Would suggest that it's probably going to be just fine!
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2012/Early 2013 15" rMBP Replacement MEGA THREAD
- Thread starter bkends35
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Would suggest that it's probably going to be just fine!
I did, they just say it takes 7 days or a week to process payments. He says otherwise everything is fine. He'd call me ASAP if there were any issues.
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Well it's actually because my model was only finally confirmed on Tuesday, although they did take my details a couple of days before that.
Yea thats not cool at all.I have a friend that bought 6 old 2012 15 inchers of ebay. He replaced 5 of them with 2015 models at different apple stores and then pushed them back to craigslist. All in all a nice profit.
He's super pissed that apple refuses to replace his 6th one. He's gonna lose money cause they took it in and are going to change the battery...
I have a friend that bought 6 old 2012 15 inchers of ebay. He replaced 5 of them with 2015 models at different apple stores and then pushed them back to craigslist. All in all a nice profit
He's super pissed that apple refuses to replace his 6th one. He's gonna lose money cause they took it in and are going to change the battery...
Yeah I'd have even harsher words than others, but I don't want to be suspended. He helped ruin it for everyone else.
Just finished talking to a senior advisor from apple. They agreed to replace my battery for free or buy back my laptop from me for $500. Really?! 500 for my personal computer? I personally think that is absolute garbage. So, I will reluctantly choose to keep my computer and get the battery replaced.
In regards to the CRU that they agreed to give me on the 25th... They told me it was determined on a case-by-case basis whether who gets the CRU or not, EVEN after submitting the work authorization from the store (as that is just a request for a CRU, nothing promised). A completely separate department makes this decision, and no one else has access to the "why" information of these denied CRUs. I pushed that my case was a genuine issue, and that I couldn't make sense of why I was singled out, but she just relayed me to the customer relations team who "could provide more answers than me". Frankly, I'm done playing phone tag, and I guess I will accept my fate begrudgingly. At least my battery will get replaced for free, eventually... (that won't even happen for another 2 weeks at least, bringing us back to square one!). Whatever, I'm over it.
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Update - CC charged at 10am this morning.
Date of appointment: Tuesday July 25th
Took credit card info: Wed July 26th
Credit Card Charged: Friday July 28th
Replacement picked up (or rejected): TBD
Current Model: 2012 2.3 256GB SSD 8GB RAM, Dedicated Graphics card NVIDIA 650
Replacement Model: TBD
Apple online repair status: No info available
Date of appointment: Tuesday July 25th
Took credit card info: Wed July 26th
Credit Card Charged: Friday July 28th
Replacement picked up (or rejected): TBD
Current Model: 2012 2.3 256GB SSD 8GB RAM, Dedicated Graphics card NVIDIA 650
Replacement Model: TBD
Apple online repair status: No info available
Yeah. My representative said they have to order it from China where they're manufactured and simply can't pick one off the shelf or anything like that. Shipping takes forever too.
I went in last Monday and they just grabbed a 2017 out of their inventory and let me take it right then. They even let me pay the difference and buy the upgraded version (2.9 GHz 512 ssd). Were they not supposed to do this and I just got lucky?
Date of appointment: Tuesday July 25th, midday
Took credit card info: Wed July 26th
Credit Card Charged: Friday July 28th
Replacement picked up (or rejected): TBD
Current Model: 2012 2.3 256GB SSD 8GB RAM, Dedicated Graphics card NVIDIA 650
Replacement Model: TBD
Apple online repair status: No info available
Was a bit nervous but then they charged the card this morning, so presumably the replacement's on its way.
Took credit card info: Wed July 26th
Credit Card Charged: Friday July 28th
Replacement picked up (or rejected): TBD
Current Model: 2012 2.3 256GB SSD 8GB RAM, Dedicated Graphics card NVIDIA 650
Replacement Model: TBD
Apple online repair status: No info available
Was a bit nervous but then they charged the card this morning, so presumably the replacement's on its way.
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I'm still trying to figure out why a new laptop matters that much to yallIs there a support email address that I could message to attempt to get a change in their resolution? I feel I could word it better in text rather than on the phone!
If KingTyrone pays for your upgrades then I guess you wouldn't understand.
We have the exact same dates and even the same spec 2012 machine. I'm very curious to see what we get, because some that have similar specs were given 2016 TB.
Could you post general location too? Just seeing if it's a 1 day or 2 day shipping thing
Date of Appointment: Tuesday - July 25
Took Credit Card Information: Tuesday - July 25
Credit Card Charged: Thursday - July 27
2012 rMBP Model: i7 2.3 GHz / 8 GB / 256 SSD
Replacement Picked Up: Friday - July 28
Replacement Model: i7 2.7 Ghz / 16 GB / 512 SSD / Touch Bar
Apple Online Repair Status: No Information
Location: NYC
Took Credit Card Information: Tuesday - July 25
Credit Card Charged: Thursday - July 27
2012 rMBP Model: i7 2.3 GHz / 8 GB / 256 SSD
Replacement Picked Up: Friday - July 28
Replacement Model: i7 2.7 Ghz / 16 GB / 512 SSD / Touch Bar
Apple Online Repair Status: No Information
Location: NYC
Awwwww, he believes that real programmers dont use macs so I'm on my own paying wise
I saw that. I doubt there's any specific mapping of original to replacement model. My guess is they take the closest match spec wise from their returned / refurbished 2016 and 2017 inventory and ship that out.
Date of Appointment: Tuesday - July 25
Took Credit Card Information: Tuesday - July 25
Credit Card Charged: Thursday - July 27
2012 rMBP Model (CTO): i7 2.7GHz / 16GB / 768 SSD
Replacement Picked Up: Friday - July 28
Replacement Model: refurbished 2016 i7 2.9Ghz / 16 GB / 2TB SSD / Touch Bar
Location: NYC
I am very grateful to Apple for their phenomenal customer service in this matter. Something to tell the grandkids.
Took Credit Card Information: Tuesday - July 25
Credit Card Charged: Thursday - July 27
2012 rMBP Model (CTO): i7 2.7GHz / 16GB / 768 SSD
Replacement Picked Up: Friday - July 28
Replacement Model: refurbished 2016 i7 2.9Ghz / 16 GB / 2TB SSD / Touch Bar
Location: NYC
I am very grateful to Apple for their phenomenal customer service in this matter. Something to tell the grandkids.
For you, yes. For me? I went in on the same day and I'm not getting a new laptop. Make sure you tell your grandkids that too.
Well, from what I'm seeing, it looks as though they don't have anymore 2015 machines and everyone is getting 2016-17 TouchBars. Fingers crossed!
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Wow, nice machine you received
Date of appointment: Tuesday July 25th 11:30 am CDT
Took credit card info: Tuesday July 25th ~6:30 pm CDT
Credit Card Charged: Thursday July 27th ~8:30 am CDT
Replacement picked up: Friday, July 28th
Replacement Model: 2016 2.7/16gb/512gb/radpro455
Apple online repair status: No info available
Original model: Mid 2012 2.6i7/16gb/512gb/650M
Minneapolis, MN
Took credit card info: Tuesday July 25th ~6:30 pm CDT
Credit Card Charged: Thursday July 27th ~8:30 am CDT
Replacement picked up: Friday, July 28th
Replacement Model: 2016 2.7/16gb/512gb/radpro455
Apple online repair status: No info available
Original model: Mid 2012 2.6i7/16gb/512gb/650M
Minneapolis, MN