Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Verizon.com: Preorder thread

Branch said:
That's a good idea. Verizon will get the phone to you when they get the phone to you (for most of us, that's 9/25).

Even if you have a tracking # the only thing you can do with it is watch the phone sit in the warehouse.
Click to expand...

But its more of a sure thing compared to "I hope it ships by Thursday"
 
billinaz said:
But its more of a sure thing compared to "I hope it ships by Thursday"
Click to expand...

You need to trust that Verizon will do what it takes to get you your phone on time. Whether that's shipping it today and having it sit in the warehouse or having it ship Thursday overnight, they'll get it to you.
 
Branch said:
You need to trust that Verizon will do what it takes to get you your phone on time. Whether that's shipping it today and having it sit in the warehouse or having it ship Thursday overnight, they'll get it to you.
Click to expand...


Verizon has not done one single thing to earn any trust. All I got was days of repeated assurances the order was fine even though it did not show up in my plan order history, others in my plan getting order history and completed orders, a claim all orders that came in before midnight were being canceled, etc.....

As I told the Verizon supervisor Friday, I have zero, nada, no confidence in Verizon. After an hour on the phone he decided to 'reprocess' my order because he did not think it would charge my card. He said the new order has a deliver date of 10/15 but he would expedite it to ensure delivery by the 25th. Then he said he actually cannot do that but his supervisor can early next week.

Then my card gets charged yesterday and the ship date changed to yesterday. Im pretty sure it shipped (despite the VZW supervisor saying he canceled the order). I really want that tracking number because I know then the order is actually shipped.
 
Placed my order 2:55am EST on 9/12/2015 > received confirm email 3:02am on 9/12/2015

CC charged on SEPTEMBER 18TH AT 5:41PM

Received tracking information through Verizon check order page today at 8:10am

Currently leaving MEMPHIS, TN through FedEx

iPhone 6S+ 128GB Space Grey
 

Attachments

  • Screen Shot 2015-09-20 at 12.33.22 PM.png
    Screen Shot 2015-09-20 at 12.33.22 PM.png
    60.6 KB · Views: 122
My order still just pending. Guess I should've waited until 3 am to place the order since everyone who ordered after is getting their tracking. It's concerning since one person mentioned that the orders before 3 am est wouldn't go through. After speaking with Amex they said they only got the $1 authorization on the 12th. So I'm not sure. I've never preordered online so I'm worried.

Rose gold 6s+ 128gb could also be the cause but... Yeah. Not liking this experience so far.
 
Nelliebee said:
:( It's not giving me the option. I can see it but where it says "customize delivery" its grayed out and I can't click on it.
Click to expand...
It may not be available until closer to the delivery date. I'd try Thursday afternoon/evening to see if anything changes. I was able to "schedule" delivery with my replacement turbo last week (obviously I didn't, as it didn't require a signature). I was curious as to if I could do it with my 6s+ order though.

But try and wait until closer to the delivery date. It may not be available right away for some reason. If Thursday comes around and you still can't do anything, then I would give FedEx a call and see if they can help you out. I really hope we can customize these deliveries. I'd rather not spend my Friday waiting for a delivery :p
 
Verizon told me that in their system 9/25 is both the expected ship date and the expected delivery date. They said not to worry that it would be at my house on the 9/25. I only trust them as far as I can throw them, but honestly what can I do? Sure I am hoping it will get here on time and if it doesn't I am going to be upset. Not because I can't wait but because I stayed up until 2am Central Time, while camping, to order the thing. But again what can I do?
 
16Paws said:
Verizon told me that in their system 9/25 is both the expected ship date and the expected delivery date. They said not to worry that it would be at my house on the 9/25. I only trust them as far as I can throw them, but honestly what can I do? Sure I am hoping it will get here on time and if it doesn't I am going to be upset. Not because I can't wait but because I stayed up until 2am Central Time, while camping, to order the thing. But again what can I do?
Click to expand...


9/25 is the delivery date. It will be shipped before that and held at a fedex location and delivered Friday.
 
billinaz said:
Verizon has not done one single thing to earn any trust. All I got was days of repeated assurances the order was fine even though it did not show up in my plan order history, others in my plan getting order history and completed orders, a claim all orders that came in before midnight were being canceled, etc.....

As I told the Verizon supervisor Friday, I have zero, nada, no confidence in Verizon. After an hour on the phone he decided to 'reprocess' my order because he did not think it would charge my card. He said the new order has a deliver date of 10/15 but he would expedite it to ensure delivery by the 25th. Then he said he actually cannot do that but his supervisor can early next week.

Then my card gets charged yesterday and the ship date changed to yesterday. Im pretty sure it shipped (despite the VZW supervisor saying he canceled the order). I really want that tracking number because I know then the order is actually shipped.
Click to expand...
Ok, well in your case, that's different... many people don't have experiences that bad.

16Paws said:
Verizon told me that in their system 9/25 is both the expected ship date and the expected delivery date.
Click to expand...
I was told it's a glitch in their system. It's the delivery date, not the shipping date.
 
Ya, it would be great if the "ship date = delivery date" glitch was something VZW communicated to their customer service people. Sh had no clue why it was that way and said she was 110% (I won't get into how absurd that is) it would get to me. W
 
Branch said:
Ok, well in your case, that's different... many people don't have experiences that bad.


I was told it's a glitch in their system. It's the delivery date, not the shipping date.
Click to expand...


Ive read of people having the same problems with the reps time and time again. They cant tell many times exactly what is going on with orders and often give bad info out.

Judging from years past, the preorder deliver date often shows up as the ship by date and the deliver by date. I had more than one reo tell me it would ship on the 25th. I reminded them it was the preorder deliver date and they repeated that according to what they see, it will ship on the 25th.
 
Branch said:
Ok, well in your case, that's different... many people don't have experiences that bad.


I was told it's a glitch in their system. It's the delivery date, not the shipping date.
Click to expand...

Unfortunately a lot of people have experiences that bad. Whether with pre-orders or with general account issues. I was up at 11:40 and ran into an account issue so had to get on with chat. Then chat claimed I had to have it billed to account even though that's obviously not allowed. Took her 30 minutes just to place the order, only for her to say I had to call billing to have it billed to account. Talked to them and there was no history of the order. So of course had to start all over so my order wasn't placed until 1:30 with a delivery date of 10/7. The week before I had two different chat people insist that I couldn't switch upgrades between phone numbers, only for the last one to finally realize it can all be done online. I don't know how the training of the staff works but something is obviously needed.
 
16Paws said:
Ya, it would be great if the "ship date = delivery date" glitch was something VZW communicated to their customer service people. Sh had no clue why it was that way and said she was 110% (I won't get into how absurd that is) it would get to me. W
Click to expand...

I dont think its a glitch. Its poor programming.
 
16Paws said:
Ya, it would be great if the "ship date = delivery date" glitch was something VZW communicated to their customer service people. Sh had no clue why it was that way and said she was 110% (I won't get into how absurd that is) it would get to me. W
Click to expand...

It's been that way for at least the last two iPhone releases. Ship Date = Delivery Date. Some places say ship, some say delivery. And 9 time out of 10 the customer service reps have no idea what they're talking about. They will cover their ass and tell you ship date = ship date most of the time, but when it comes to iPhone pre-orders for some reason it never has, based on my experience.
 
Take a look at what I found! It gives a little more insight in whats going on with your order.

https://preorder.verizonwireless.com/order/common/searchOrder.jsp

Looks like you may have to go to this page first. Look in the lower left of the page for the order status link.
https://preorder.verizonwireless.com/order/common/dotcomContainer.jsp

Here is mine: (let me know if you can see the image, for some reason I cannot in the post but I can see it in the preview)

http://24.56.41.99:83/VZWorder2.jpg
VZWorder2.jpg
 
Last edited:
kioko91 said:
My order still just pending. Guess I should've waited until 3 am to place the order since everyone who ordered after is getting their tracking. It's concerning since one person mentioned that the orders before 3 am est wouldn't go through. After speaking with Amex they said they only got the $1 authorization on the 12th. So I'm not sure. I've never preordered online so I'm worried.

Rose gold 6s+ 128gb could also be the cause but... Yeah. Not liking this experience so far.
Click to expand...

I've owned every iPhone and have preordered many. Mine is still pending with no credit card charge yet. Not worried at all. My phone is most likely still in China, who cares. I always got my phone from Verizon on the date in the confirmation email.
 
Branch said:
You need to trust that Verizon will do what it takes to get you your phone on time. Whether that's shipping it today and having it sit in the warehouse or having it ship Thursday overnight, they'll get it to you.
Click to expand...

Trust Verizon? o_O:eek::confused::mad:
 
i can't see the image, but thanks so much for that link!

The link has the option to change payment method, it seems.

Keep in mind, you have to use your Preorder Confirmation #, NOT your order #.
 
  • Like
Reactions: lienhart
quite happy with my preorder experience !

ordered 9/12 around 930am est for a 128gb Rose Gold 6s !

Was charged yesterday, and tracking information provided today !

phone is local, and will be delivered 9/25 by 3pm !

also excited to have earned a 150$ gift card by purchasing through xfinity portal !

#savvy
 
billinaz said:
Take a look at what I found! It gives a little more insight in whats going on with your order.

https://preorder.verizonwireless.com/order/common/searchOrder.jsp

Looks like you may have to go to this page first. Look in the lower left of the page for the order status link.
https://preorder.verizonwireless.com/order/common/dotcomContainer.jsp

Here is mine: (let me know if you can see the image, for some reason I cannot in the post but I can see it in the preview)

VZWorder2.jpg
Click to expand...

the links don't work.. at least they don't work on my laptop
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back