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Carrier Verizon Wireless 2019 iPhone Pre-Order Thread

@gcraig - Verizon is awful when it comes to resolving issues with pre-orders. I went through a nightmare last year with them. I wanted to go to Apple this year, but let my Device Dollars sway me. I wanted to put a down payment on my phone (getting off the Verizon Upgrade Program next year to switch to Apple) and they had to cancel and redo the order. 9/20 went to 9/27. I didn’t even bother to ask about pushing my order forward because of my experience from last year. It’s a luck of the draw if you get someone who actually does it. Most times the fact is they are just talking to get you off the phone. Then you risk your order really getting screwed if you call in/chat too many times because each touch by an agent can cause further errors in your order as they try to “figure out what’s going on”.

I’m going to see if my card gets charged in the next few days. If by Tuesday/Wednesday, nothing happens with my card being charged or a change in order status, I’ll give one call. Based on that one call, I will know to cancel my order or that my phone is truly on the way.

Not going through this with Verizon again next year if I can help it.
 
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Still processing. I used Apple Pay. Also got an email that I needed to enter alternate payment. Site kept crashing so I called and Verizon said not to worry. I’d be charged when it ships and that I was on track for launch day arrival.

I’m guessing there is an issue with my order.
 
CreatedByEric said:
They will have plenty for the people who are there to pick up orders. They won't have extra stock for sale.
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the past 3 years i was able to pick up phones at Verizon without preorder on release day, Apple store it may be true, the carriers not so much, even last year my wifes phone broke late at night on release day and we walked into Verizon Saturday morning and get her Gold iPhone Xs
 
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nepaiphone said:
the past 3 years i was able to pick up phones at Verizon without preorder on release day, Apple store it may be true, the carriers not so much, even last year my wifes phone broke late at night on release day and we walked into Verizon Saturday morning and get her Gold iPhone Xs
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I may try and go into verizon to exchange my gold for MG color given it was 2 weeks out for delivery!
 
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Rosewood23 said:
Still processing. I used Apple Pay. Also got an email that I needed to enter alternate payment. Site kept crashing so I called and Verizon said not to worry. I’d be charged when it ships and that I was on track for launch day arrival.

I’m guessing there is an issue with my order.
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Sometimes reps have no clue what they’re talking about. You got that email for a reason. Everyone here who paid with Apple Pay had issues. Some updated it through the link in the email. It’s also available through your account online. Some reps were able to fix it and others cancelled orders. Try finding the order in your account online or try the link in a different computer/internet connection. I doubt you’ll get it tomorrow but the phone is still reserved for you.
 
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EverettMurphy said:
Order completed for 512GB 11 Pro Midnight Green at 8:03am EST 9/13. Verizon app still shows processing which it finally moved to last night. The deliver by 9/20 disappeared. Spoke with a rep who assured me there is nothing to worry about that I’ll have it Friday 9/20. My Verizon site is currently down and I have received nothing from FedEx Delivery Manager or UPS MyChoice. Low key freaking out. Going to be pissed if 8:03am somehow doesn’t get me launch day, as I’ve pulled off launch day for multiple years in a row. Central PA.
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Update: It has shipped around 5:00PM EST and is slated to arrive before 4:30PM tomorrow 9/20. It’s hanging in West Chester with all it’s pals. I was however really annoyed when Verizon could tell me nothing further over the phone this morning when they were like eh we don’t know. It might get there. I’m like really? I ordered at 8:03AM lol. Best of luck guys!
 
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ksujoel said:
So, what's everyone doing to pass the time while they watch their iPhones ship across the country? Me? I'm watching baseball and having a few beers
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At least I am somewhat occupied at work until midnight and then I have an hour boring drive home to dwell on my excitement. Waking up at 8am though to basically sit, watch Netflix and wait for a knock.
 
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naturalstar said:
Louisville is where international shipments come in to clear customs for UPS. It’s Memphis for FedEx. Planes and trucks will be moving packages overnight. UPS is not new to this. Your package can catch a plane this afternoon out of Memphis, process through the airport for the hub near Fresno, get to the hub that moves your orders near you in Fresno, get on the truck for delivery around 7am local time and you’ll get it some time on the 20th. Can’t tell you how much your driver will have to deliver for the day. Just know that if it’s on the move and still says 9/20, you’ll get it on 9/20.
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I'm not worried at all about my delivery. 😄

I've been through this for years. I understand the Louisville part and how the movement works. I usually have been in the Apple Store thread the past few years. I was just confused on the Fresno part. I've never seen an order coming from UPS show it was coming from Fresno. And I'm from Fresno so I've seen quite a few things go to Fresno. Kinda weird how quite a few people with the "Fresno Special"
 
Yay! My gold pro max that was stuck in the NJ facility of doom has now departed and is on it’s way home! Woot! So happy to have joined the Verizon family after my AT&T preorder experience on the 13th was a nightmare. AT&T decided to cancel my order and didn’t help to fix their mistake on that order at all after being a customer for close to 2 decades, so I’m not showing them any loyalty either. Hope everyone that has been processing finally sees movement soon. It’s going to be a busy night for FedEx/UPS.
 
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My green 256 11 Pro Max has reached the destination sort facility. I think it still has a short plane ride from there still, but it'll it has plenty of time until tomorrow.
 
Nop. Checked. Still processing.
Damn I didn’t even want this year’s phone—I blame my wife for “making” me get it so that I can pass my X to her. But I’ve had every iPhone, including the original, except 5S, 7, and XS—and I’ve had them all Day 1. I’m not, not getting this one on day 1.
 
My shipment is still “Ready for UPS.” Really wishing it would get scanned somewhere so I could have it held at my nearby UPS customer center.
 
zblomstrom said:
My shipment is still “Ready for UPS.” Really wishing it would get scanned somewhere so I could have it held at my nearby UPS customer center.
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I will be surprised if you can do that. The only option available for my phone is to change delivery address. It has been my experience for years that Apple requires a delivery attempt before the phone can be held at the carrier station.
 
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