My satisfy had changed like others. But no shipper or tracking listed. My card has also been charged. 32 white.
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Verizon 4S Preorder Status Thread
- Thread starter arn
- Start date
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I'm guessing they've charged your card and packed your phone in a box or something....shipping will be next?
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What time did you order?
http://community.vzw.com/t5/iPhone-4S/I-just-got-the-shipping-email-from-Verizon/td-p/692289
People are starting to get shipping notices from Verizon.
People are starting to get shipping notices from Verizon.
My status still hasn't changed. 
32gb white ordered around 3:05 am EST. Wish something would have happened before I had to leave for work. O well so much for being productive today...
32gb white ordered around 3:05 am EST. Wish something would have happened before I had to leave for work. O well so much for being productive today...
My status has changed. Ordered right before 3:15 AM Friday. If I check their other status page it now says "Your order has been sent for processing."
This is the other status page: https://preorder.verizonwireless.com/iconic/iconic/screens/IconicSearchInit.do
This is the other status page: https://preorder.verizonwireless.com/iconic/iconic/screens/IconicSearchInit.do
Am I seeing this because I ordered two iPhones? Or does everyones look like this?
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iPhone 4S pre-order status by Steelers7510, on Flickr
iPhone 4S pre-order status by Steelers7510, on Flickr
ah!
I ordered my 32gb white at around noon on Saturday (don't judge me, I was coming back from vaca) so I knew I would absolutely not receive it on launch day, but I was still optimistic about not waiting TOO long since I had gotten the 32 as opposed to the more popular 16. The email I received assured me that it would be shipped on the 14th and would arrive at my house no later than the 21st. When I check the status online it says it will be shipped in the 21st. Ummm? Which is it?!
I ordered my 32gb white at around noon on Saturday (don't judge me, I was coming back from vaca) so I knew I would absolutely not receive it on launch day, but I was still optimistic about not waiting TOO long since I had gotten the 32 as opposed to the more popular 16. The email I received assured me that it would be shipped on the 14th and would arrive at my house no later than the 21st. When I check the status online it says it will be shipped in the 21st. Ummm? Which is it?!
Don't know how many Twitter users are on here, but if you follow @VZWSupport, there have been some fairly clear and concise answers about shipping and what not.
@VZWSupport
These aren't all of the pertinent posts, but the gist of everything says that the wording should say "receive by 10/14" not "ship by" and that if your status says 10/14 now, regardless of what it said before, you should get it on Friday.
@VZWSupport
These aren't all of the pertinent posts, but the gist of everything says that the wording should say "receive by 10/14" not "ship by" and that if your status says 10/14 now, regardless of what it said before, you should get it on Friday.
when you check your status online it means to say that it will be delivered by that date
I ordered online at Verizon's business site (2 new lines/64gb/black and 1 upgrade/64gb/black) and the new lines are "Awaiting Inventory" and the upgrade is "Pending." I'm not sure what either of those mean... even though I ordered at 4am 10/7 (that's when vzw business opened up for preorders), they're both showing 10/21 as the expected ship date
Well this is my first experience with Verizon as I'm ditching AT&T over significant loss of cell signal in my immediate area and in my home.
I ordered the moment I discovered verizonwireless.com was operational, so around 11:50PM PST (Verizon's site was up 15mins before the quoted 12:01PST). Two units were ordered, both White 64GB units. Got my confirmation e-mail almost immediately after the order was completed and "Thank you for your order. It is being processed and will be shipped to arrive on 10/14/11. You will receive notification once it has shipped."
Nothing changed in status UNTIL this morning when I got a nice e-mail saying:
Your Order is on Hold
Thanks for your recent order. Unfortunately, we were unable to process your request because your credit or debit card was declined, and we have placed your order on hold.
Please call us immediately to complete your order.
To continue with your purchase, all you have to do is contact us within the next 7 days of the order date listed in this email. Otherwise, your order will be automatically cancelled.
To continue your order:
Call us now at 800-417-3849
To check the status of your order:
Visit verizonwireless.com/orderstatus, click on Check Order Status, and enter your Order Reference Number. If your hold status has been resolved and the order has been submitted for activation, you can disregard this email.
Thank You,
Verizon Wireless
This even after calling my card company back on pre-order night to make a note on the account that there would be a large charge from verizon and to authorize it. So called back the CC company and they said that the charge triggered the fraud auto-protect and that they'd release it. I asked why they neglected to allow it in the first place and they said they didn't see the notes and the auto-protect was automated.
Called back Verizon at the number in the e-mail, waited nearly 30 mins for a live person who put the order through. She said they were getting a lot of issues like mine this morning involving CC blocks. She reassured me that I didn't lose my place and that shipping was based on the time the order was PLACED and that I should still be getting my units by the 14th.
I ended up getting an e-mail about an hour later, with an order update:
Dear Valued Customer,
Your order has been completed and is in the process of being shipped to you. You are no longer able to make any changes to this order. For more details on your order status visit www.verizonwireless.com/b2c/orderstatus/OrderStatusForm
Important Order Information:
Internet Order Reference Number: 9XXXXXXXXXXXXXX1
Wireless Telephone Number: 9XXXXXXXXX,9XXXXXXXXX
Shipped via: Fedex, http://www.fedex.com/us/
Location Code: WXXXXX1
Order Number: 5XXX9
Upon receipt of your device, please follow the activation instructions included in your package.
Additional Questions/Support
If you have any additional questions about this order, please contact us at InternetOrders@Verizonwireless.com or simply reply to this email. We are also available 8 AM to 9 PM Monday through Friday and 8 AM to 5 PM Saturday by calling 866-338-7390.
If you have questions regarding your bill or account, you can contact customer service through our website www.verizonwireless.com/contactus, by dialing *611 from your Verizon Wireless phone (airtime free), or by dialing 800-922-0204 from any other phone. Learn about the Verizon Wireless Worry Free Guarantee at www.verizonwireless.com/worryfreeguarantee
Thank you,
Verizon Wireless
Internet Order Processing
866-338-7390
I checked on FedEx and nothing found yet via "Tracking via Reference". I doubled check on the verizon status check page and actually saw a new message:
"Here is the status of your Pre-order:
We received your order and it is in process. Payment not taken yet.
Expected Ship Date: 10/21/2011"
I can only hope that status page is just broken, when my order got reprocessed by the customer service rep.
I ordered the moment I discovered verizonwireless.com was operational, so around 11:50PM PST (Verizon's site was up 15mins before the quoted 12:01PST). Two units were ordered, both White 64GB units. Got my confirmation e-mail almost immediately after the order was completed and "Thank you for your order. It is being processed and will be shipped to arrive on 10/14/11. You will receive notification once it has shipped."
Nothing changed in status UNTIL this morning when I got a nice e-mail saying:
Your Order is on Hold
Thanks for your recent order. Unfortunately, we were unable to process your request because your credit or debit card was declined, and we have placed your order on hold.
Please call us immediately to complete your order.
To continue with your purchase, all you have to do is contact us within the next 7 days of the order date listed in this email. Otherwise, your order will be automatically cancelled.
To continue your order:
Call us now at 800-417-3849
To check the status of your order:
Visit verizonwireless.com/orderstatus, click on Check Order Status, and enter your Order Reference Number. If your hold status has been resolved and the order has been submitted for activation, you can disregard this email.
Thank You,
Verizon Wireless
This even after calling my card company back on pre-order night to make a note on the account that there would be a large charge from verizon and to authorize it. So called back the CC company and they said that the charge triggered the fraud auto-protect and that they'd release it. I asked why they neglected to allow it in the first place and they said they didn't see the notes and the auto-protect was automated.
Called back Verizon at the number in the e-mail, waited nearly 30 mins for a live person who put the order through. She said they were getting a lot of issues like mine this morning involving CC blocks. She reassured me that I didn't lose my place and that shipping was based on the time the order was PLACED and that I should still be getting my units by the 14th.
I ended up getting an e-mail about an hour later, with an order update:
Dear Valued Customer,
Your order has been completed and is in the process of being shipped to you. You are no longer able to make any changes to this order. For more details on your order status visit www.verizonwireless.com/b2c/orderstatus/OrderStatusForm
Important Order Information:
Internet Order Reference Number: 9XXXXXXXXXXXXXX1
Wireless Telephone Number: 9XXXXXXXXX,9XXXXXXXXX
Shipped via: Fedex, http://www.fedex.com/us/
Location Code: WXXXXX1
Order Number: 5XXX9
Upon receipt of your device, please follow the activation instructions included in your package.
Additional Questions/Support
If you have any additional questions about this order, please contact us at InternetOrders@Verizonwireless.com or simply reply to this email. We are also available 8 AM to 9 PM Monday through Friday and 8 AM to 5 PM Saturday by calling 866-338-7390.
If you have questions regarding your bill or account, you can contact customer service through our website www.verizonwireless.com/contactus, by dialing *611 from your Verizon Wireless phone (airtime free), or by dialing 800-922-0204 from any other phone. Learn about the Verizon Wireless Worry Free Guarantee at www.verizonwireless.com/worryfreeguarantee
Thank you,
Verizon Wireless
Internet Order Processing
866-338-7390
I checked on FedEx and nothing found yet via "Tracking via Reference". I doubled check on the verizon status check page and actually saw a new message:
"Here is the status of your Pre-order:
We received your order and it is in process. Payment not taken yet.
Expected Ship Date: 10/21/2011"
I can only hope that status page is just broken, when my order got reprocessed by the customer service rep.
Last edited:
Awesome. So basically unless your order ships today for some reason then you are getting it on Friday.
If they are available to ship tomorrow then I don't see them spending the extra money on overnight shipping when they could just use 2 day shipping.
By the way, just a little testament to how screwed up VZ is.
When I ordered there was no second address line to put my apartment number in my shipping address. So I just dealt with it and put my college apartment address in the shipping address area without thinking twice. So, I called customer service after I got a few hours of sleep and the guy was glad to help out. Just before I hung up he goes "I'm glad you called because it was suppose to ship to your billing address (my house where my parents live back home)". And I hung up thinking that was strange, but I'm glad its all taken care of.
Then my buddy had the same thing happen to him so he called today, but the VZ people told him they couldn't change the address because all PREORDERS MUST ship to the billing address even if you entered a shipping address.
So I naturally got nervous and called the sales department directly with a number I found online. She told me the same thing and then proceeded to tell me that it would be shipped overnight on the 13th and read aloud my school address. She asked if that was my correct address and I said "Yes it is...and thank you for your time".
VZ is clueless.
If they are available to ship tomorrow then I don't see them spending the extra money on overnight shipping when they could just use 2 day shipping.
By the way, just a little testament to how screwed up VZ is.
When I ordered there was no second address line to put my apartment number in my shipping address. So I just dealt with it and put my college apartment address in the shipping address area without thinking twice. So, I called customer service after I got a few hours of sleep and the guy was glad to help out. Just before I hung up he goes "I'm glad you called because it was suppose to ship to your billing address (my house where my parents live back home)". And I hung up thinking that was strange, but I'm glad its all taken care of.
Then my buddy had the same thing happen to him so he called today, but the VZ people told him they couldn't change the address because all PREORDERS MUST ship to the billing address even if you entered a shipping address.
So I naturally got nervous and called the sales department directly with a number I found online. She told me the same thing and then proceeded to tell me that it would be shipped overnight on the 13th and read aloud my school address. She asked if that was my correct address and I said "Yes it is...and thank you for your time".
VZ is clueless.