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Carrier Verizon 2018 New iPhone Pre-Order Thread

J D A said:
Interesting, the chat reps were as helpful as they could be. Like the first time I ordered, it looked normal but calling in the rep said at first "oh it's a manual order wait 24 hours it should appear." It didn't. Talking on chat I got around to having to order online again. The rep was super helpful. She even offered to bump it up to overnight shipping for free. I ended up instead just getting a $15 credit on my last bill (lmao, $15 off $130).

Either way she did a lot to clear it up and had me set so idk. Just be nice and don't complain when you call in?
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I’ve now talked to 7 different people about this order now?? my chat today (I was answering while in meetings at work) lasted more than 3 hours.

I’ve been civil and I’ve trusted these reps when they told me “everything is in order - you should see movement in a few days”..

I’m not angry at the particular rep I’m dealing with now and I try to let them know that but this service has been worse than awful.

I got the notice that my payment didn’t go through.. I talked to the first guy who told me I just needed to tell him I authorize the charges and I talked to the second girl on the phone whom I gave the credit card number to and supposedly updated my info, and I talked to a 3rd person when I didn’t see movement who told me everything was in order - they saw the new payment and didn’t see anything wrong with it... and then it gets cancelled due to no payment?

Then there was the useless rep who I spoke to when trying to place the order in the first place, the sales rep today who passed me off to CS rep, who eventually agreed that something wasn’t right and was going to give me the deal, then passed me BACK to a sales rep who was reading notes that obviously did not pertain to me (he was asking if I was trying to get a tablet removed from my plan??) - I left the chat on that guy angry.. I had other things to do. Finally, after lunch, I talked to ANOTHER sales rep who saw the comments about my issues and actually placed a new order for me.

And I guarantee that my bill won’t be right when everything finally comes through.

Something either went wrong with their system or the reps did something wrong and I want to know what happened.

I’ve been patient.. and I’d call you a liar if you told me you wouldn’t be really frustrated at this part of the process too. There was no attempt at compensation for my time whatsoever.. no offer to overnight. Nothing.
 
blwade said:
I’ve now talked to 7 different people about this order now?? my chat today (I was answering while in meetings at work) lasted more than 3 hours.

I’ve been civil and I’ve trusted these reps when they told me “everything is in order - you should see movement in a few days”..

I’m not angry at the particular rep I’m dealing with now and I try to let them know that but this service has been worse than awful.

I got the notice that my payment didn’t go through.. I talked to the first guy who told me I just needed to tell him I authorize the charges and I talked to the second girl on the phone whom I gave the credit card number to and supposedly updated my info, and I talked to a 3rd person when I didn’t see movement who told me everything was in order - they saw the new payment and didn’t see anything wrong with it... and then it gets cancelled due to no payment?

Then there was the useless rep who I spoke to when trying to place the order in the first place, the sales rep today who passed me off to CS rep, who eventually agreed that something wasn’t right and was going to give me the deal, then passed me BACK to a sales rep who was reading notes that obviously did not pertain to me (he was asking if I was trying to get a tablet removed from my plan??) - I left the chat on that guy angry.. I had other things to do. Finally, after lunch, I talked to ANOTHER sales rep who saw the comments about my issues and actually placed a new order for me.

And I guarantee that my bill won’t be right when everything finally comes through.

Something either went wrong with their system or the reps did something wrong and I want to know what happened.

I’ve been patient.. and I’d call you a liar if you told me you wouldn’t be really frustrated at this part of the process too. There was no attempt at compensation for my time whatsoever.. no offer to overnight. Nothing.
Click to expand...

I have a feeling I’m going to be in the same boat as you.
 
blwade said:
What made me really mad was one rep I spoke to told me where they saw the phone was SUPPOSED to ship on 9/29 but didn't because of a payment issue.
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I just called and cancelled my order. Then reordered on the telephone a 256GB xs max in Gold. Phone will be overnighted free of charge. And the $30.00 I got waved too.
 
blwade said:
I’ve now talked to 7 different people about this order now?? my chat today (I was answering while in meetings at work) lasted more than 3 hours.

I’ve been civil and I’ve trusted these reps when they told me “everything is in order - you should see movement in a few days”..

I’m not angry at the particular rep I’m dealing with now and I try to let them know that but this service has been worse than awful.

I got the notice that my payment didn’t go through.. I talked to the first guy who told me I just needed to tell him I authorize the charges and I talked to the second girl on the phone whom I gave the credit card number to and supposedly updated my info, and I talked to a 3rd person when I didn’t see movement who told me everything was in order - they saw the new payment and didn’t see anything wrong with it... and then it gets cancelled due to no payment?

Then there was the useless rep who I spoke to when trying to place the order in the first place, the sales rep today who passed me off to CS rep, who eventually agreed that something wasn’t right and was going to give me the deal, then passed me BACK to a sales rep who was reading notes that obviously did not pertain to me (he was asking if I was trying to get a tablet removed from my plan??) - I left the chat on that guy angry.. I had other things to do. Finally, after lunch, I talked to ANOTHER sales rep who saw the comments about my issues and actually placed a new order for me.

And I guarantee that my bill won’t be right when everything finally comes through.

Something either went wrong with their system or the reps did something wrong and I want to know what happened.

I’ve been patient.. and I’d call you a liar if you told me you wouldn’t be really frustrated at this part of the process too. There was no attempt at compensation for my time whatsoever.. no offer to overnight. Nothing.
Click to expand...

Ah yeah I would too. That sounds like a frustrating process. I would've been more annoyed since I currently don't have a phone (and haven't since the 7th).

Surprised you didn't get any compensation, I would've asked since I doubt its in verizon customer service policy to offer compensation if you don't ask

randy.massoglia said:
I just called and cancelled my order. Then reordered on the telephone a 256GB xs max in Gold. Phone will be overnighted free of charge. And the $30.00 I got waved too.
Click to expand...

Smh you got the $30 fee waived AND overnight? Did they make you pay overnight and then give you a $15 credit after? tf

I tried to get the upgrade fee waived and the dude basically waved it off and offered the overnight shipping + $15 credit.

So I should've called in. whatever lmao, my phone arrives tomorrow its in the past
 
randy.massoglia said:
I just called and cancelled my order. Then reordered on the telephone a 256GB xs max in Gold. Phone will be overnighted free of charge. And the $30.00 I got waved too.
Click to expand...

Nice... I didn’t call again.. I did finally get tracking for the new order placed this afternoon for delivery Thursday... no overnight for me.
 
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J D A said:
Ah yeah I would too. That sounds like a frustrating process. I would've been more annoyed since I currently don't have a phone (and haven't since the 7th).

Surprised you didn't get any compensation, I would've asked since I doubt its in verizon customer service policy to offer compensation if you don't ask



Smh you got the $30 fee waived AND overnight? Did they make you pay overnight and then give you a $15 credit after? tf

I tried to get the upgrade fee waived and the dude basically waved it off and offered the overnight shipping + $15 credit.

So I should've called in. whatever lmao, my phone arrives tomorrow its in the past
Click to expand...

Upgrade and overnight waived.
 
jj.tango said:
I ordered the XS Max Space Grey 512 on 09/26 with an expected ship date of 10/10. Last night at 8:30pm I received an email with confirmation of payment on it and the order has switched to a different 'processing order' looking screen. I just got done chatting with a Verizon rep about something else and she said I should have an email later today with shipping information (not that she may or may not know if it's actually going to ship today) so there's a forward movement on my order I guess. Fingers crossed ...
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UPDATE: just received an email that it shipped and will be here Thursday. YAY!
 
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Mine came in this morning @ like 10:30 lmao. I wasn't expecting it until 3:30 - 7:30 but apparently one of my neighbors had an overnight/morning delivery order so I lucked out.

Immediately upgrading to the iOS 12.1 beta
 
Loving this phone. Unfortunately the port process from AT&T to VZW has been a headache thus far.
 
Mine finally arrived!!

Now I got the notice about my next bill and it needs to be addressed.. ugh.
 
ordered a silver 256gb XS Max yesterday afternoon and it arrives on 10/9! Maybe the 256GB models aren't as popular or what? I was shocked
 
I'm doing the trade in with my 7+. Do you need to send back the original box, headphones, cable and charging plug OR just the phone?
 
stanw said:
I'm doing the trade in with my 7+. Do you need to send back the original box, headphones, cable and charging plug OR just the phone?
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I’ve never done a phone trade in myself, but I’m 99% sure that you just send the phone
 
stanw said:
I'm doing the trade in with my 7+. Do you need to send back the original box, headphones, cable and charging plug OR just the phone?
Click to expand...
Just the phone and make sure you take the SIM card out. I"m sure you already know this, but also make sure that you turn off iMessage, FindMyiPhone and iCloud on the old phone.
 
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