White iPhone 4 Manufacturing Delay, Some Apple Pre-Orders Being Canceled

[Terminal.app]

*checks schedule*
*sees that he is scheduled to work next Thursday*

I work at a particular retail store that will be selling the iPhone 4. I wonder if I should call in sick that day...

 

[alhedges]

Indeed Apple has moved towards the mainstream which is annoying. Quite off putting seeing chavs with iPhones.

I get quite annoyed when people who know nothing about the company itself buy Apple products. iPods and iPhones should be limited to those with macs only. Lets keep Apple small a more niche.

What's a Mac?

 

[OrangeSVTguy]

Just don't accidentally click that "cancel reservation" link in your email. That's suicide . They[Apple] can't undo that either.

 

[ulbador]

Has anybody else had their order disappear from your bank accounts?

It will show back up. This is all part of the process of how credit card processing works.

 

[TitanApe]

Wirelessly posted (Opera/9.80 (iPhone; Opera Mini/5.0.019802/18.738; U; en) Presto/2.4.15)

For people who say people need to get a life: Who the **** are you to tell someone to get a life? Everybody has a life. People choose to do what they want to do. If people are going crazy over a phone, then so be it! Why should you care about what a stranger does anyway? Go piss off.

This rage combined with your user name, made me smile.

 

[Tonezorz]

I don't know if this will help or hurt anyone's situation, but as of RIGHT NOW:

I ordered from apple.com

My order is "prepared for shipment"

I received an order confirmation from apple (which says the blerb at the bottom about having accepted the AT&T terms), a confirmation to my order SHIPPING address change, (I changed it from my home to work address) and a CSS email from apple.

The CSS email has details on my upgrade, and estimates my total next months bill after the $18 upgrade fee and all that.

I had the unlimited data plan, and didn't change it so it still shows that.

My upgrade date has changed, and is now 6/18/2011

The order was for a single 16GB (Black lol) iPhone 4. The number used was elligable for a full upgrade, and was part of a family plan. I did not however get more than 1 iPhone on any of the other lines.

I do not remember clicking any checkboxes about agreeing to AT&T stuff during my apple.com checkout, and subsequently did not recieve any emails from them after placing my order that told me to accept any terms.

The order initially was on hold on my credit card, both visibly and in reference to my current balance. NOW however, the balance has gone back down (to the amount not counting the iPhone) but the order still shows pending on this months running invoice.

Hope this helps somebody.

 

[Nightcasino]

I ordered at 6:35PM CST and mine is still in the "prepared for shipment" status on Apple.com. When doing the *639# mine now says I can purchase any handset at ful retail pricing or eledgeable on 6/18/2011.

I'm not gonna worry about this anymore, mines coming!

 

[Gigzz]

I don't know if this will help or hurt anyone's situation, but as of RIGHT NOW:

I ordered from apple.com

My order is "prepared for shipment"

I received an order confirmation from apple (which says the blerb at the bottom about having accepted the AT&T terms), a confirmation to my order SHIPPING address change, (I changed it from my home to work address) and a CSS email from apple.

The CSS email has details on my upgrade, and estimates my total next months bill after the $18 upgrade fee and all that.

I had the unlimited data plan, and didn't change it so it still shows that.

My upgrade date has changed, and is now 6/18/2011

The order was for a single 16GB (Black lol) iPhone 4. The number used was elligable for a full upgrade, and was part of a family plan. I did not however get more than 1 iPhone on any of the other lines.

I do not remember clicking any checkboxes about agreeing to AT&T stuff during my apple.com checkout, and subsequently did not recieve any emails from them after placing my order that told me to accept any terms.

The order initially was on hold on my credit card, both visibly and in reference to my current balance. NOW however, the balance has gone back down (to the amount not counting the iPhone) but the order still shows pending on this months running invoice.

Hope this helps somebody.

Your message mirrors mine exactly. And I never clicked any box either.

 

[mangiam113]

my order at 7:10 pdt hasnt prepared for shipment yet...should i be concerned

 

[pacohaas]

Hopefully they cancel all the orders from people who tried to game the crippled activation system last week by ordering multiple for the same phone line.

 

[mysticbluebmw]

Actually I can defend them pretty well.

#1 - White iPhones were explicitly said not to be available on launch day at Apple's own site. Any store which took pre-orders for the white iPhone were the one at fault - not Apple.

#2 - Every order that is cancelled seems to be because their AT&T authorization wasn't up to snuff. Sounds like either an AT&T issue or a user issue trying to get around their AT&T limitations.

AT&T is always the albatross around iPhone's neck.

Just curious as to when there are HTC or Motorola phones at issue, if everyone says xxx carrier is at fault, and not the manufacturer....

 

[brownieguy19]

Hopefully they cancel all the orders from people who tried to game the crippled activation system last week by ordering multiple for the same phone line.

I ordered three on the same line and all three are "Prepared for Shipment."

 

[brownieguy19]

Just curious as to when there are HTC or Motorola phones at issue, if everyone says xxx carrier is at fault, and not the manufacturer....

When the hell did HTC or Motorola ever have a phone that sold 600,000 in the span of a few hours. Never.

 

[xmarcuswildx]

stop s h i t t i n g the bed on this apple, your a multi hundred billion dollar company, get ur s h i t straight.

 

[JeffDM]

Apple should give at least $50 off and personally apologize to those people who have had their iPhone orders canceled.

You can't defend Apple on this. People ordered these iPhone to get them release day. If Apple cannot give them the phones when the said they should not have put them up for sale.

You know, when it probably will be the biggest sales day of any phone in the world, much more intense than even previous iPhone releases, I think people should expect problems in having enough stock to supply the demand. Not sure where this $50 figure comes from, they never promised money if they couldn't make an estimated delivery date. Otherwise, they can wait another couple months to stockpile production so they can release a phone for everyone to have it on release day.

If the man wants to take his vacation time to wait at home for a phone, then what's the problem? He earned that vacation time.

I guess you live in an apartment complex with a doorman who can sign for stuff, right? Some of us have to take time off work if we are having sign-on-delivery goods shipped to our house. Some of us just wouldn't rely on a box sitting on a our front door step for eight hours without catching the wrong kind of attention.

I can't speak for anyone else, but I can think of many more interesting ways and places to spend vacation time than waiting for the FedEx man at home. That, and I have stuff delivered where I work, and save the vacation day for something better. In my area, they also have a way to pick up at the local hub after a delivery attempt.

I heard that if you check your order status more than 3 times in one day they will delete your order.

Careful folks.

This makes no sense. Please don't provide false info.

I thought it was being sarcastic, though sarcasm is often hard to convey reliably in text. I was amused though. I don't know if any server software would be failing like that, it just reads like a joke to me.

there better be security on hand during the launch, theres gonna be alotta fights breakin out

Yes, and that's sad, because it's a physical object that can probably be easily had a month later. Is it going to be worth a month sitting in jail for assault?

"Dear Customer,

We were unable to complete the authorization process for your iPhone
order. As a result, we had to cancel your iPhone order."

If it was a credit card authorization problem, it seems silly to just cancel it without offering a way for the customer to correct what might be a typo.

Dude, it's their money. Should I be allowed to tell you how to spend yours? Do you know these people at all? Maybe some of the stuff you consider important would be "pathetic" to others. That's fine that you don't think the iPhone is that important or whatever.

The person you replied to didn't say anything about money, I think you read that into it. it's more a matter of the excessive angst over a phone which many of these people will be trying to get rid of a year from now.

 

[DynaFXD]

AT&T is always the albatross around iPhone's neck.

Well, yeah. At times. But based on some of the posts on release day where people were doing multiple orders from various vendors and other short cuts that seemed dodgy, I can't help wondering if ATT is going back through all the records and making sure everyone meets the the requirements. For all the people getting canceled, it might be telling if you posted your ATT history (out of contract, new service, special upgrade) and how many phones you ordered and from where. There might be a trend that is not just ATT being stupid but these people were genuinely outside the upgrade window.

And there are still people who ordered the black iPhone fully planning on returning it for the white phone when (if) they can. That kinda stinks in my book. But que sera sera.

 

[Alisstar]

To me it would have made more sense if Apple had given these folks the option of: a) keep the pre-order and just push the ship date; or b) cancel the order altogether. That gives the customer a little more "control" in the situation, rather than just get an abrupt cancellation email. Smh at Apple.

 

[Gigzz]

When the hell did HTC or Motorola ever have a phone that sold 600,000 in the span of a few hours. Never.

Those companies are smart enough to offer customers choices in the form of more than just a color.

 

[DotCom2]

stop s h i t t i n g the bed on this apple, your a multi hundred billion dollar company, get ur s h i t straight.

I sure hope we get an official statement from Apple Monday morning on all this.
If not, I have lost all respect for this company!

 

[brownieguy19]

Those companies are smart enough to offer customers choices in the form of more than just a color.

When you get it right (Apple)...you don't need to offer anything but the one that works.

I think the sales speak volumes against the naysayers of Apple. 600,000 in a less than a day. Nothing in the history of Mobile Technology even comes close...except the 3GS a year prior.

 

[DynaFXD]

I ordered three on the same line and all three are "Prepared for Shipment."

So far If that is outside the ATT policy (and I don't know what the policy is), I might expect you will get an email and see your status change at some point. All else being equal, ATT has to match the hardware to a paying number/account. Won't be hard for them to flag the ones that don't meet this criteria and zero them out. GL!

 

[Gigzz]

When you get it right (Apple)...you don't need to offer anything but the one that works.

I think the sales speak volumes against the naysayers of Apple. 600,000 in a less than a day. Nothing in the history of Mobile Technology even comes close...except the 3GS a year prior.

Lack of choice is the credo Apple runs on. Which is why I'm probably jailbreaking this one. I want to actually have a useful phone this time around.

 

[3282868]

If it was a credit card authorization problem, it seems silly to just cancel it without offering a way for the customer to correct what might be a typo.

According to the Apple and AT&T reps I spoke with, it isn't a credit card authorization issue. As AT&T servers were overloaded during the initial pre-launch day, many customers were erroneously authorized to upgrade their iPhones. Due to this technicality, AT&T and Apple have been rechecking pre-orders and reservations to determine if the customer is eligible for an upgrade.

This error is on the company's shoulders and reflects badly on AT&T's part for their inadequacy and refusal to improve their service and quality with the billions of dollars made over the past three years from Apple's exclusivity of iPhone sales with AT&T. AT&T knows they have their customer base by the b**ls due to their monopoly of a very popular product. Their current stance, "If you don't like it, get a different phone with another carrier"... and quite frankly, if the situation does not improve, my family will be doing just that, moving to Verizon.

 

[Winchesterip4]

One reason why orders may be being cancled is because the ones ordering them didn't read all the agreement. When I preordered mine from AT&T it said that they were allowing 1 iphone4 per person/address. It basicaly screws anyone on their family plan that wanted everyone to have one. If you ordered multiple phones they could be canceled for this reason. I don't know though if this message was alps displayed on the apple store.

 

[brownieguy19]

So far If that is outside the ATT policy (and I don't know what the policy is), I might expect you will get an email and see your status change at some point. All else being equal, ATT has to match the hardware to a paying number/account. Won't be hard for them to flag the ones that don't meet this criteria and zero them out. GL!

Once it's prepared for shipment, it is out of Apple's hands. The order cannot be adjusted.

Also, the iPhone serial number isn't attached to a particular number until activation.

AT&T is not going to run their systems to "re-verify" account standing. They did that during the ordering process and they logistically can't do it again. There's a glitch in the system, I assure you.