Thanks for sharing your experience. I have a "regular" account, I think, but I do get a discount based on my employer. That said, I don't think it's considered a business account because the account is in my name and the only tie to my company is that I simply get a discount on my personal account. Do you think calling in is the only option?
I think I'm going to call in shortly before midnight PST and "get in line", but also try to work it through the website and whichever method is successful first will be fine with me. At least this way I have multiple bases covered.
You should be fine. I have a password on my account that the employer setup, so it's probably a different scenario from you. I'd say you have the right idea. Calling is best the rep told me.