I have been following this thread for almost a week. I ordered shortly after 3 am (3:10 AM) - 6+, space gray, 64.
Order Number: 58###
Order Location: D771901
Upon submitting order, I received a message (on screen) with 9/19 delivery. Needless to say, i was excited to have gotten into the VZW website and get the earliest possible delivery date.
About 5:30 am i received email confirmation but delivery had changed to 10/7 - i couldn't believe it. Called customer service at 9 and spoke with someone who was completely clueless so asked for a supervisor. He was helpful, took information, asked me to send him my screen shot, etc. Called later that day to say he was still tracking information and could call monday.
On Monday, he had not yet called or responded to my emails/phone calls (he had given me his contact info!). I called the 866 # listed in this thread and got another clueless rep and asked to speak to the supervisor. Explained situation and supervisor looked up my account - the other person I had spoken with had only written a few notes. This 2nd supervisor said she'd look into it and call me within 24 hours. IN the meantime, the original person i dealt with contacted me later that night and said there was nothing he could do - blah blah blah - he was nice enough but said I could expect my phone NO LATER than 10/7. Next morning, my cell phone rings and the 2nd supervisor tells me she was able to intervene AND moved up my delivery date. She said it would be SHIPPED on 9/19 and I'd get it next Monday or Tuesday. That was good enough for me! Yesterday I received a UPS tracking number - the phone is ON ITS WAY and scheduled to arrive tomorrow.
VZW seems to have some issues with communication but both supervisors i spoke with did there best to respond to my issues. The guy i talked with thanked me on several occasions for being so "nice" - i'm guessing some of these reps are getting a lot of flack from unhappy customers!
Thanks to the person on this forum who shared the 866#!
