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bmac4

macrumors 601
Feb 14, 2013
4,853
1,856
Atlanta Ga
Except people have swapped out their water-damaged AWs under the standard warranty if they fail to perform within the scope of the IPX7 water resistance rating (due to a manufacturing defect).

They're saying his AW is modified. Water damage doesn't really "modify" the AW (except of course to croak it). It'll be interesting to see how exactly it's "modified" when he gets it back.
I thought that was just one of the list of things that it could could been said to be out of warranty. Water damage being the other. Plus using the watch in the shower was not recommended by Apple right?
 
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adamjackson

macrumors 68020
Original poster
Jul 9, 2008
2,334
4,730
It'll be interesting to see how exactly it's "modified" when he gets it back.

Maybe my watch comes back looking like this:

Samsung-Not-7-explosion.jpg
 

DJTJ

macrumors regular
May 3, 2005
169
19
I truthfully hope it's that simple yet the tech I spoke two, a level II support specialist said depot's decision is final and I have zero recourse. the device is modified and therefore not eligible for AppleCare.

However, it's not modified at all. That's why this is all so confusing. Besides, visiting an Apple Store might help show the employee the watch but they'd send it in anyway and it would suffer a similar fate due to the existing case notes showing "out of warranty"


hopefully you get your watch back in ok shape, then you can maybe go to an apple store to plead your case. And I hope it works out for you.
 
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JayLenochiniMac

macrumors G5
Nov 7, 2007
12,819
2,389
New Sanfrakota
I thought that was just one of the list of things that it could could been said to be out of warranty. Water damage being the other. Plus using the watch in the shower was not recommended by Apple right?

Negative on water damage (see below). Yes, Apple does recommend that the AW not be submerged, but that doesn't change the fact that people have swapped out their water-damaged AWs under warranty (because it's IPX7 rated).

Out-of-Warranty-Apple-Watch-800x574.png
Ineligible-Warranty-Apple-Watch-800x184.png
 
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JayLenochiniMac

macrumors G5
Nov 7, 2007
12,819
2,389
New Sanfrakota
So I don't see water damage on either list. I thought water damage of any apple product would get OFW?

On iDevices that don't carry any water resistance rating, yes. The AW is rated water resistant to a depth of 1 meter for 30 minutes.

But that's besides the point as they're saying the OP's AW is "modified," which has nothing to do with water damage.
 

bmac4

macrumors 601
Feb 14, 2013
4,853
1,856
Atlanta Ga
On iDevices that don't carry any water resistance rating, yes. The AW is rated water resistant to a depth of 1 meter for 30 minutes.

But that's besides the point as they're saying the OP's AW is "modified," which has nothing to do with water damage.
I get all that, but look at the picture the OP posted in his first post:
4a6f447822d657295a87998fbb970c57.jpg

It says misuse or modified. That is why I am wondering about the water damage. If they thought it was water damage from misuse then they could say it was OWD.
 
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JayLenochiniMac

macrumors G5
Nov 7, 2007
12,819
2,389
New Sanfrakota
I get all that, but look at the picture the OP posted in his first post:
4a6f447822d657295a87998fbb970c57.jpg

It says misuse or modified. That is why I am wondering about the water damage. If they thought it was water damage from misuse then they could say it was OWD.

Yet water damage isn't on the list for eligible for Out-Of-Warranty services (or ineligible for services) for the AW?
 

adamjackson

macrumors 68020
Original poster
Jul 9, 2008
2,334
4,730
they could say it was OWD.

OWD = out of warranty damage, right? But wouldn't that mean that I could just send it back in and pay $69? The tech I spoke to said this is a serious serious and rare note given and that sending it back in would not be an option. and that there was nothing he could do and then he went on about modified but never ever mentioned water damage at all.
 

bmac4

macrumors 601
Feb 14, 2013
4,853
1,856
Atlanta Ga
Yet water damage isn't on the list for eligible for Out-Of-Warranty services (or ineligible for services) for the AW?
They are not. I am not sure what you are trying to say. If water damage is not on either list, then it should have been an accidental damage replace under AC+. In sending it in for a repair under warranty, it got rejected. Sorry I don't mean to argue or try to prove a point. It just seems like the water damage could be the only thing that is wrong with the watch.
 

bmac4

macrumors 601
Feb 14, 2013
4,853
1,856
Atlanta Ga
OWD = out of warranty damage, right? But wouldn't that mean that I could just send it back in and pay $69? The tech I spoke to said this is a serious serious and rare note given and that sending it back in would not be an option. and that there was nothing he could do and then he went on about modified but never ever mentioned water damage at all.
Yeah out of warranty damage.
 

bmac4

macrumors 601
Feb 14, 2013
4,853
1,856
Atlanta Ga
oh, who and why would do that...
Same reason people open up iPhones. Get a screen replaced for cheaper, change the battery for cheaper, or as posted before Gold plating it. I am not saying the OP did even of that because I don't believe he did. Those are just reasons people might. Not smart to try for sure.
 

oftheheavens

macrumors 68000
Jul 9, 2008
1,988
498
cherry point
Same reason people open up iPhones. Get a screen replaced for cheaper, change the battery for cheaper, or as posted before Gold plating it. I am not saying the OP did even of that because I don't believe he did. Those are just reasons people might. Not smart to try for sure.
oh ok cool thanks for breaking it down for me.
 

lordofthereef

macrumors G5
Nov 29, 2011
13,161
3,720
Boston, MA
Unfortunately, both iPhones and watches now need to be mailed in for repair. I blame it on all the people who abused the system (imaginary screen blemishes, fishing for a TSMC chip, microscope defects in the aluminum case, ...). I was shocked when I learned both phones/watches are mail in repairs now.
Does this include the screen repairs they started doing in store in iPhone? No more?
 

caligurl

macrumors 68040
Jun 8, 2009
3,647
1,532
socal
I thought that was just one of the list of things that it could could been said to be out of warranty. Water damage being the other. Plus using the watch in the shower was not recommended by Apple right?

Tim Cook wears his apple watch in the shower.....
 
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Thai

Suspended
Feb 2, 2016
1,459
883
Colorado
For Apple to reject him and even withdraw AC+, this guy (OP) tried to fix it himself or was curious about the internals. He screwed with AW physically...and i don't mean water damage from showering. I am sure Apple has ways to look for tampering. OP did tampering and Apple rejected him.

We all know that Apple takes care of its customers for the most part...for Apple to do this, there is clear evidence of tampering. IF OP takes legal actions, i am sure that he will lose quickly because the tech will show documents showing that he tampered with the watch against warranty policy.
 

adamjackson

macrumors 68020
Original poster
Jul 9, 2008
2,334
4,730
I did not tamper with the Apple Watch in any way read the first post. I didn't even use a non apple charger or band. No paint, stickers, aftermarket parts, no opening it or self service. Not even a scratch.

I've repeated this many times.
 

JayLenochiniMac

macrumors G5
Nov 7, 2007
12,819
2,389
New Sanfrakota
For Apple to reject him and even withdraw AC+, this guy (OP) tried to fix it himself or was curious about the internals. He screwed with AW physically...and i don't mean water damage from showering. I am sure Apple has ways to look for tampering. OP did tampering and Apple rejected him.

We all know that Apple takes care of its customers for the most part...for Apple to do this, there is clear evidence of tampering. IF OP takes legal actions, i am sure that he will lose quickly because the tech will show documents showing that he tampered with the watch against warranty policy.

Not saying that can't happen, but we've also gotten some horror stories through no fault of the customer (due to a mix-up on Apple's part). We'll see if Apple eventually clears it up for him. Until then, I'm giving the OP the benefit of the doubt.
 

puckhead193

macrumors G3
May 25, 2004
9,570
852
NY
I did not tamper with the Apple Watch in any way read the first post. I didn't even use a non apple charger or band. No paint, stickers, aftermarket parts, no opening it or self service. Not even a scratch.

I've repeated this many times.
i think apple just wants you to buy a new version 2 watch. :p It's really bizarre that they can't even tell you why. Someone didn't check a box off on the computer or something...
 
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lordofthereef

macrumors G5
Nov 29, 2011
13,161
3,720
Boston, MA
For Apple to reject him and even withdraw AC+, this guy (OP) tried to fix it himself or was curious about the internals. He screwed with AW physically...and i don't mean water damage from showering. I am sure Apple has ways to look for tampering. OP did tampering and Apple rejected him.

We all know that Apple takes care of its customers for the most part...for Apple to do this, there is clear evidence of tampering. IF OP takes legal actions, i am sure that he will lose quickly because the tech will show documents showing that he tampered with the watch against warranty policy.
Apple absolutely has a history of false claims. It was the 3GS that I most readily recall moisture sensors tripping for no legitimate reason. Apple considered these products water damaged and years later were forced to backpedal on their stance.

OP could be lying, of course, but with his thread history I'd be surprised. Not much incentive IMO.
 
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