Apple Accused of False Marketing and Fraud Over M1 MacBook Display Issues

wirefire said:
Ahh "debris" in between the display and the keyboard / main body area. The problem is there is always debris, there is debris in the air we breath, there is particulate everywhere. So what exactly constitutes an acceptable amount of debris. No one would accept a human hair in between the screen and the body cracking the display... That would be crazy and happen all too frequently. yet we all know that leaving a pencil in there and closing the display is pretty much assuring death for this display. The problem is that middle ground... If apple makes the tolerances for their display too small in the quest to be "THIN" then normal airborne debris can become a problem. The display is covered in glass too... something quite a few laptop makers do not do and prefer a matte finish. They all contribute... personally I am not a huge fan of the laminate display but I can't argue with the appearance. I am thinking of people that live near mining, coastlines and other areas where larger particles in the air are a distinct possibility. one grain of sand happens to work its way in there and CRACK. question is, is that really a manufacturing problem? or something totally different. I am sure that apple tests these products in clean environments.... which may taint their testing.
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I’ve seen laptops with food fragments, sand, small rocks, pens, etc. Some people are just not careful.
 
"Tim, we've got an issue with these new MacBook screens"

"What issue is that?"

"They're exhibiting lines on them for no apparent reason"

""That's not an issue, that's something to be settled in the courts later"

"So should we go ahead and have 10 million of them produced?"

"Hell yeah"
 
if Apple activated the support for Apple Pencil on the macbook air and pro the lines would come in useful for writing on 🤣
 
now i see it said:
"Tim, we've got an issue with these new MacBook screens"

"What issue is that?"

"They're exhibiting lines on them for no apparent reason"

""That's not an issue, that's something to be settled in the courts later"

"So should we go ahead and have 10 million of them produced?"

"Hell yeah"
Click to expand...
Probably didn’t happen just like that.
 
Freeangel1 said:
I'm sticking with my Intel Macs.

I'm real excited about Windows 11. I think this is gonna be a game changer for Microsoft.

Loosing the ability to run bootcamp or virtualization of Windows keeps me out of owning an APPLE silicon Mac.

So The M1 may be a little faster or even with a Core i9. No big deal to me.

My machines are repairable and upgradable.
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I looked into Win11, but couldn't work out what the excitement was about, can you fill me in with what I'm missing?
 
Amazing Iceman said:
I've never had a PC that would last me more than 3 years. I got 10 years out of my first MacBook Pro, I have a MacBook 2016 still working great, and my iMac is from 2013, and while it still runs great, I may replace it with a new one to be able to run Monterey and be able to run the latest version of Xcode on it.
I may keep using it as a second monitor/server.
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I've actually had similar longevity from both Macs and PCs over the years. The thing w PCs is they aren't just one brand, some are good, some are crap.
 
sideshowuniqueuser said:
You sound skeptical, but lawsuits like this against Apple have usually resulted in the desired fix, if not actual compensation too. Just the press from it is enough to make Apple twitchy.
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Never know how these things are going to turn out. Look at the epic vs Apple trial.
 
It’s always something with the MacBooks. First was the butterfly keyboard, now it’s the m1 screen. What a thing. there were issues on older models as well such as flex gate. Hopefully there’s a peaceful resolution to these issues.
 
sideshowuniqueuser said:
I've actually had similar longevity from both Macs and PCs over the years. The thing w PCs is they aren't just one brand, some are good, some are crap.
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I didn’t mean to say that the PC would break, just that PCs would become too slow for what I need to use them.
I just gave them away to people who need them.
 
Why aren't they suing for flexgate? That's an obvious one, Apple cost cutting with a cable that is too short, and they only do repair program for just one model despite the design defect applies to more.

But I do feel that Apple now consider their support and services for repairs to be profit generator instead of supporting customers. Thus the lax in designs and engineering, just seemingly to allow enough expensive repairs to generate revenue from the support department.

I remember when Jobs announced MagSafe, that the goal was so Apple didn't have to repair so many customers' Macbooks that are damaged due to the charging cable being snagged. Now, it's like let's ignore design flaws or use cables that are too short so many people would need repairs after their warranty expired. :( Such a different tone of Apple being reflected.
 
sideshowuniqueuser said:
I've actually had similar longevity from both Macs and PCs over the years. The thing w PCs is they aren't just one brand, some are good, some are crap.
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In reality, they're all (including Apple's) are made in the same factory, Quanta. So it boils down to the original engineering and design, and design flaws seem to be passable nowadays.
 
PlayUltimate said:
The only way the lawyers make money is when it is class-action. If the individual really wanted to pursue remediation they could go to small claims court. But . . . .
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That might be an interesting scenario. Take Apple to small claims court. Would they send an attorney for a case that is only worth a few hundred dollars just to avoid some precedent being set.
 
ikir said:
Just use PCs for one month and you will kneel before Apple. I’m an IT and works with hundreds of PCs.. they are totally crap, realibility is a joke other than quality and screen specs. MacBooks have the best screen I’ve ever used and I also work in Apple support as freelance: no issue with M1, everybody is so happy with these machines that is incredible.
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There is always that guy in the forums about try using something else, welp my friend.... You are that guy!
 
Freeangel1 said:
I'm sticking with my Intel Macs.

I'm real excited about Windows 11. I think this is gonna be a game changer for Microsoft.

Loosing the ability to run bootcamp or virtualization of Windows keeps me out of owning an APPLE silicon Mac.

So The M1 may be a little faster or even with a Core i9. No big deal to me.

My machines are repairable and upgradable.
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I have an M1 MacBook Pro and using parallels I am running windows 11. I had to use a universal binary with an ARM build of windows. You can't use iso's on the M1.
 
What design defect? Isn’t there literally no difference in design between the M1 MBP/MBA and their previous gen Intel counterparts? Surely it would affect those models, too.

Is this perhaps the same people who put plastic webcam covers and keyboard covers on their MacBooks?

Still, as an M1 owner… *touches wood*
 
Freeangel1 said:
I'm sticking with my Intel Macs.

I'm real excited about Windows 11. I think this is gonna be a game changer for Microsoft.

Loosing the ability to run bootcamp or virtualization of Windows keeps me out of owning an APPLE silicon Mac.

So The M1 may be a little faster or even with a Core i9. No big deal to me.

My machines are repairable and upgradable.
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Lol what? Which part of your Intel “Mac” is upgradable? Unless you’re talking about a computer from over 6 years ago, or the Mac Pro, you sir are incorrect.
 
topgunn said:
We're not a huge org but we have deployed 56 M1 laptops between the MacBook Air and MacBook Pro which I admit it not a large sample size by any means. I have had to send three off to be repaired for cracked displays. In each case, the user had no idea how it happened. Typically, I don't believe them but it is an unusually high number of repairs, historically. There may be something here but I wouldn't plan on anything coming from it.
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Tech support 101: the customer lies.

Louis Rathman did a video about this one. He said he’s had claims of cracked MacBook screens since 2008. He said anytime he’s defended Apple, he has to eat crow afterwards.

We’ll see what happens here, but the MacBook Air and Pro 13” have retained the same body stylings as their Intel counterparts… where are the cracked screens in relation to those previous Gen models and why M1 Macs only?

 
mrchinchilla said:
What design defect? Isn’t there literally no difference in design between the M1 MBP/MBA and their previous gen Intel counterparts? Surely it would affect those models, too.
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Just like the Bluetooth and HDMI issues in the M1 Mac mini. They claimed it was an M1 only issue, but as someone who has an late 2018 Core i7 model, those exact issues have happened to me as well.

Aside from the chip set, those two Mac minis are using the same components for Bluetooth and HDMI. A tear down and Reddit post revealed the late 2018 Intel Mac mini had the same two components as the M1.
 
jz0309 said:
no issue with my M1 MBA, and honestly I don't recall hearing about this being an (widespread) issue here in the forums, but ...
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Oh thank god, the first thing I thought when I read the headline was "My GOD, please tell me that this doesn't effect jz0309, oh sweet mother of mercy please say his unit is fine!"

And just like that, you relieved all of my fears.

I am going to sleep like a baby tonight.
 
davidako said:
Yes but outside America customers are protected by laws that ensure products must be suitable for their purpose so there’s no need to organise legal action over defects.
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We have feelings you know 😥 The IQ of the average American is 98, and there are 3 times as many people with IQs under 90 than with IQs above 120. Democracy is idiot-rule, and easily corruptable, plus it gives the illusion of consent which is why the elites love it. While there are many of us who exist that would change things, we're so outvoted that we may as well stay home and punish the primate than vote for Walking Turd#1 or Walking Turd #2.
 
Curious to see root cause analysis. M1 runs cooler than Intel so glass cracking from thermal cycling is less likely than, for example, softer aluminum causing cracking from flexion. Anyhow, need more data collection such as point of damage to see if there's a trend, ambient temperature, if there was thermal cycling such as brought from outdoors to indoors or vice versa, etc.

Knock on wood but mine hasn't spontaneously cracked but it's had very low usage, has never left home and I baby it so, for example, when opening/closing the screen I hold it near the hinge where it's strongest and not at the top.

Found an active thread. Will skim through it when I have free time to see if there's a trend.

https://discussions.apple.com/thread/252794122
 
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