7.0.3 When Should we expect it?

[PNutts]

I'm simply saying that push mail on my iPhone 5 is unreliable. Doesn't matter if I'm looking at iCloud (which I'm using basically as a forwarding service for my personal email account) or the connection to the Exchange server. Both crap out every other day for hours at a time. And yes, iCloud is worse with that.

So far nobody could explain to me what the problem is. Not the "geniuses", not the phone company nor anyone else for that matter.

Let me give you an example how annoying this is: I have a dying family member at the moment and tried to stay in touch long distance with family while in a meeting. Only to find out two hours later that text messages (regular not "iMessage" (the names alone drive me nuts) had not been delivered to my wife's phone. After that several calls dropped and were garbled. And that in the middle of a big East coast city with great coverage on T-mobile (maybe it was them but I doubt it).

I'm tardy to the party but I respectfully say that I don't see examples in your post that clearly point to the iPhone as the issue. So you don't think I'm blowing smoke, among the other things I do I'm an Exchange and SMTP e-mail administrator and I used to manage mobile devices where I work including the Vendor relationship with a carrier. Big whoop. What the equipment is (iPhone vs blah) is uninteresting to me (meaning I don't defend the Apple logo).

I assume you have more details but this isn't a good place to get technical support so why bother. So my quick unsolicited advice is to get your Exchange support folks engaged on why your connection is spotty. If they haven't disabled it and depending on your Exchange version, you can start ActiveSync logging yourself which then sends the logs to you. I mention this if you want to review the logs yourself or go to a technical forum and have knowledgeable strangers look at it.

In regard to the texts, unless you subscribe to a premium service (if available on your carrier) they probably won't be traced or delivery confirmed (depends on the carrier YMMV). You mentioned talking to your phone company but I'd call them back and be persistent that they are "losing your texts" and see if they can bump up your service or take more interest. You need confirmation that the texts enter and exit their network (unless the endpoint is on their network). It's been my experience that the iPhone is good about notifying me in a timely fashion when it can't send a text so the assumption is the carrier received it.

SMTP mail can be delayed or intentionally throttled, especially with free e-mail providers. Instead of iCloud, I forward my personal Yahoo e-mail to Outlook.com because to it the iPhone is a true ActiveSync client. My experience is that it's more reliable than Yahoo. iCloud is, as they would say on Seinfeld, "Breathtaking". Keep a copy of the e-mail in all inboxes so you can compare the time it was received by your personal e-mail provider, received by iCloud, and try to make a note of when you were notified on your phone.

I'm rereading all this and not sure I'm being much help. How you connect, what you connect to, what it connects to, your phone, your carrier, your location... It all makes a difference.

If you haven't done so lately, remove all the apps from your recently used apps list and reset (reboot) your phone. Also make sure you have the latest iOS 6 or iOS 7 version on your phone. iOS had some pretty nasty Exchange bugs in early versions of major releases. Get a coworker to send a text at the same time to the same recipient as you do if yours are regularly not received, or also send a text to a different recipient. Bleh.

Crazy stuff. Good luck!

 

[bbfc]

I'm simply saying that push mail on my iPhone 5 is unreliable. Doesn't matter if I'm looking at iCloud (which I'm using basically as a forwarding service for my personal email account) or the connection to the Exchange server. Both crap out every other day for hours at a time. And yes, iCloud is worse with that.

So far nobody could explain to me what the problem is. Not the "geniuses", not the phone company nor anyone else for that matter.

And don't accuse people of not knowing what their talking about. I use both, personal mail and corporate Exchange. Neither is 100% reliable right now on the iPhone. Both worked perfectly fine on Blackberry when I had. All other things being equal.

I'm sick of people making apologies for anything Apple throws at people. Some of it is nice and with other things they fail. At the moment they fail. And if it was not for lack of an alternative I would have given up on it by now.

Let me give you an example how annoying this is: I have a dying family member at the moment and tried to stay in touch long distance with family while in a meeting. Only to find out two hours later that text messages (regular not "iMessage" (the names alone drive me nuts) had not been delivered to my wife's phone. After that several calls dropped and were garbled. And that in the middle of a big East coast city with great coverage on T-mobile (maybe it was them but I doubt it).

I can't have that and I'm not used to issues like that since the 90s. If the stupid design of stupid button is more important for these clowns fine. I could care less. I need that stuff to work. And now with BB dead in the water I don't know where else to go. The giganto Android ghetto phonez certainly aren't any more appealing and seem even more toy-like.

So sorry about my rant about apples and oranges and pickles. They need to fix all things emails and phone calls. Everything else is secondary. At the very least I'd like to have iOS6 back as an option since that worked at least better. Not great but better.

Sounds like a carrier issue if your TEXT messages are not being sent. If it was an iMessage you could blame Apple, but not a Text message.

 

[JetBlack7]

So 5 days for 7.0 -> 7.0.2.

It's been 18 days since 7.0.2. What's taking so long? You would think with such a radical new release, they would be trying to fix bugs ASAP. It will probably come out at the iPad event.

Personally I think the same. I am being so patient for an update containing only bugfixes and improvements. I am happy with the OS overall, just want that kind of update so I can use my phone with no lag and working perfectly.

 

[ddublu]

So 5 days for 7.0 -> 7.0.2.

It's been 18 days since 7.0.2. What's taking so long? You would think with such a radical new release, they would be trying to fix bugs ASAP. It will probably come out at the iPad event.

I highly doubt they would announce an OS update to fix a bunch of bugs at an event where they are announcing new devices (running the same OS).

 

[RichP74]

Sounds like a carrier issue if your TEXT messages are not being sent. If it was an iMessage you could blame Apple, but not a Text message.

Agreed. It sounds like he was in a dead zone when the text messages were trying to come across. Like I said in an earlier post, I am responsible for 60-70 iPhones and I have *never* had a complaint about plain ol' SMS not working.

That said, we have Verizon. If I were him, I would either find a new carrier, or make sure he's on WiFi at work and re-enable iMessage.

 

[7enderbender]

I'm tardy to the party but I respectfully say that I don't see examples in your post that clearly point to the iPhone as the issue. So you don't think I'm blowing smoke, among the other things I do I'm an Exchange and SMTP e-mail administrator and I used to manage mobile devices where I work including the Vendor relationship with a carrier. Big whoop. What the equipment is (iPhone vs blah) is uninteresting to me (meaning I don't defend the Apple logo).

I assume you have more details but this isn't a good place to get technical support so why bother. So my quick unsolicited advice is to get your Exchange support folks engaged on why your connection is spotty. If they haven't disabled it and depending on your Exchange version, you can start ActiveSync logging yourself which then sends the logs to you. I mention this if you want to review the logs yourself or go to a technical forum and have knowledgeable strangers look at it.

In regard to the texts, unless you subscribe to a premium service (if available on your carrier) they probably won't be traced or delivery confirmed (depends on the carrier YMMV). You mentioned talking to your phone company but I'd call them back and be persistent that they are "losing your texts" and see if they can bump up your service or take more interest. You need confirmation that the texts enter and exit their network (unless the endpoint is on their network). It's been my experience that the iPhone is good about notifying me in a timely fashion when it can't send a text so the assumption is the carrier received it.

SMTP mail can be delayed or intentionally throttled, especially with free e-mail providers. Instead of iCloud, I forward my personal Yahoo e-mail to Outlook.com because to it the iPhone is a true ActiveSync client. My experience is that it's more reliable than Yahoo. iCloud is, as they would say on Seinfeld, "Breathtaking". Keep a copy of the e-mail in all inboxes so you can compare the time it was received by your personal e-mail provider, received by iCloud, and try to make a note of when you were notified on your phone.

I'm rereading all this and not sure I'm being much help. How you connect, what you connect to, what it connects to, your phone, your carrier, your location... It all makes a difference.

If you haven't done so lately, remove all the apps from your recently used apps list and reset (reboot) your phone. Also make sure you have the latest iOS 6 or iOS 7 version on your phone. iOS had some pretty nasty Exchange bugs in early versions of major releases. Get a coworker to send a text at the same time to the same recipient as you do if yours are regularly not received, or also send a text to a different recipient. Bleh.

Crazy stuff. Good luck!

Well, first off: thank you very much for trying to help. I take anything I can at this point. Maybe I should talk to our IT folks, but like I said, we're somewhat big and this hasn't been an issue before the iPhone. I doubt that I'll be able to get log files or so from them. We're a healthcare provider so stuff is pretty tightly secured.

As far as the iCloud service is concerned: that's more unreliable than the Exchange delays that come up. I could get into the details - like I have with a n Apple rep. But I don't want to further derail this. Let's just say that those guys are puzzled by some of the behavior as well, especially the inconsistency. And we have swapped the device already. So it's not that either probably. I still think that I'm looking at a) the way the iPhone handles some connections (especially the wifi vs. cell network protocols; I'm still stunned that there is no way to permanently keep a wifi connection running, instead it jumps back and forth when you activate the device) and b) something with the specific iCloud server I'm on (I know that this is independent from the Exchange issue, but then again that one is more reliable anyway).

Text messages: These issues started after the upgrade to iOS7. I don't think that's coincidence. It's the same behavior as with the iMessages: message goes out, shows as sent, half an hour later you find the red exclamation mark next to it. Message failed, resend etc.

I used to be able to get a delivery confirmation on T-mobile. Not sure how to turn that on on the iPhone. I'll look into that. Thanks for the idea.

SMTP doesn't seem to be a problem. No issues with outbound emails.

 

[richard371]

Unless those Friday rumors are true coming out of Europe I'm voting for a release today .

 

[shenan1982]

I can't have that and I'm not used to issues like that since the 90s. If the stupid design of stupid button is more important for these clowns fine. I could care less. I need that stuff to work. And now with BB dead in the water I don't know where else to go. The giganto Android ghetto phonez certainly aren't any more appealing and seem even more toy-like.

Sorry, I checked out of this conversation with this paragraph. For the record, the statement is "I couldn't care less" ... but anyhow. If you're unhappy, go back to Blackberry. Seems Apple is working fine for others, so if it's not working for you, it's clearly a poor deployment by your IT Department. Widespread issues get a spotlight on them on this forum, so clearly you're experiencing an isolated issue.

 

[djtech42]

I highly doubt they would announce an OS update to fix a bunch of bugs at an event where they are announcing new devices (running the same OS).

I'm not saying that they would announce it. It would just come out that day. The new iPads would come with that version.

 

[mattburley7]

guessing 7.0.3 will be released around the same time as the new iPads are released.. got nothing last week and so far this week all quiet.

 

[bozzykid]

guessing 7.0.3 will be released around the same time as the new iPads are released.. got nothing last week and so far this week all quiet.

I don't see how they would coincide. Most likely the new iPads will ship with 7.1. We will probably see 7.0.3 this week or they will just hold off a few more weeks for 7.1.

 

[RichP74]

Sorry, I checked out of this conversation with this paragraph. For the record, the statement is "I couldn't care less" ... but anyhow. If you're unhappy, go back to Blackberry. Seems Apple is working fine for others, so if it's not working for you, it's clearly a poor deployment by your IT Department. Widespread issues get a spotlight on them on this forum, so clearly you're experiencing an isolated issue.

This is kind of inflammatory, but you have a point. If his IT department uses a service to administer his phone that hasn't yet been upgraded to allow for 7.0, that would cause a LOT of issues. We use Airwatch, and had to tell people to hold off their 7.0 upgrades until we verified it worked ok.

 

[shenan1982]

This is kind of inflammatory, but you have a point. If his IT department uses a service to administer his phone that hasn't yet been upgraded to allow for 7.0, that would cause a LOT of issues. We use Airwatch, and had to tell people to hold off their 7.0 upgrades until we verified it worked ok.

Not to mention if his service provider is using an old version of Exchange Server\Activesync, that could be an issue as well, but the fact that he stated that both his iCloud was unreliable, and his corporate email was unreliable who knows. Definitely not a widespread issue or more people would be complaining about it.

The bottom line is that iCloud is a consumer product as is Outlook.com (aka hotmail). Nobody can really complain about their performance as they don't come with uptime guarantees.

In my experience, most delayed deliveries in an Exchange environment are caused by an Exchange deployment issue, or a service provider (i.e.. AT&T's network). Companies hire idiots who shortcut their IT deployments and cause this kind of issue all the time.

 

[7enderbender]

Sorry, I checked out of this conversation with this paragraph. For the record, the statement is "I couldn't care less" ... but anyhow. If you're unhappy, go back to Blackberry. Seems Apple is working fine for others, so if it's not working for you, it's clearly a poor deployment by your IT Department. Widespread issues get a spotlight on them on this forum, so clearly you're experiencing an isolated issue.

It's not that simple. The iCloud issue is not managed by my IT department. Neither is iMessage or text message. And I can't go back because BB killed itself. It's no more. And I'm not the only one here experiencing on-and-off issues with push mail. This was already the case with iOS 6 but seems to have gotten worse now.

----------

Not to mention if his service provider is using an old version of Exchange Server\Activesync, that could be an issue as well, but the fact that he stated that both his iCloud was unreliable, and his corporate email was unreliable who knows. Definitely not a widespread issue or more people would be complaining about it.

The bottom line is that iCloud is a consumer product as is Outlook.com (aka hotmail). Nobody can really complain about their performance as they don't come with uptime guarantees.

In my experience, most delayed deliveries in an Exchange environment are caused by an Exchange deployment issue, or a service provider (i.e.. AT&T's network). Companies hire idiots who shortcut their IT deployments and cause this kind of issue all the time.

Thanks for the input. So at this point I'm going to let the Exchange issues go. I don't believe it's an issue on the company end. We have 60,000 employees, many with iPhones and we would have heard about it here.

You could argue that with iCloud it's even more people and we should hear more complaints. Good point though that it is a (free) consumer service (whereas I paid a fee to BB even for BES service at the time). Problem though is also that a lot of people at the consumer level may not even notice or care that they get their emails with delays. I do because I'm used to consistent and prompt pushing. How important is it? Well, usually it doesn't matter. Sometimes it does. Yes, I know that I could pay for my own Exchange server also...

 

[teknikal90]

tone down the animations
i use the 5 finger pinch animation to minimize my app. if you stop mid 'pinch' you can see the blown up icon mid animation - all pixelated ugly and unpolished.
iOS 7 on the iPad is missing the iOS polish

 

[shenan1982]

You could argue that with iCloud it's even more people and we should hear more complaints. Yes, I know that I could pay for my own Exchange server also...

All the more reason I make my point is that if we're not hearing more complaints, it's not a widespread issue.

You get what you pay for. I have corporate exchange, no issues. I pay for MS to host my person domain on their hosted exchange platform. And I have iCloud. I have not experienced any issues with any of the above mentioned setups since getting my iPhone 5s.

 

[scoop2mylue]

better chance of looking out for 7.1 seems like it

 

[kevpan815]

Hello all, if iOS 7.0.3 is released today you can expect it around the following times:
10:00 - PDT
13:00 - EST
18:00 - GMT

That's Actually supposed to be 13:00 E.D.T.!

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Eastern Time has Daylight Savings Time as well Except in Indiana!

----------

better chance of looking out for 7.1 seems like it

No, it's out there, 9 to 5 Mac is Reporting that Apple Employees with IOS 7.0.3 are frequently visiting their website. It might have Leaked!

 

[kevpan815]

Apple Updates usually come out on Hump Day (also known as Wednesday or what I like to call Winds Day) at 10:00 Pacific Time.

 

[Tyler23]

Apple Updates usually come out on Hump Day (also known as Wednesday or what I like to call Winds Day) at 10:00 Pacific Time.

Most updates are actually on Monday or Tuesday. Could be any day, though.

 

[C DM]

Apple Updates usually come out on Hump Day (also known as Wednesday or what I like to call Winds Day) at 10:00 Pacific Time.

Where are you getting this from? Updates have come on Mondays, Tuesdays, Wednesdays, Thursdays, and I believe even Fridays. There might be less on some days (like perhaps Fridays or Thursdays) than others (like Monday or Tuesdays), but not much seems to point to Wednesdays being really much more common or usual.

 

[7enderbender]

All the more reason I make my point is that if we're not hearing more complaints, it's not a widespread issue.

You get what you pay for. I have corporate exchange, no issues. I pay for MS to host my person domain on their hosted exchange platform. And I have iCloud. I have not experienced any issues with any of the above mentioned setups since getting my iPhone 5s.

Probably not widespread, but it appears I'm not the only one:

https://discussions.apple.com/thread/4345374?start=435&tstart=0

and here

https://discussions.apple.com/message/19995624#19995624#19995624

 

[mattburley7]

apple must be either a) still working on fixes for the update b) testing the fixes to make certain they really are fixed or c) including the fixes in iOS 7.1 update for the new iPad devices meaning we are skipping iOS 7.0.3 release all together

 

[shenan1982]

Probably not widespread, but it appears I'm not the only one:

https://discussions.apple.com/thread/4345374?start=435&tstart=0

and here

https://discussions.apple.com/message/19995624#19995624#19995624

Right. And I can find a bunch of people who have problems with space aliens flying around their back yard as well. People love to create issues where issues don't exist, or blame others for what's not their blame.

 

[rogeliojeda]

Did the 4th generation iPad and the iPad mini shipped with iOS 6.1? If not, then I don't find a reason to believe that iOS 7.1 will come along the new iPads.