Negative. Mine still shows in Elizabeth, NJ. Im hoping it just appears at my local facility this evening and that its actually in transit right now.
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Carrier Verizon Wireless 2019 iPhone Pre-Order Thread
- Thread starter 2manydogs
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Negative. Mine still shows in Elizabeth, NJ. Im hoping it just appears at my local facility this evening and that its actually in transit right now.
I have my line on eSIM as well. My order confirmation included instructions on how to activate on eSIM with an included QR code.
“Per shipper instructions, package will not be delivered until the scheduled delivery date”
Everyone has this message right?
Everyone has this message right?
ahhh logistics...I'm in Arizona...
Got notice from UPS that my label created and my phone was in Fresno, Ca.
Last night it went to Louisville Ky. I may be missing something but that seems father away to me
I don’t understand it. My first time ordering with Verizon. It says it’s from Fresno but this morning was scanned in Louisville, KY. I mean I’m like an hour away from Fresno but I noticed others say they have the same thing but they are from other states.
Louisville is the main hub for UPS so most packages go through there for some reason. Also there’s a chance the packages never were in Fresno. This is the first year I have seen Verizon use UPS so not sure.
Well, I do understand Louisville is the main hub. Just don’t understand the Fresno, CA part.
My orders just left Louisville also.
[automerge]1568927940[/automerge]
[automerge]1568927940[/automerge]
My guess would be that is their default return address for all of their shipping locations.
They cancelled my order yesterday and I had to redo it in person yesterday
And today my card still hasn’t been charged
This is getting ridiculous I can’t believe TWICE and maybe will have to cancel again tomorrow if no update.
Something’s wrong with their payment.
Still nothing on mine, has been processing since the 13th when I orderd. No, emails, tracking, charge, etc etc. I did not use Apple Pay, I ordered the 11 Pro midnight green 64 gb
Same here. Ordered early on the 13th. I have contacted them to confirm a number of times since. Was assured today that it will be shipped out tonight via overnight. But here it is 7 PM East Coast time, and it’s still processing.
Louisville is where international shipments come in to clear customs for UPS. It’s Memphis for FedEx. Planes and trucks will be moving packages overnight. UPS is not new to this. Your package can catch a plane this afternoon out of Memphis, process through the airport for the hub near Fresno, get to the hub that moves your orders near you in Fresno, get on the truck for delivery around 7am local time and you’ll get it some time on the 20th. Can’t tell you how much your driver will have to deliver for the day. Just know that if it’s on the move and still says 9/20, you’ll get it on 9/20.
ARRRGH! Hurts to see all these Colorado inbound phones! Verizon well and truly scr*wed the pooch on my order.
Here's a recap:
1) Have always ordered through Verizon, seemed less stress, more availability, never had a problem. 5 or 6 phones over time. Decades long Verizon customer.
2) Have used same Visa card for years with Verizon, address same as it's been for 6 months, monthly charges to that card no issues.
3) Wake up early mountain time on order day - Friday. Using app put in order for MG 11 Pro with trade-in, use same Visa, same info as above. Order all set at 6:02 am with 9/19 delivery (really 9/20) date. Psyched. No need to execute pre-started Apple Store app order for same.
4) Saturday late afternoon receive the now infamous email saying order problem with payment. Late Saturday night, on my phone in Safari, access payment link. Try to re-enter same card mentioned above twice. Error each time but no specificity. Change to using Amex card. Still get error with form.
5) About 20 minutes later Amex charge for $907 pops on Amex app, pending from Verizon
6) Go back into form on Sunday morning to see what it says and it says "too many attempts, go to a store"
7) Call Verizon and get Sunday junior staffer who can't tell what's wrong other than a payment problem. Go to a store, same result, just a big red mark next to payment in my order on the guy's tablet.
8) Call Verizon Monday morning, get routed to CORE team. Long explanation of what went wrong. She says "send screen print of payment showing on AMEX web site to CORE team." I do, receive confirm from Core Docs system. She said "we need that to research and link payment to your phone order"
9) Call Tuesday mid-day to check and see what's up. NINETY minutes on phone with Core team member. After lots of research, supervisor, etc. "have no idea why she told you to send that screen shot, I see it but we can't do anything with that." Lots more conferring "Only thing we can do is cancel your order and start over" "WAAAA! I'll lose my 9/20 delivery date." "No I'll put a Jump the Line request in and it will preserve your date." OK, let's do it.
10) Lots and lots of trouble trying to recreate order, particularly with trade in portion. More consulting with supervisors and others. "Wait, now they've given me a different way to handle rebuilding order and issues an alert of all agents of how to deal with this situation." Me: ok, what about my date. She: you are all set with order and even though it shows 9/27, I'm submitted "jump the line" and you wait 24 hours and your ship date will change.
11) She also said cancelling the order should cause credit for original $907 to my Amex, had me check Amex while on call, nothing.
12) Wednesday, no change, pending order, ship date 9/27, no card charges, no credits for cancelled order.
13) Called and got a senior person "well, she submitted jump the line request but I'm the one who can authorize that. your request is in but that's a popular color so your order ship date may not change" "Me, ok, well guess I have to live with that."
14) Still no credit for my original charge.
15) Today emailed and mailed a 7 page letter documenting every step and every screen shot/email asking for the credit to my Amex account, order still showing Pending and 9/27 ship date.
Consolation prize; new Apple Watch, ordered from Apple, on its way for delivery tomorrow.
Lesson learned: Verizon is incompetent. I'll never order through them again, from now on Apple Store App only. See many mentioned of similar travails on here.
Here's a recap:
1) Have always ordered through Verizon, seemed less stress, more availability, never had a problem. 5 or 6 phones over time. Decades long Verizon customer.
2) Have used same Visa card for years with Verizon, address same as it's been for 6 months, monthly charges to that card no issues.
3) Wake up early mountain time on order day - Friday. Using app put in order for MG 11 Pro with trade-in, use same Visa, same info as above. Order all set at 6:02 am with 9/19 delivery (really 9/20) date. Psyched. No need to execute pre-started Apple Store app order for same.
4) Saturday late afternoon receive the now infamous email saying order problem with payment. Late Saturday night, on my phone in Safari, access payment link. Try to re-enter same card mentioned above twice. Error each time but no specificity. Change to using Amex card. Still get error with form.
5) About 20 minutes later Amex charge for $907 pops on Amex app, pending from Verizon
6) Go back into form on Sunday morning to see what it says and it says "too many attempts, go to a store"
7) Call Verizon and get Sunday junior staffer who can't tell what's wrong other than a payment problem. Go to a store, same result, just a big red mark next to payment in my order on the guy's tablet.
8) Call Verizon Monday morning, get routed to CORE team. Long explanation of what went wrong. She says "send screen print of payment showing on AMEX web site to CORE team." I do, receive confirm from Core Docs system. She said "we need that to research and link payment to your phone order"
9) Call Tuesday mid-day to check and see what's up. NINETY minutes on phone with Core team member. After lots of research, supervisor, etc. "have no idea why she told you to send that screen shot, I see it but we can't do anything with that." Lots more conferring "Only thing we can do is cancel your order and start over" "WAAAA! I'll lose my 9/20 delivery date." "No I'll put a Jump the Line request in and it will preserve your date." OK, let's do it.
10) Lots and lots of trouble trying to recreate order, particularly with trade in portion. More consulting with supervisors and others. "Wait, now they've given me a different way to handle rebuilding order and issues an alert of all agents of how to deal with this situation." Me: ok, what about my date. She: you are all set with order and even though it shows 9/27, I'm submitted "jump the line" and you wait 24 hours and your ship date will change.
11) She also said cancelling the order should cause credit for original $907 to my Amex, had me check Amex while on call, nothing.
12) Wednesday, no change, pending order, ship date 9/27, no card charges, no credits for cancelled order.
13) Called and got a senior person "well, she submitted jump the line request but I'm the one who can authorize that. your request is in but that's a popular color so your order ship date may not change" "Me, ok, well guess I have to live with that."
14) Still no credit for my original charge.
15) Today emailed and mailed a 7 page letter documenting every step and every screen shot/email asking for the credit to my Amex account, order still showing Pending and 9/27 ship date.
Consolation prize; new Apple Watch, ordered from Apple, on its way for delivery tomorrow.
Lesson learned: Verizon is incompetent. I'll never order through them again, from now on Apple Store App only. See many mentioned of similar travails on here.
I was hoping that by some miracle my order would get bumped, but alas I will have to actually wait longer. No card charge, no change from Processing. <Sigh>
I may just stop into the Apple store on Saturday to check out the new iPhones and Series 5 Watches to at least get some hands on time.
I may just stop into the Apple store on Saturday to check out the new iPhones and Series 5 Watches to at least get some hands on time.
OMG I’m sorry to hear this happened to you. I hope something gets resolved soon for you