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4s feels and looks like a more premium device and only fanboys will deny this fact.

Strong words from "the rationalist". I still contend the iPhone 5 feels "as premium". My fiancee's black one is really sharp, and she's going to put a case on it anyway. IMHO, the white one I have is the most beautiful device on the market. It's the lightest iPhone yet and is still solid.
 
Nope, love my i5, went from the boxed plastic to ghost armor and had the front and back covered right out of the box . It will definitely protect from scratches and everyday use. Other than that, I kinda miss the feel of my 4S , and wish the black had the steel finish bezel. Other than that IM LOVING IT!

----------

Nope, love my i5, went from the boxed plastic to ghost armor and had the front and back covered right out of the box . It will definitely protect from scratches and everyday use. Other than that, I kinda miss the feel of my 4S , and wish the black had the steel finish bezel. Other than that IM LOVING IT!

And yes it does feel like one premium phone!(i5) just getting used to the lightness.
 
I know you probably hate me, and my sarcastic tone right now, but can I give you one piece of advice, before you purchase your next Apple product? Why don't you WAIT. Read some books - maybe something on Buddhist Zen - about managing greed, and wanting everything that your neighbours/peers have as soon as is possibly available. Seriously, you sound quite 'finicky' as we say in the UK - quite fussy or picky maybe - maybe you knew that, maybe you don't realise how you come across.

But my advice is simple:

Why don't you wait the next time an Apple product is launched? Why don't you give it - say - 3-4 weeks. That's all. just 3 or 4 weeks of time, in your precious life. Go into an Apple store. Talk to friends who have one. Go onto forums. Pick one up, and feel one. Touch it. Smell it. Caress it. Read reviews. And then, maybe, make up your mind constructively before spending over £500 on a bloody phone. Rather than pre-ordering a piece of kit you haven't even seen before, felt before, picked up before or has been reviewed before, or that you have properly assessed prior to parting with your precious money, and then complaining to high heaven when it doesn't meet YOUR satisfaction. Just so you can be one of the first.

Ignore my advice if you want, that's fine. But just my opinion...

1. I stated I was about to "take it back" in my OP
2. My OP was clearly a statement of my feelings about the phone, and I was canvassing the feelings of other owners. Never did I ask for advice.
3. I haven't posted on here before and on the whole the majority of people seem really helpful, courteous and in part quite amusing. But then there are a few, fortunately only a very few, who just appear rude (and confused over the definition of "sarcasm"), hysterical, and perhaps in need of a little counselling, or just a stiff drink followed by an early night.

Anyway, I think that's quite enough troll feeding for one night.

Thanks to everyone who posted a comprehensible reply to my OP whether or not it was in agreement or disagreement with my views.
 
Smell it? What is it with you guys across the pond? :apple:

it's a bit of a phrase/saying we have over here - but you gotta admit, a new [anything] smells pretty good, no?


[*] examples include car, brochure, house, iPhone. Etc.

No?

----------

1. I stated I was about to "take it back" in my OP
2. My OP was clearly a statement of my feelings about the phone, and I was canvassing the feelings of other owners. Never did I ask for advice.
3. I haven't posted on here before and on the whole the majority of people seem really helpful, courteous and in part quite amusing. But then there are a few, fortunately only a very few, who just appear rude (and confused over the definition of "sarcasm"), hysterical, and perhaps in need of a little counselling, or just a stiff drink followed by an early night.

Ha ha, I'll have that drink, cheers!! :)
 
Hello,
For those deciding to return I wish you all the best of luck with whichever device you choose to switch to. The escalating tension between Android and iPhone users is beginning to remind me of the worst days of the Blu-ray/HD-DVD Format War.

This 64gb Sprint Model is the first iPhone I have ever owned after owning 5 Android devices in a row. As I have been with Sprint since 1999, I did have some mixed emotions about the iPhone as the Billions of Dollars that Sprint had to pay just to sell iPhones resulted in the end of the Premier Gold Program, far greater difficulty in getting credits from Customer Service, going from a 30 day to 14 day Return Policy and I am sure other things.

It is the loss of Annual Phone Upgrades (part of Premier Gold) that was the most upsetting loss as it made choosing a new phone have far less importance as even if you hated it you did not have to wait that long. Now that it is 2 Years almost, it really changes things.

A corollary to using 5 different Androids is that I have a large number of purchased content that is now useless as I have switched to IOS. This made the iPhone 4 and 4S not worth it to me to change over. This all changed with the 5.

LTE, Wireless N, and a minimum 4 inch Screen where absolutes before I would make the switch. As the 5 ticked all these boxes. it made for a relatively easy decision. 24 hours in, I cannot believe just how much I have enjoyed this phone. Of especial note is just how well it takes Pictures in low light settings.

My Home Theater Room is quite dark by design and I was just curious to see how it did compared to my Motorola Photon 4G. After taking pictures with both, I was staggered at just how well the 5 did whereas the Photon could not even muster an image.
Cheers,
JJ
 
I have owned every iPhone since 3G and this is the first time it crossed my mind to skip the upgrade and look at other options.. Of course I went ahead with it anyway. Still thinking of returning as I was really hoping for a complete re-design. Given the release cycle Apple follows we are looking at an iPhone 5s within the next 12-18 months and the iPhone 6 12-18 moths after that. 2-3 years away from a potential re-design? Not sure I'll make it given the option rich mobile device market.
 
It surprises me, somewhat, that people are complaining about the anodized aluminum. Granted, there appear to be some bad batches where the QC was more lax than it should of been (Apple should replace those), but it is aluminum with an anodized coating that will eventual wear away with use...as all of the anodized items you have, do. That includes high-end cameras, automobile parts, aluminum alloy wheels, firearms, watches, etc. Even chrome-plating will wear. The wearing away of it is not specifically indicative of the quality of design or material.

Is there some other product on the market for which this isn't the case? If you plated it in gold, or powder-coated it, it would eventually wear off, too. If you want to add color to metal, that's what will happen. What should it be made of?

Who else makes an all metal and glass encased smartphone? What are the alternatives? Something plastic? They are colorfast, but just about everything scratches plastic. Your nice watches, too are susceptible to this kind of surface erosion of any coatings, as they tend to get a lot use and handling.

I have the black iPhone 5 and have not had any of the issues some have reported (lucky me...or technically median-me, when you consider the volume of phones they will ship, in comparison to the number of 'bad' iPhone 5s). The phone does not feel 'cheap' or 'tinny' to me. While it is light and thin, it feels dense and solid like, beneath the screen, it is solid aluminum billet with no air pockets, just a machined chunk of alloy.

If the OP's iPhone does not feel this way, it must be defective, and should be returned. My experience has been that it feels industrial, solid, with very little flex and has a density that, until you feel it your hands, you may not understand. It's the kind of tactile experience that, if you didn't know what it was, but stumbled across it in the dark, you'd keep it to examine later. It feels like 'something' where some things don feel like any thing.
 
I agree with the battery, it would have been brilliant to double the battery size and keep the phone the same thickness.

The weird thing is after using the phone for the past week it actually doesn't feel light or as thin anymore and I'm completely used to the screen size, I saw a white one today and didn't realize it was a 5.

I'm an early adopter who always gets new tech, so there was no way I wouldn't get this phone, but I do hate having to replace my 3 chargers and my wifi connectivity has been horrible. At the end of the day though this is the best phone on the market no way I would return it and definitely not go back to the 4s.
 
I am in no way anti-Apple. All of the hardware in my home and business is Apple and I have had iPhones since the 3G, but having spent a week with my new 5, I've had enough. I am not going to enjoy typing this, and am extremely disappointed to be so unhappy with something Apple given the money I've invested in the company's products and the loyalty I have for the brand.

The final straw is noticing the the edge of the band is just starting to lose its colour, with tiniest amount of silver just starting to wear through......and before anyone says it, I really don't see why I should expect a £529GBP piece of hardware to start to look tatty with normal use within a week.
It has been used normally in the same way as all of my previous iPhone's and lives in my trouser or jacket pocket with whatever else is in there at the time. In one week my 5 looks worse than the just over 12 month old 4S it's replaced.

The lightning cable is a total pain. I have TomTom iPhone 4 cradle, a charger upstairs, one downstairs and one in my iMac plus a car charger......and one lightning cable that I keep having to take everywhere with me as the lightning adapters don't seem to be available anywhere in the UK yet, least of all Apple itself.

And when they are available I don't really want to invest money in a load of adapters that aren't compatible with the iPad2 that is also charged with the existing cables that I already have in different parts of the house.

I also don't want to have to remember to take another piece of plastic with me when I take regular trips with my iPad and iPhone.

The touch screen has been problematic from the getgo, often needing to be touched 4 or 5 times to get a reaction.

I don't like the way it feels in my hand. The 4/S feels lovely to hold and use in a way that the 5 just....doesn't. It feels too big, too light and frankly, quite cheap and tinny compared to the 4S.
The longer screen is great if you watch videos or play games, but for general usage I find it quite cumbersome.

I know this is terribly negative, but there are genuinely so many things I just don't like about it.
This is the first Apple product that I have fallen out with......The iPhone 4S was a huge leap in terms of quality and over all feel and looks over the 3G with its plastic back, but I really think the 5 is a retrograde step compared to the 4.

Whenever anything Apple has been launched before, there's always been something ultra special and innovative about it that has set it apart even from its own products let alone other brands. With the 5 there is nothing at all really!

So as of tomorrow my 5 is up for sale before it looks any worse, and I shall be very happy to go back to my lovely, chunky, quality feeling 4S....Just have to get Vodafone to give me a microsim again!

We'll see what comes out next year and perhaps try again.

Honestly what is the point of this thread, other than of course an attempt to garner some internet co0ln3S$ by posting a bunch of troll fodder? None of us care that you aren't enjoying typing that. You knew the charger was different, you paid over $200 for the phone anyways, with another couple grand on its way in data plans, yet you are complaining about your accessories that need new cables, and hate the thought of spending a few hundred more??

Your screen isn't responding? Guess what, I have a news flash for you...thats not normal. Your phone is broken if you aren't just exaggerating to get responses. Exchange the phone.

You aren't happy with how it feels? Guess what, return the phone then.

There are many things you genuinely don't like about it? I have an idea, return the phone then and get something else, don't post about it on a message board.
 
You have a defective iPhone 5, as indicated by the aluminum band wearing prematurely and a defective touchscreen.

----------



Bet it's a defective batch.

Based upon APPLE'S VP comments I would say you are dead wrong. This is how it is.

The OP makes many valid points. It does feel like a toy, the connector did not have to change, the screen is only longer big whoop.

It has LTE (A PLUS).

Battery life has been reported to be worse (Thanks to LTE, A6 and smaller battery).

AND WHY DO THE CONNECTOR CONVERTERS COST $30 BUCKS????????????

$5 would have quelled the complaints.

PROFIT-PROFIT-PROFIT

----------

It surprises me, somewhat, that people are complaining about the anodized aluminum. Granted, there appear to be some bad batches where the QC was more lax than it should of been (Apple should replace those), but it is aluminum with an anodized coating that will eventual wear away with use...as all of the anodized items you have, do. That includes high-end cameras, automobile parts, aluminum alloy wheels, firearms, watches, etc. Even chrome-plating will wear. The wearing away of it is not specifically indicative of the quality of design or material.

Is there some other product on the market for which this isn't the case? If you plated it in gold, or powder-coated it, it would eventually wear off, too. If you want to add color to metal, that's what will happen. What should it be made of?

Who else makes an all metal and glass encased smartphone? What are the alternatives? Something plastic? They are colorfast, but just about everything scratches plastic. Your nice watches, too are susceptible to this kind of surface erosion of any coatings, as they tend to get a lot use and handling.

I have the black iPhone 5 and have not had any of the issues some have reported (lucky me...or technically median-me, when you consider the volume of phones they will ship, in comparison to the number of 'bad' iPhone 5s). The phone does not feel 'cheap' or 'tinny' to me. While it is light and thin, it feels dense and solid like, beneath the screen, it is solid aluminum billet with no air pockets, just a machined chunk of alloy.

If the OP's iPhone does not feel this way, it must be defective, and should be returned. My experience has been that it feels industrial, solid, with very little flex and has a density that, until you feel it your hands, you may not understand. It's the kind of tactile experience that, if you didn't know what it was, but stumbled across it in the dark, you'd keep it to examine later. It feels like 'something' where some things don feel like any thing.

The point in the complaints is in the choice of anodized aluminum. Apple could have easily made the case more rugged. Again its Apple choosing form over function.

BTW...not everyone know the ups and downs of anodized aluminum. We should not have too..all we should know is that the case does not wear or scratch easily in a short period of time.

----------

Hello,
For those deciding to return I wish you all the best of luck with whichever device you choose to switch to. The escalating tension between Android and iPhone users is beginning to remind me of the worst days of the Blu-ray/HD-DVD Format War.

This 64gb Sprint Model is the first iPhone I have ever owned after owning 5 Android devices in a row. As I have been with Sprint since 1999, I did have some mixed emotions about the iPhone as the Billions of Dollars that Sprint had to pay just to sell iPhones resulted in the end of the Premier Gold Program, far greater difficulty in getting credits from Customer Service, going from a 30 day to 14 day Return Policy and I am sure other things.

It is the loss of Annual Phone Upgrades (part of Premier Gold) that was the most upsetting loss as it made choosing a new phone have far less importance as even if you hated it you did not have to wait that long. Now that it is 2 Years almost, it really changes things.

A corollary to using 5 different Androids is that I have a large number of purchased content that is now useless as I have switched to IOS. This made the iPhone 4 and 4S not worth it to me to change over. This all changed with the 5.

LTE, Wireless N, and a minimum 4 inch Screen where absolutes before I would make the switch. As the 5 ticked all these boxes. it made for a relatively easy decision. 24 hours in, I cannot believe just how much I have enjoyed this phone. Of especial note is just how well it takes Pictures in low light settings.

My Home Theater Room is quite dark by design and I was just curious to see how it did compared to my Motorola Photon 4G. After taking pictures with both, I was staggered at just how well the 5 did whereas the Photon could not even muster an image.
Cheers,
JJ

Why does every one assume that a return means bye bye iphone. The 4S is still available and viable.

Frankly some of you are just being way to defensive of Apple. If you like the 5 great, but respect the fact that some don't (for very valid reasons).
 
Guess what, when you buy a new non-apple phone, you will have to buy new chargers that also wont charge your iPad. Excellent argument.

....Or he could go back to his 4/4S? He didn't even mention going to a non-Apple phone. Excellent argument.
 
Agree with poster

I am not really digging the iphone 5.

Battery life is horrible, Cell signal is not that great and sometimes get stuck on E when I live in a hspa+ and lte area. Also the new screen aspect ratio is weird and the screen is still too small, especially to read at a distance.
 
It's fast. In every way. Fast to load. Fast to surf. Fast to drain battery and fast to charge it too.
 
I got the white for me and my wife; so we did not have any damage to ours.
However, I am seriously considering returning both.

Reasons:
WIFI is worthless- See wifi thread, both of ours are affected. There is no fix; until an iOS update, but given threads at apple, and google search results, they have still not acknowledged the problem exists. 4S is fine btw, I gave that to my son.

LTE (in an area covered) fights with 4G signal, and switches back and forth forcing latency issues with mail, safari, and programs. I turned it off on both devices.

Wife complains pandora wont stream on company wifi (due again I suspect speed), and takes 7 minutes to send an iMessage. She's no techie, but boy did she want this phone. She has not been pleased, and asked me for her 4 back. I told her to give it until Monday.

It's too light to feel like iPhone quality. Personal preference I suppose.

Battery has been OK for me since disabling LTE, so no complaints there.

Sending emails (the swoosh) is now faked to have you believe the email went. Well guess what; check your outbox (if your SMTP settings were wrong), because I just found 2 emails from this am that did not go. But I got that SWOOSH. WTF there. This is iOS 6 of course, and not related to IP5.

Screen is nice, but the height gave me no wow factor. Landscape is better for web browsing however.

Cables cost me $60 so far, and I'm not done. Office, briefcase, wife's office, car, home iMac... etc. Still need adaptors (2) -more $.

Expensive proposition for what I am so far deeming a downgrade in experience over the 4S.

I love apple like the best of em; but Lion pissed me off, ML is OK but SL was the best OSX. I feel the product offerings seem to be lacking the magic they once had.

I just had them both unlocked yesterday, so I may have wasted another 16/ and change on these phones.

I am giving until Monday, and one genius apt. If it's not hardware (which I do not believe it to be) then hopefully we will hear a fix is coming for that issue.
If it is a hardware/chip/antenna/design or whatever issue... good luck with that. At least it will take away from the Maps BS.

I will probably go to a windows phone, but she will get her 4 or I will pick up a 4S for her.

I came to Apple long ago because I was tired of correcting corrupted DLL files, and troubleshooting printing/network/ machine issues in the windows world. Ironically, here I am with my iPhone 5 again being told to rewire my complete apple ecosystem in my house to get f'n wifi to work on my new Mac Daddy iPhone.

I'm done. been there- done that.
Full circle.
 
I want to but I can't

I've played around with the Galaxy 3. I just don't like the motion or the fluidity (lack of) when moving around. I dislike the home button. I really do love the size of it and of course, the maps.

I dislike Samsung because they aren't into service or support. If you bring something to them, they will try very very hard to look for a way not to except the device under warranty. Unfortunately, from what I have been reading, Apple is starting to do the same albeit still very slowly (for now). Eventually the playing field will be level and Apple may end up as slimy as Samsung especially when their sales of iPhone will decline significantly due to lack of innovation and quality or quality control.

----------

I got the white for me and my wife; so we did not have any damage to ours.
However, I am seriously considering returning both.

Reasons:
WIFI is worthless- See wifi thread, both of ours are affected. There is no fix; until an iOS update, but given threads at apple, and google search results, they have still not acknowledged the problem exists. 4S is fine btw, I gave that to my son.

LTE (in an area covered) fights with 4G signal, and switches back and forth forcing latency issues with mail, safari, and programs. I turned it off on both devices.

Wife complains pandora wont stream on company wifi (due again I suspect speed), and takes 7 minutes to send an iMessage. She's no techie, but boy did she want this phone. She has not been pleased, and asked me for her 4 back. I told her to give it until Monday.

It's too light to feel like iPhone quality. Personal preference I suppose.

Battery has been OK for me since disabling LTE, so no complaints there.

Sending emails (the swoosh) is now faked to have you believe the email went. Well guess what; check your outbox (if your SMTP settings were wrong), because I just found 2 emails from this am that did not go. But I got that SWOOSH. WTF there. This is iOS 6 of course, and not related to IP5.

Screen is nice, but the height gave me no wow factor. Landscape is better for web browsing however.

Cables cost me $60 so far, and I'm not done. Office, briefcase, wife's office, car, home iMac... etc. Still need adaptors (2) -more $.

Expensive proposition for what I am so far deeming a downgrade in experience over the 4S.

I love apple like the best of em; but Lion pissed me off, ML is OK but SL was the best OSX. I feel the product offerings seem to be lacking the magic they once had.

I just had them both unlocked yesterday, so I may have wasted another 16/ and change on these phones.

I am giving until Monday, and one genius apt. If it's not hardware (which I do not believe it to be) then hopefully we will hear a fix is coming for that issue.
If it is a hardware/chip/antenna/design or whatever issue... good luck with that. At least it will take away from the Maps BS.

I will probably go to a windows phone, but she will get her 4 or I will pick up a 4S for her.

I came to Apple long ago because I was tired of correcting corrupted DLL files, and troubleshooting printing/network/ machine issues in the windows world. Ironically, here I am with my iPhone 5 again being told to rewire my complete apple ecosystem in my house to get f'n wifi to work on my new Mac Daddy iPhone.

I'm done. been there- done that.
Full circle.

Dont forget the ambient light sensor issue: https://forums.macrumors.com/showthread.php?p=15898549#post15898549
 
I am in no way anti-Apple. All of the hardware in my home and business is Apple and I have had iPhones since the 3G, but having spent a week with my new 5, I've had enough. I am not going to enjoy typing this, and am extremely disappointed to be so unhappy with something Apple given the money I've invested in the company's products and the loyalty I have for the brand.

The final straw is noticing the the edge of the band is just starting to lose its colour, with tiniest amount of silver just starting to wear through......and before anyone says it, I really don't see why I should expect a £529GBP piece of hardware to start to look tatty with normal use within a week.
It has been used normally in the same way as all of my previous iPhone's and lives in my trouser or jacket pocket with whatever else is in there at the time. In one week my 5 looks worse than the just over 12 month old 4S it's replaced.

The lightning cable is a total pain. I have TomTom iPhone 4 cradle, a charger upstairs, one downstairs and one in my iMac plus a car charger......and one lightning cable that I keep having to take everywhere with me as the lightning adapters don't seem to be available anywhere in the UK yet, least of all Apple itself.

And when they are available I don't really want to invest money in a load of adapters that aren't compatible with the iPad2 that is also charged with the existing cables that I already have in different parts of the house.

I also don't want to have to remember to take another piece of plastic with me when I take regular trips with my iPad and iPhone.

The touch screen has been problematic from the getgo, often needing to be touched 4 or 5 times to get a reaction.

I don't like the way it feels in my hand. The 4/S feels lovely to hold and use in a way that the 5 just....doesn't. It feels too big, too light and frankly, quite cheap and tinny compared to the 4S.
The longer screen is great if you watch videos or play games, but for general usage I find it quite cumbersome.

I know this is terribly negative, but there are genuinely so many things I just don't like about it.
This is the first Apple product that I have fallen out with......The iPhone 4S was a huge leap in terms of quality and over all feel and looks over the 3G with its plastic back, but I really think the 5 is a retrograde step compared to the 4.

Whenever anything Apple has been launched before, there's always been something ultra special and innovative about it that has set it apart even from its own products let alone other brands. With the 5 there is nothing at all really!

So as of tomorrow my 5 is up for sale before it looks any worse, and I shall be very happy to go back to my lovely, chunky, quality feeling 4S....Just have to get Vodafone to give me a microsim again!

We'll see what comes out next year and perhaps try again.

You should have done your research FIRST!!
As for the money, It's only paper and you will make more.

Just dump it the river, Better yet, Send it to me and I'll fix it.
 
4s feels and looks like a more premium device and only fanboys will deny this fact.

Or people that just flat disagree with you but aren't "fanboys."

I am no where near a fanboy as I think Apple Computers are the most over priced pieces of dung on the market as far as computers go. For what they cost, they should do my work for me.

That being said, I don't feel like the brick that is the iPhone 4s feels any more premium. Sure, it feels a little more solid due to having a front AND back made of "please drop me so I can shatter" Glass. But to me, that doesn't make it more premium. That just makes it more heavy.

And for those complaining about battery life, man, I just don't get it.

I have had mine on from 7 AM till now. So, almost 16 hours of it being on. I have everything turned on and screen full brightness. I have 4 hours of usage.

.........and a battery sitting at 50%.

Which to me, is pretty darn good.
 
Based upon APPLE'S VP comments I would say you are dead wrong. This is how it is.

No, there's a difference between the aluminum being susceptible to scratching (which is normal and also affected the original iPhone) and defective anodizing coating which is hypersensitive to scratching.
 
The same thing was said about the iPhone 4s, 4, 3gs, 3g

The size
The fit and finish
The screen
The Wifi
The light sensor.
The home button
The speaker
The battery
The dock connector
Its too heavy, its too light.

SO with more than 5 million in end users hands.
AND SO Much forum dissatisfaction.
I guess the return lines wrap around the Apple stores 3 or 4 times. :confused:

I'm not saying people are imagining all this, however some of it is subjective.

My first sample came pre scratched and with a broken lightning port.
I chalk that up to factory letting marginal devices through to meet quota.

Second sample which was one of those dreaded repair units :rolleyes: FLAWLESS as it should be.

LTE works
WiFi works
Touch screen works
Battery life no worse than 4S and maybe better but will need a few weeks and different routines to know for sure.
Light sensor works, differently than 4S, but does its job.

Have been treating the metal, like metal, and metal scratches.
Just like glass on the 4s and treating glass like glass can crack.

Maybe 6.1 will make more people happy.

For the rest, if its not for you, its not for you.
Don't let a phone make your life miserable when there are so many alternate devices out there.
 
Not a chance I would go back to a 4s. My wife still has a 4s. I used it the yesterday for a minute. Wouldn't be able to do it knowing that I can have a 5
 
Wasn't the band on the iPhone 4(s) steel? Everyone who has been complaining about how the iPhone 5 scratches easier seems to forget that the material changed beyond making the back metal instead of glass.
 
Great post. I wish more people had this mentality enough so that Apple would actually care to do something about it but i'm afraid there are too many loyal/clueless Apple fans out there for this to ever happen...:(


heh heh, how do you know that Apple is not doing anything about the scuff gate problem. Given how many phone get returned because of scuffing, it is going to be the number one problem Apple is facing now. Those returned phones need to ship to a repair center, remove all the electronic from the shell, replace the shell and ship back to the store to be use as refurbished. All these steps cost a lot of Apple's money. My bet is that they are going over inventory now to make sure that no new phone shipped with the problem. And in parallel trying to figure out the root cause of the scuffing problem. Anodized Aluminum is much stronger than the problem that some of the users experience. Most of the scuffing problems seem to be around the antenna. So they need to figure out a way to harden the antenna.
 
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