Apple Continuing to Deal with iCloud Startup Issues

[dannys1]

All of my iCal events have been duplicated, I deleted the duplicated ones and then iCloud deleted the originals! I've now got to re-key them all...

This just feels like Mobile Me part 2 - no mail al day, calendars broken... perhaps it's my own fault for being an early adopter but did nobody test this? I know you can't really test for the extraordinary server loads experienced but duplicate iCal events? How did that not appear in testing.

Okay, rant over, feel free to down-vote me.

That was your fault. You deleted the wrong thing. If you looked at the calendars section you'll have seen the MobileMe calendars were still there with the iCloud - hence the duplication. All you needed to do was go into the accounts setting of iCal and remove the MobileMe account...

But you decided to delete all the iCloud calendars instead...DOH.

 

[Les Kern]

No Mail, worked last night not now.
Says my ID or password is wrong. Reset iPad, reset password. iCloud mail will not load on browser either.
I need my mail soon please?

 

[greytmom]

Everything fine here...

While I don't really use my me.com email address, I tested it just a moment ago, and I was able to sign into the cloud, email myself to and from a device, and all worked fine.

The only problem I've had since updating is that while my devices sync my calendar beautifully, none of the details show up in my calendar on the cloud, or on my MBP. I think I may have a funky setting on my MBP, so I'm going to play with it some more when I get home.

 

[chipfiev]

OK...so I'm getting push (quickly I might add) on my iPhone but I cannot login via Mail on my Mac nor can I view Mail on iCloud.com.

Mail gives me this message:

iCloud errors:

Getting there...but there's still some work to do I guess.
Anyone else seeing this sort of inconsistent behavior?

 

[Les Kern]

Why do you think that the system wouldn't be overloaded when millions of people are all trying to do the same thing at the same time over the internet? Those with half a clue won't switch over for at least a week.

Sorry, but when you announce a new service will be available on a date, it needs to WORK on that DATE. And for you to sit here and say we are stupid for trying is an insult.

 

[vitzr]

It should just work

Apple's famous saying "It just works" is coming back to bite them in the ass.

They are having a harder and harder time making this come true.

If they are not careful, the competition will show the world that Apple is not the only tech company on the planet with devices that work.

I know from first hand experience.

My new ThinkPad "just works" like my new MBP. It is configured the same and cost $1200 less

My new Samsung SGS II "just works" just like my iPhone 4, in fact it works much better as a phone... ooops... Apple better be careful.

I love COMPETITION... it's just the kick in the ass that Apple Needs!

What I REALLY want is an iPhone with a 4.3", true widescreen 16:9 ratio for movies, YouTube and the like.

Come On Apple I KNOW you can do it if you just swallow your pride, admit you can't INVENT everything and build a better iPhone.

THAT I KNOW is possible. Apple is my favorite company, that just needs to catch up. Simple really.

 

[JHankwitz]

This is bad. Very bad.

No iCloud email and mobile me email is gone. I have no email anywhere. No device email either. This is bad. Very bad.

It's pretty sad when losing access to email is considered "very bad". Tens of thousands of people dying in US hospitals each month because of infections and wrong prescriptions is "very bad". Loosing your email for a few days is nothing.

 

[iEvolution]

Amazing a multi-billion dollar company doesn't have the servers to keep up with demand.

 

[Amazing Iceman]

They forgot to register some SMTP servers in the DNS!!!! My client is trying to connect to p06-smtp.mail.me.com but a nslookup reveals that there is no such server on the Net... only p01, p02, p3 an p04 ....

I found that creating a second SMTP server to one of those 4 servers is a possible workaround.

-----------------------------------------------

It's strange that those IP address don't have Reverse-IP info. If I'm not wrong, previous Reverse-IP pointed to Akamai's network, but now it's blank.
I wonder if they had the 'brilliant' idea of switching servers from Akamai to their own Datacenter today.
Either way, it should get better over time.

 

[iEvolution]

It's pretty sad when losing access to email is considered "very bad". Tens of thousands of people dying in US hospitals each month because of infections and wrong prescriptions is "very bad". Loosing your email for a few days is nothing.

As if he is making a comparison to human life...

 

[Baumi]

Personally, I think these kind of issues are the main reason Apple is restricting Siri to 4S devices only. That way, the servers won't get hammered with requests from everyone from the start and they should have ample time to scale the infrastructure as the number of Siri-capable devices in the wild increases.

If every iPhone 4 and iPad 2 user out there had tried Siri on release day, we'd be reading articles about how slow, unreliable and buggy it is. This way, Apple has les stress, the press is happy and the 4S has something obvious to differentiate itself from the iPhone 4.

 

[JHankwitz]

Heere it is that Android system is winning in an area that it did not even enter. Maybe Apple needs to look to see what Android is doing correctly & what Apple is doing wrong. I know that my Android phone does a better job of syncing to my Mac than does all of my iToys.

It's simply called 'system overload'. Millions of people trying to do the same thing at the same time through a limited pipeline. There are not millions of Android users trying to upgrade their systems all at the same time, so their pipeline isn't full like Apples. I don't care how many servers Apple has in NC, only a limited amount of data can move through the wires entering the server farm.

 

[ed724]

I can't log in to iCloud mail on any device - Mac, iPhone, or even the website. My computer and iPhone keep saying my password is incorrect. It all worked last night and earlier this morning.

C'mon Apple. You'd think they'd anticipate the massive load this would all cause. You'd think that massive NC data center would be able to help.

I would bet that the choke points are outside of the NC data center, not under control of Apple.

 

[kolax]

Rumour has it that there's a mail strike on.

 

[ed724]

Amazing a multi-billion dollar company doesn't have the servers to keep up with demand.

Thats a stretch. You have no freaking idea whats going on.

 

[Madonepro]

Have a laugh at this


http://www.apple.com/support/icloud/systemstatus/


This is where customer support sent me, after waiting 4 hours to online chat

 

[whooleytoo]

I've been discussing this upcoming rollout at work with a colleague for a week or so and basically concluded it was a train wreck waiting to happen. It's been as buggy as hell - iOS5 and iCloud - in dev and I saw no sign that Apple were going to be able to cope with millions of people hitting their servers all at the same time when the masses came onboard. My non-dev colleague assured me that because Apple has a lot riding on this mega software release - to entice people to upgrade - and have had plenty of time to crush the bugs, so it would be an OK rollout in as far as these things ever can be. Didn't happen. Who is responsible for managing this mess?

I have everything up and running but I'm getting rather bored with the incessant password error messages in mail and the fact that when i get an email to my me.com account I get it three times - one to the icloud account, and one to a duplicate mobileme account in my accounts list. I guess I could try deleting the rogue mobileme account so at least I only get two identical messages instead of three, but I'm a bit scared to do that. On the iPad I don't have this problem - mobileme emails just go into the iCloud account.

Fingers crossed these are just launch teething problems combined with load balancing issues and nothing more serious.

Bad news for Apple, isn't it..

If the only problems were the installations of iOS, that wouldn't be the end of the world. Heavy demand initially, eventually the backlog gets sorted and everyone can use their iOS devices happily for another year/18 months.

But now Apple is pushing iCloud, so proving Apple's servers (and, indeed, the internet!) have the requisite performance and reliability over a long period of time. The problems of the last day might make you baulk at considering any large-scale cloud solution.

 

[iEvolution]

Thats a stretch. You have no freaking idea whats going on.

And you do? I know that christmas time a few years ago the iTunes store was so slow because their servers were unable to keep up with the demand.

It is seriously ridiculous that they can't keep up with demand, Amazon doesn't seem to have any problems.

 

[ethana]

Oh Apple... not again

 

[iEvolution]

Thats a stretch. You have no freaking idea whats going on.

And you do? I know that christmas time a few years ago the iTunes store was so slow because their servers were unable to keep up with the demand.

It is seriously ridiculous that they can't keep up with demand, Amazon doesn't seem to have any problems.

iOS 5 downloads were overloading the servers too.

 

[clerkdante]

Man, I feel kind of bad for people. I got home last night, started my desktop and iTunes downloads, had a little dinner, came back to my desk and all my software was update.

I then began what I thought would be an incredibly daunting process of setting up iCloud while having an AppleID that is separate from my MobleMe logon.

This ended up being quite beneficial for me I think. Backed up everything from my old MobileMe account, linked iCloud to my existing AppleID, used the old MobileMe third party email trick on desktop and iPhone (only difference seems to be the inability to send mail "from" that address from the iCloud website), migrated my backups into the new iCloud account and everything has been functioning flawlessly since.

Only took about an hour total.

 

[moseleyite]

That was your fault. You deleted the wrong thing. If you looked at the calendars section you'll have seen the MobileMe calendars were still there with the iCloud - hence the duplication. All you needed to do was go into the accounts setting of iCal and remove the MobileMe account...

I didn't delete any calendars - I simply deleted some entries from one calendar and BOTH entries vanished: the MobileMe and the iCloud versions. Should that happen? Really, I'm not stupid (honest ) but that doesn't sound right. Surely they are separate calendars? or are the "old" and "new" versions kept in sync?

Is there anywhere else that I should delete MobileMe versions of things? I've looked at Address Book and my contacts are not duplicated and I'm not sure why. Surely if I have both MobileMe and iCLoud versions of my appointments (and thanks, by the way, for pointing me in the right direction) I should have two versions of my contacts. Anything else is inconsistent - or at least it seems that way to me.

Peace

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edit for update.

okay, thanks, that worked - you don't actually have to delete the account as there is a 'account active' tick box so I can turn it back on if I need it.

 

[permol]

Can't log on to iCloud

Tried to login (from www.icloud.com or the Windows control board) - tells me to use my MobileMe-account (unused for years) - doesn't work - and blocks me from creating an iCloud account.
Waited for a chat (took hours) - and the chat tells me that iCloud doesn't work with Windows.. i.e it doesent work with iTunes for Windows (10.5.2)!!
Just tried to login again - same (negative result) - seems to be a good moment to leave the Apple "stuff" behind

 

[pfg504]

iCloud Mail issues

I am been receiving on MAC OS X a repeated prompt for password. It has been going on now for about 3 hours.

The good part is that iPhone (iOS 5) is still working...

http://www.icloud.com mail is also failing to connect...

These all appear to be capacity issues... this only started happening once the West Coast woke up... OK - maybe not woke up, but at least got to their MAC.

 

[gusnyc]

It is seriously ridiculous that they can't keep up with demand, Amazon doesn't seem to have any problems.

Yes, they do have problems occasionally. Remember when they launched Lady Gaga's album at $.99? Their servers crashed. They had a lot of problems, just for one album.

Check your facts.