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VZW Order Status Thread

ScubaCinci said:
I'm eligible for a corp discount too but I'll get that sorted out later.

FYI - Someone in a different thread said that Verizon told them that they can't get the +1GB freebie a month with a corp discount. Dunno how accurate that is.
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I hope that's not true. I have a corporate discount that I haven't applied to my account yet.
 
ladytonya said:
Okay, I ordered two phones on our account and have two order numbers, they were ordered using Edge so I don't have the advantage of being able to watch for an authorization on my card.

For my hubby's 6 I have received a shipping verification with a FedEx tracking number, it's coming from Memphis and will be here Friday by 3:00 pm. I tried the OrderLocation_OrderNumber that someone suggested above and it did not work.

My 6+ seems to be lost in space. I know it was ordered, I received my confirmation email and my phone on MyVerizon shows that I am waiting on a new device and can't make any changes on my account until that device is activated. My order confirmation email says it will ship by 10/7 and at first the order status page said the same. Now I am getting what seemingly everyone else with the 6+ is getting, no shipping date available. Has ANYONE who ordered a 6+ gotten a shipping verification? Obviously anyone who purchased the 6 will get their phones on time, but what about us plus people? My current phone is on its last legs, it has to be plugged in in order to work. If I unplug it, it might last anywhere from 5 to 15 minutes but then it dies. I was so frustrated with it before the keynote that I almost bought a 5s but I decided to hold out, thinking that I could last until 9/19. Now I have to last until at least 10/7 or maybe even later and I am scared to death that one of these times it isn't going to turn back on! This is very frustrating!
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I believe many 6+ orders are showing this picture. I originally didn't believe I was going to be able to get a 6+ until November because that's when one of our family lines becomes available. The Verizon reps have been lying to me and said they could no longer transfer upgrades. So for giggles I went on to Verizon's website and behold I can still transfer upgrades. So I placed a 128Gb space gray on order , email status of 10/14 however it hasn't been confirmed via the order status page.

Has anyone thought of standing in line at Verizon to try your luck for the phone you want and cancel the preorder once you do?
 

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Amnak said:
I believe many 6+ orders are showing this picture. I originally didn't believe I was going to be able to get a 6+ until November because that's when one of our family lines becomes available. The Verizon reps have been lying to me and said they could no longer transfer upgrades. So for giggles I went on to Verizon's website and behold I can still transfer upgrades. So I placed a 128Gb space gray on order , email status of 10/14 however it hasn't been confirmed via the order status page.

Has anyone thought of standing in line at Verizon to try your luck for the phone you want and cancel the preorder once you do?
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I've talked to countless Verizon reps and they say they aren't doing that (having phones ready for people to stand at the door on the release date for those who didn't preorder). Granted....Verizon reps don't know everything.
 
batting1000 said:
Has to do with your company discount...Enterprise Customer Profile Database.
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I don't think so. It's Verizon's enterprise, not related to your corporate discount. Being as AT&T, VZW, and Apple were all down at the same time for ~2 hours, it was likely related to the carriers not being able to connect to Apple.
 
mrslukewarm74 said:
I've talked to countless Verizon reps and they say they aren't doing that (having phones ready for people to stand at the door on the release date for those who didn't preorder). Granted....Verizon reps don't know everything.
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Don't they always have some to sell in stores? Maybe calling a store rather than customer service.
 
Amnak said:
I believe many 6+ orders are showing this picture. I originally didn't believe I was going to be able to get a 6+ until November because that's when one of our family lines becomes available. The Verizon reps have been lying to me and said they could no longer transfer upgrades. So for giggles I went on to Verizon's website and behold I can still transfer upgrades. So I placed a 128Gb space gray on order , email status of 10/14 however it hasn't been confirmed via the order status page.

Has anyone thought of standing in line at Verizon to try your luck for the phone you want and cancel the preorder once you do?
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Well, yes, I have thought about it. However, I have this little thing known as a JOB that will not allow me to stand in line for a store to open on a Friday! This is why I pre-ordered, so I could get my phone on release day. Looks like my husband is getting a phone but I'm not, and I'm the one who really needs and want it, he could honestly care less. :mad:
 
ladytonya said:
Well, yes, I have thought about it. However, I have this little thing known as a JOB that will not allow me to stand in line for a store to open on a Friday! This is why I pre-ordered, so I could get my phone on release day. Looks like my husband is getting a phone but I'm not, and I'm the one who really needs and want it, he could honestly care less. :mad:
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The use his when it comes??? Even if it is temporarily while you wait for yours.
 
Starrbuck said:
I don't think so. It's Verizon's enterprise, not related to your corporate discount. Being as AT&T, VZW, and Apple were all down at the same time for ~2 hours, it was likely related to the carriers not being able to connect to Apple.
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Well then why were people with discounts getting it, and ones without one weren't? I read it from a Verizon rep on the Verizon forums and it seems legitimate.
 
Best customer service ever.

I hope that everyone who is having trouble checking their order status gets the chance to chat with Dan. Still won't get my 64gb gold iPhone 6+ until 10/21, but this almost makes it worth it.
 

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I spent an hour getting my order through the VZW site, but did so, and got a confirmation email at ~9cst. Then I had a sojourn with the VZW fraud unit, a text and an email. After going to the VZ store to try and contact someone, the guy put me in que for call back from corporate. The girl explained to me that she was protecting me from someone else using my account to order 6 iPhones.

1) I have had the account for 10 years or so.
2) I preordered my iPhone 5 in the same fashion 2 years ago. (I skipped 5s)
3) Shipping is to my 12 year old office address (same as my current account)
4) I paid for my new iPhone 6 with my credit card, chosing the same plan I have been on for 2 years.

Exactly what part of that was fishy?

Anyways, I got my order "released" yesterday afternoon, like it was a gift to me.

I got a shipping order already today. My iPhone 6 is sitting in Memphis, waiting to be sent down for next Friday.
 
Bones13 said:
I spent an hour getting my order through the VZW site, but did so, and got a confirmation email at ~9cst. Then I had a sojourn with the VZW fraud unit, a text and an email. After going to the VZ store to try and contact someone, the guy put me in que for call back from corporate. The girl explained to me that she was protecting me from someone else using my account to order 6 iPhones.

1) I have had the account for 10 years or so.
2) I preordered my iPhone 5 in the same fashion 2 years ago. (I skipped 5s)
3) Shipping is to my 12 year old office address (same as my current account)
4) I paid for my new iPhone 6 with my credit card, chosing the same plan I have been on for 2 years.

Exactly what part of that was fishy?

Anyways, I got my order "released" yesterday afternoon, like it was a gift to me.

I got a shipping order already today. My iPhone 6 is sitting in Memphis, waiting to be sent down for next Friday.
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Because you were ordering 6 phones??? Thought they limited to only two.
 
zswilkinson said:
I hope that everyone who is having trouble checking their order status gets the chance to chat with Dan. Still won't get my 64gb gold iPhone 6+ until 10/21, but this almost makes it worth it.
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Do I just wait here until that little transparent red dot turns green? Or will they eventually send me a message?
 

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stickybuns said:
Arg! Got a "your order is on hold, call us" email while sitting on hold!
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Finally got through to somebody after being on hold for 30 minutes. It seems that Chase has been declining charges left-and-right, so I had them switch the charges over to my credit card.

Not one second after hanging up with Verizon, I get a call from Chase's fraud division asking if the charge is legit and if I want them to process it. "Yes, it is legit. And, no, don't process it because I already put it on a different card!"

Yeesh. :rolleyes:

Fingers crossed that I'm not double billed.

ETA: order status says "payment not taken yet" even though customer disservice lady said that my credit card payment went through. I don't wanna sit on hold again, gosh darn it!
 
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