HA geez. I didn't even notice that. I must have typoed colleague in the original and that auto-correct was the result
They may have Dell shirts on, but of course, Dell doesn't actually come, any more than Best Buy comes if you have an appliance installed. When they came to my home they were wearing Best Buy polo shirts, but the caller ID, when they called ahead, showed the name of an appliance installation company. I forget the name. Doesn't matter, there are dozens of them and they probably use several.
I have also had some shoddy Lenovo onsite service. When they called they said they were calling from "IBM" which I thought was funny, since IBM hasn't owned ThinkPad since 2005 I believe? They were a contracted company based in Commerce City, CO. When I called Lenovo and complained about the service from this company, they got me connected with some company out of Brighton, CO instead, who said that the work order had been forwarded to them.
I am a little frustrated with service from Apple at the moment because I have had some intermittent issues with my laptop that they don't seem interested in dealing with until they become permanent. On one hand, I can understand where they are coming from if it isn't observable and repeatable, they don't want to service it. But from my point of view, just because I can't get the issues to repeat on demand, doesn't mean it isn't happening either. Random shut downs/reboots are annoying.
Lastly of course, whether it is Dell, Lenovo, HP, MS, you always have the option to mail it in for service, which is pretty much exactly what Apple does. They fix almost nothing in the store anymore. Everything is mailed in, repaired and mailed back. So while on-site may be hit or miss, it is an option that Apple doesn't offer. You can still avail yourself of the same mail-in service that Apple does for you, the main difference being that you have to pack and ship it yourself, rather than dropping it off to the store.
But in the end, I believe you are correct. There are no winners in the game at present. Well at least not among the end users