Idiots helping idiots.
To clarify the title of this post, in reality, neither customers nor workers are idiots (usually). You just leave with the irksome feeling that they are after watching this commercial.
I watched the one about the man waking up the Genius because his wife is in labor. I couldn't watch any more.
The commercial's mood is the same as the uncomfortable tension sitcoms are based around. The tension specifically here is based on urgency between a character inexplicably daft and demanding (the man) and a character inexplicably living his life outside his job as a crusader for Apple and supplicant to its customers (the Genius). The point is that a Genius is so helpful he is to be called upon at any hour of the night for life's most important moments. Therein lies the humor. But like waking up a stranger at 2 AM, asking us to find this funny is too large of a favor to ask.
It would have been better if the second character had been a Geek Squad agent because this would have been a perfect commercial for Best Buy. It wouldn't have been funny, either, but it would have been fitting for their corporate image.
But maybe not: Best Buy is running commercials more in the vein of the original Think Different ads showing inventors and how they use technology.
Finally, I'd like to go to a dark place with a quotation from Wikipedia on the use of euphemisms in the work-place:
"The terms "employee" or "worker" have often been replaced by "associate". This plays up the allegedly voluntary nature of the interaction, while playing down the subordinate status of the wage laborer, as well as the worker-boss class distinction emphasized by labor movements. Billboards, as well as TV, Internet and newspaper advertisements, consistently show low-wage workers with smiles on their faces, appearing happy."
Apple has replaced the word worker with Genius, and Apple's workers are ready to deliver your children at 2 AM. The euphemistic language and ad makes it seem that Apple's workers are a part of a movement rather than employees of a company. Apple is the last organization in the world that needs a movement. I've seen the same thing at Wal-Mart in the way workers are portrayed. They tell us they're part of a family.
Apple is not a movement or family, and it's unfair to tell the public what people who happen to work at Apple think of the company. In a way, it's the opposite of unionizing. Rather than workers gathering together to make their opinions known, companies now script to the public what workers are supposedly thinking, and it's not just externally. Within companies, workers are made to feel that no matter their position, their job determines the success or failure of the company and that they need to sacrifice for the sake of the movement. I worked for one of Apple's vendors, Kelly, and they frequently ask for volunteers to work unpaid supporting Apple's operations. So many people are willing to appear like good company men because it's the only way to keep a job or move up.
It's kind of sick.