago and are saying no one was home. Not only did they never show up, which I can prove with my Ring Doorbell and Camera footage, but THERE WAS NO DOORTAG LEFT. I'M SO ANGRY. IT'S A LONG ASS DRIVE TO GET IT FROM THE CENTER AND THEY WON'T TRY AGAIN UNTIL MONDAY.

Wow. I have cameras also but FedEx did drop mine off. I would definitely let them know.
[doublepost=1537560700][/doublepost]

If you can even get yours activated. The customer service is giving me a runaround now telling me that "everyone" is having this issue activating, although my brother bought the same exact phone as me and has been activated on Verizon since 11 AM eastern time today.

I always have issues with activation on Verizon for some reason. I did last year. I'm hoping I don't when I get home.

 

[Plut]

Finally its HERE!..2 Space Grey Max 256GB. He told me I was his last stop. Guess thats what I get for living in BFE.

 

[Olivia23]

FedEx claims my phone was delivered at 9:22 am to a front desk/receiptionist signed in my name but it was suppose to be delivered to my house and it’s no where to be found...

Did the receptionist "lose it" or someone swipe it from the desk?

 

[rneglia]

Looks like that is where I am headed. I didn't actually preorder from Verizon themselves, I used the iPhone Upgrade Program, but it shouldn't matter, its a phone with a Verizon SIM inside of it.

I bought through Apple as well. Looks like the handoff of information from Apple to Verizon never happened. Verizon had never heard of this phone. Both companies looking really bad today in my view. Does T-Mobile offer the Pixel 2?

 

[jldesutter83]

I’ve been known to run down the street after them when that happens!

Mine ended up coming by a FedEx Express van about 20 mins later! Activation went smooth and restored from iCloud! I’m loving it. I upgraded from an 8 Plus.

 

[Olivia23]

Missed the Fedex delivery by 3 minutes... I called them and they are going to attempt to redeliver on the same day. Anyone had any experience with this?

You are lucky? I would have never guessed they would come back!
[doublepost=1537561580][/doublepost]

I've been on tech support for over an hour now, with no possible fix in sight. I already have a call into an apple support engineer as well, they will be getting back to me within a couple of hours they said.

The thing that baffles me is that Verizon can see my new phone on their network on their end, just won't let the verification zip/pin work correctly.

It seems something similar like this happened to me with Verizon last year activating. I think I waited a few hours and it finally activated?

 

[darksoul78644]

My max is waiting for me at home. Get off of work at 5

 

[comptr]

I just got both of my orders. The Fedex driver just left and I got the phones.
[doublepost=1537563192][/doublepost]

Good to know! I just moved here. Last year I got mine at 11:00 but obviously that time has passed.

Well my Fedex driver came around 1:40 to my area.

 

[TitanicManDC]

Surprised that I got a Sim ejector tool in the box.

 

[MsRandall]

I know everyone is excited to use their device but at least you have your device, yes activation issues will occur just think of how many people are trying to the same thing as you - activate their phone and or watch.

Verizon is not the only one having issues today - Apple pickup orders are having issues, people cant get their devices or have to wait 2 hours +.

You have your device so chill-out and take a deep breath----Believe me I know Verizon wants you to activate your devices more than you probably know so we can stop calling them, login into our accounts to see the latest status etc....

 

[redsoxguy676]

I know everyone is excited to use their device but at least you have your device, yes activation issues will occur just think of how many people are trying to the same thing as you - activate their phone and or watch.

Verizon is not the only one having issues today - Apple pickup orders are having issues, people cant get their devices or have to wait 2 hours +.

You have your device so chill-out and take a deep breath----Believe me I know Verizon wants you to activate your devices more than you probably know so we can stop calling them, login into our accounts to see the latest status etc....

It’s not just an activation issue for me. Verizon could see my new XS Max in their system. So it was activated but the verification process is what’s failing me.

 

[rneglia]

I know everyone is excited to use their device but at least you have your device, yes activation issues will occur just think of how many people are trying to the same thing as you - activate their phone and or watch.

Verizon is not the only one having issues today - Apple pickup orders are having issues, people cant get their devices or have to wait 2 hours +.

You have your device so chill-out and take a deep breath----Believe me I know Verizon wants you to activate your devices more than you probably know so we can stop calling them, login into our accounts to see the latest status etc....

I honestly don’t know if I can forgive this epic fail. People get to experience the joy of setting up and exploring their own new iPhone only once every few years (at least for people of modest means). They’ve taken that joy away from me this time and I don’t know when I’ll get over it.

 

[emoe76]

I knew I should have pre-ordered again at 3am CT! I was debating on whether to upgrade this year. I wish I had my new iPhone Xs Max now instead of 10/03!

Happy for the rest of you though!!

 

[BoricuaHec01]

She’s here!!!!!! I picked it up at home while I had a break at work, brought it back to the office with me. It will sit on my desk and torture me for the next 2 hours lol.

Same lol, went really quick on my lunch break to pick it up. Just been smelling the box and doing my rituals lmao.

 

[jamst149]

Ordered XS max (space gray 256gb) 9/15 9am. Scheduled for delivery monday 9/24 (originally scheduled for 10/3)

 

[Zaned303]

I honestly don’t know if I can forgive this epic fail. People get to experience the joy of setting up and exploring their own new iPhone only once every few years (at least for people of modest means). They’ve taken that joy away from me this time and I don’t know when I’ll get over it.

I hope you’re kidding? Otherwise you must be new to this game as every year there’s activation issues for the first day with everyone flooding the carriers systems. #FirstWorldProblems
You won the race it’s time to relax and soon your troubles will be behind you

 

[Stefanreals]

Fedex reattempted and the phone came! See everyone next year! This year was a hot mess. Moral of the story, don't use Apple Pay to order your phone from verizon ever... Now to open this new phone and have a stiff drink. Cheers everyone!

 

[bdb23]

Mine left the facility in Tempe at 8:30. Still waiting for it to get to me at Gilbert. Pretty nervous.

Mine left the facility in Tempe at 8:41 AM, still waiting for it to get to me in Chandler. I won’t get worried until it gets closer to 6...