Carrier Verizon 2018 New iPhone Pre-Order Thread

[emoe76]

My card got charged and I got the text from Verizon advising they have received my order. My 10/03 delivery date has disappeared. Just waiting on my tracking number now!

Placed my order yesterday around noon CT.

Seems like Verizon is flying through these pre-orders quickly!

 

[redsoxguy676]

I went into the “flagship” Verizon store in Times Square to see what they could do. They have zero tech support staff on site, it’s just a sales site. They offered to call Verizon customer service for me. Lol.

Eventually Apple level 2 tech support got back to me and told me to input the 00000 for zip and 0000 for the pin. Entered that information, then finally got the screen to call the Verizon activation line and I was set then after that phone call!

Did you get yours sorted out yet?

 

[vtboyarc]

Apple forwarded me to a senior tech guy who had me try a couple of things then made a ticket to send up the chain as high priority, they were aware of the issue, said he expected to have an answer back in the next couple of hours hopefully and would call me back

I got it to work!! I used a zip code from 6 years ago! Doesn’t show up on my Verizon account, I just went to amazon and looked at my addresses and tried zip codes from years ago, one finally worked!
Must be an issue on Verizon’s activation system where it’s somehow referencing old zip codes!

 

[spiderman0616]

If you still haven't gotten a shipment notification, try going to a Verizon store. I was able to walk in and buy 2 Maxs easily at 9AM.

My XS Max ended up getting shipping about 2 hours after my wife’s XS. Typing on it right now! But now I’m dealing with a new Verizon issue—they forgot to send me a return label for one of our phones. Ugh.

 

[Vorskyr]

I got it to work!! I used a zip code from 6 years ago! Doesn’t show up on my Verizon account, I just went to amazon and looked at my addresses and tried zip codes from years ago, one finally worked!
Must be an issue on Verizon’s activation system where it’s somehow referencing old zip codes!

I've only ever had 1 address with Verizon so sadly this isn't a fix that's going to help me. Apple got back to me just now to tell me it's going to be tomorrow the Tech team has a call and will hopefully have a fix... Had to get verizon to reactivate my iPhone X for the time being

 

[Jacoblee23]

Well last year I got my IPhone X at 9:30 am but didn’t receive my XS Max until after 5pm today. They never updated the tracking after it left my local facility on the truck for some reason. All of that to say, I am loving this phone! I always wished my X was bigger after having Plus phones for years prior. This phone is all screen. A big and beautiful screen. I couldn’t be happier. Love it!

 

[BellaVitaBK]

I have to say, I loooooove my XS max. It’s so beautiful. Thanks everyone on this thread. It’s been a anxious fun filled week. I couldn’t have gotten through it without all of you

 

[Hallry]

Never had this much trouble getting a new phone activated on Verizons network before. They say in their system they can see my new xs plus thats registered to the new sim, but yet when I try to enter my billing zip and pin it says it cannot verify, and the call to customer support conveniently dropped when they told me to keep re entering my zip and pin even though it didn't work the first time.

I’m having the same issue. Verizon can’t help but said they have an alert that told them to have the customer contact apple. I’m awaiting a call back from tier 2 support. Did you get it resolved?
[doublepost=1537587452][/doublepost]

I got it to work!! I used a zip code from 6 years ago! Doesn’t show up on my Verizon account, I just went to amazon and looked at my addresses and tried zip codes from years ago, one finally worked!
Must be an issue on Verizon’s activation system where it’s somehow referencing old zip codes!

And what pin do you use? Last 4 of social or Verizon pin?

 

[redsoxguy676]

I’m having the same issue. Verizon can’t help but said they have an alert that told them to have the customer contact apple. I’m awaiting a call back from tier 2 support. Did you get it resolved?

Yes, I got it resolved. Tier 2 support at Apple got back to me about 2 hours after I originally called them. They were able to manipulate my Verizon/Apple info over to the 0000 for the zip code and the 0000 for the pin. After that I had to call Verizon to have them activate the new SIM card and I was good to go after that. When you call Apple tech support be very adamant that you need to speak with level 2 support to have them work with an engineer on your information to get it reset.

 

[Zaned303]

Welp I edited my original post as some people are miffed so I’m going to watch from the sidelines and wish everyone success.. take it easy

 

[FelixDerKater]

Likewise on the error.

 

[Hallry]

All of you that had issues activating with zip and pin did you pre order from apple or Verizon?

 

[Vorskyr]

All of you that had issues activating with zip and pin did you pre order from apple or Verizon?

Apple

 

[hckykng19]

Loving my xs max. See you all next year lol.

 

[Dld23]

How is verizon customer service? I am coming from att *shamefully*

 

[Packers1958]

All of you that had issues activating with zip and pin did you pre order from apple or Verizon?

Verizon allows you today change your pin from the last 4 digits of SSN, to any numbers you want. Once you do that, you will need to remember that change, as you can't go back to your last 4 digits of SSN. So if you call them and forget what you changed those numbers to, you will have a hard time activating.

 

[FelixDerKater]

If you get stuck at the activation screen, dial 611 from the new phone, it will ask for the phone and PIN, and then prompt you to cycle the phone. Both devices are now successfully activated.

 

[Starleah11]

My XS Max ended up getting shipping about 2 hours after my wife’s XS. Typing on it right now! But now I’m dealing with a new Verizon issue—they forgot to send me a return label for one of our phones. Ugh.

I’ve been watching for you to update us all day! I’m glad you got your phones after all and the jump the line actually worked!! Congrats!!!

 

[Smash1680]

I've only ever had 1 address with Verizon so sadly this isn't a fix that's going to help me. Apple got back to me just now to tell me it's going to be tomorrow the Tech team has a call and will hopefully have a fix... Had to get verizon to reactivate my iPhone X for the time being

Have you used different PIN numbers? Mine ended up being my current billing zip, but it was an old PIN number that ended working for me. I had probably changed from this PIN number over a year ago.

 

[Shark5150]

I was able to activate mine at around 11:00 pm EST. No problems at all. Used my current PIN. Maybe they sorted everything out by then. Enjoying the Max to the Max!!

 

[chubbieone]

Just to update my status.

After an rep pushed my order through again for the initial fraud decline, my card was since charged twice for the XS Max 64, and my down payment on said device. My wife’s XS 256 was delivered Friday. I have an iPhone 8 coming as my add a line on Monday.

The Max still shows “processing” and “shipping soon” on the app. The call center says all they can tell me is “October 10th expected ship date.” The website clearly says phones aren’t charged until they ship, yet I’ve been charged twice for this phone and received no tracking yet.

To make things worse, the order review team told me there’s no way to cancel the order at this point without also rerouting the iPhone 8 which is set to deliver Monday, and that if I did try to cancel it would take 2-3 days to clear the line.

Oh... and my local Verizon has all models in stock.

This sucks.

 

[lisa4labz]

Did anyone who pre-ordered for yesterday's delivery date NOT get their phone? I did see a few on here who had something go wrong, but, overall, are we all on point?
I like my Max but it's huge! I think the Xr size will be more manageable but I'll get used to the Max.
I was lucky and had no problem activating it. My old phone was powered off and I just restored it from ICloud.
As far as features go, I think taking a screenshot seems a little easier, I always had a hard time with it on my X. The blurred background portrait mode is great and the speakers seem to be an upgrade.

 

[Sheboygan]

All of you that had issues activating with zip and pin did you pre order from apple or Verizon?

I ordered from Apple on the upgrade program- same as the past 2 (or 3) years. This is a total fail by Verizon and something they did with customer data preventing "identity validation". We have only had one freakin zip code and one freakin PIN. I believe Apple tech support when they say this is a Verizon problem-- people using ancient zip codes and old PINs works... wtf?

There is NO way I'll pay Verizon their $30 Activation fee for this mess. They need to refund that plus the $100 per line they never gave me 3 years ago when we switched from AT&T and that was their deal.

 

[Chuck Finley]

I ordered from Apple on the upgrade program- same as the past 2 (or 3) years. This is a total fail by Verizon and something they did with customer data preventing "identity validation". We have only had one freakin zip code and one freakin PIN. I believe Apple tech support when they say this is a Verizon problem-- people using ancient zip codes and old PINs works... wtf?

There is NO way I'll pay Verizon their $30 Activation fee for this mess. They need to refund that plus the $100 per line they never gave me 3 years ago when we switched from AT&T and that was their deal.

The tech I spoke to on chat with VZW for 4 hours yesterday refunded my activation fees. He was the one that eventually said "hey I see an old address in here, it's not for billing, but just try this zip for the hell of it".

 

[MsRandall]

The only issues I had on this launch was not with my sons iPhone Max but on the ordering of my watch - The SS models were not showing on the VZ website or app and could not be ordered until early the next morning.

The telesales rep in the effort to push thru my order manually for the SS watch never offered me AppleCare. And me being sleepy never asked if they offered it.

Verizon is still offering it @ $49 when its really $79. Yesterday when I added it thru Apple I had to pay the real pricing of $79. So really I didn’t get the bonus of what I believe is a VZ error anyway.