The store itself is lovely, but DON'T go to the genius bar to get something repaired. Go to a smaller store if you can. I tried to get an iPad power cable replaced only 8 months after I had bought it (1 year warranty). Nope, they considered the light fraying of the cord customer caused damage, but the worst part was how they tried to convince me I was yanking it out and bending it instead of pulling it out correctly. Just plain wrong, and didn't seem to matter tons of people on the internet have the same problem with the same cable. Their cold, nothing-I-can-do-about-it attitude was terrible, unsympathetic, and dismissive, a bad way to treat a long-term customer with lots of their products. Very different from the service I have been used to at Apple stores. Maybe it's just such a high traffic store with lots of tourists that their care falls short, I don't know.
Long story short, I went to the New Haven store, and was in and out in 10 minutes after having a friendly chat with the employees and left with a smile on my face and a new cord.
Yep, the touristy stores are definitely bad for repairs. I have my choice of the Plaza in Kansas City or a high end surburban strip mall on the Kansas side. I've never been to the Plaza store for repairs, but parking is a mess, and it's father from where I live.