I live in a area with weak signal on my phones, and my Xs Max is just fine. People need to reset their network settings and it fixes the issue. Many do not have any issues.
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Yep, when I am having anxiety constantly watching what apps are eating my battery life up (Note 9), or having to constantly fix apps causing issues, that is wasting my time. The iPhone just works and I don't have to do any of that. And for probably 90% of the people, the iPhone does what most users need and does it well.
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Yep, and Samsung, call them, wait on hold for an hour, then you get a foreign person, and then, they troubleshoot, sometimes won't believe you, might take multiple calls, and when they decide to replace, you will be without a phone for 2 weeks. They don't send you a replacement and you send yours back.
Yes, it’s shocking people choose to do business with a company that treats its customers that in such a way, when there are much better alternatives for the same price.
Not many people talk about apple support and apple retail, but it is a huge advantage over android and android oems.
Peace of mind when something goes wrong trumps personalizing an individuals home screen or default apps.
At least for me it is.