Carrier Your T-Mobile account is not supported on apple.com

[laptech]

Exactly. It’s probably a glitch. But only individual regular accounts are working now. Us employee/special accounts won’t work.

I think you need to stop and read some of the above posts because it appears it is not a glitch but something that T-Mobile has change in it's account classification as to which account type can upgrade and which account type cannot.

Since one member put a screenshot from T-Mobile support about the possibility of account type being the problem and another member saying that account type does not appear on your account info but is something that only the reps can see on their computer system, members have been contacting T-Mobile support, getting clarification as to what their account type is and getting it changed if need be.

There is also the issue of pot luck, getting a rep who knows what they are doing. It would seem many are getting reps who know what to do and have been successful in reclassifying the account type.

 

[ctbaz]

BTW..this has been an issue for at least a month. So if you are hoping for a fix by Friday good luck.

 

[Artrodr01]

Has anyone received this message? I receive it once I’m on the loan step.

 

[jtrue28]

Jesus H…every single year with Apple and carriers. It never ends.

 

[RickNY]

Now, how do I cancel the iPhone I agreed to buy ...‽‽‽ Perhaps two phones will show up on Friday. Or maybe I just don't proceed with the purchase from Apple?

You didn't order anything. All you did was prepare to pre-order. You still have to check-out Friday to purchase. If this was through the Apple Store, you can just "Delete and Start Over" and that will remove the info.

 

[cferra]

Has anyone received this message? I receive it once I’m on the loan step. View attachment 1832352

I can’t speak to that error. But I can suggest trying connected to LTE instead of wifi

 

[MDMac]

Has anyone received this message? I receive it once I’m on the loan step. View attachment 1832352

Just switched to individual-regular account and got passed the “confirm your carrier” step, but now I am receiving this exact error.

 

[cferra]

Just switched to individual-regular account and got passed the “confirm your carrier” step, but now I am receiving this exact error.

Have you tried on LTE?

 

[jtrue28]

This is not easy. Kudos to those of you that got your account type changed. I’m on the phone while simultaneously chatting through TM app. FML.

 

[cferra]

This is not easy. Kudos to those of you that got your account type changed. I’m on the phone while simultaneously chatting through TM app. FML.

I FEEL your pain my dude

 

[Artrodr01]

Have you tried on LTE?

Yup and on a computer and still didn’t work.

 

[laptech]

Has anyone received this message? I receive it once I’m on the loan step. View attachment 1832352

You need to read through the thread because others have reported the exact same thing.

Maybe the lines between Apple and your carrier are overloaded and thus cannot talk to one another to complete the upgrade because too many of you are on the phone to T-Mobile support complaining lol

 

[jtrue28]

Phone support transferred me to Apple…what the hell is going on??? Eff. I’m actually going to have to visit a T-Mobile store to get this changed.

 

[mavere]

Has anyone received this message? I receive it once I’m on the loan step. View attachment 1832352

If you were like me and had a T-Mobile eSIM + other physical SIM, remove the physical SIM and it should work after.

 

[a.y.n]

Now Apple is just trolling. I started an iMessage chat with TMO to change my account type. Will see how long it takes.

 

[batting1000]

Changed my account type (which apparently required a plan change too) and now I’m getting a different error that there’s an issue with the mobile number in providing. (It’s correct and I couldn’t change the text field if I wanted to)

 

[laptech]

Phone support transferred me to Apple…what the hell is going on??? Eff. I’m actually going to have to visit a T-Mobile store to get this changed.

I sense the green anger starting to rise...don't let the hulk out just yet, you need to get the upgrade sorted first before you go smashing stuff in anger lol

 

[laptech]

Changed my account type (which apparently required a plan change too) and now I’m getting a different error that there’s an issue with the mobile number in providing. (It’s correct and I couldn’t change the text field if I wanted to)

Remember, your all trying to use the same system at the same time. There is bound to be problems if the system cannot handle all of you trying to upgrade at the same time.

 

[cferra]

It’s crazy the disparity between reps and their support abilities

 

[jtrue28]

lol…Apple disconnected. And the TM app lady has to send an email to GSA support to make the change. I’m on some “corporate node” whatever in the hell that means.

 

[a.y.n]

Called TMO, was able to talk to someone pretty much right away. Somehow I'm on a Sole Proprietorship account type, she said she could change it to Individual-Regular, but that might mess up my eligibility for future promotions. And she recommended waiting another day to see if it gets sorted out before making the change. So I'll wait til tomorrow. Funny about the future promos thing though, coz I'm on FZLTUL2LP and basically have been excluded on all promos in the past couple of years, in fact I briefly looked into changing to the Max to qualify for the free line promos. I don't really need another line so didn't end up doing it.

 

[brownbear50]

This is the latest. Seems like they are tracking now.

 

[a.y.n]

Ya, the rep I talked to didn't straight up tell me they were working on fixing it but sounded like she knew something is happening and wanted me to wait a day. 🤞

 

[batting1000]

Another rep told me the engineers are working on it and they don’t have an ETA but to check again in 2-4 hours, FWIW.

 

[bskiba101]

Spoke with T-Force. The agent told me that they are aware of the issue for most T-Mo accounts and said that a fix is in sight. He himself is currently in the same boat as he has an employee account and cannot complete the pre-order.

This is super frustrating because there's no official timeline on the issue.

The only news I got from T-Mo was that because I got the 12 pro-max at launch (October 2021) I have only completed 11 payments. I went through citizens one last night and quickly made a telephone payment to get that 12th month completed last night, but I guess that this isn't the issue because all of us are going through these errors.