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Apple Launches iSight Camera Replacement Program for iPhone 6 Plus
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You are totally right, fact is just that i had the 5 and got battery and power button problems, and all my friends did aswel. I now have the 6 and got 3 screens and they all had a moven from cam, so do my friends 6's. I am just saying that every 2 years there is this one big problem..
It stopped for a year with the iPhone 5s. We should count our blessings.
It's the issue where the front camera starts to move. Not entirely sure what else there is to tell you, except that it mostly seems to affect the Space Grey iPhone 6.
It seems that these iPhones either have a problem with the camera, or they don't. And the way this photo looks, if your iPhone has the problem, you will know it. So if you don't see a problem, there is nothing to repair, and Apple won't replace or try to repair a perfectly fine camera.
I don't think that's the case. When your phone was built, some got a camera that didn't work. It didn't break, it never worked in the first place. If your camera is working now, then you don't have one of the bad cameras.
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You are comparing two totally different things. You are comparing reports on the internet, where a small percentage of defects result in a huge number of defect reports on the internet, with your one single phone. 99% of iPhone users are in the same situation, having never had a problem. I have an iPhone 3GS that I use daily as an iPod, and there are no plastic cracks anywhere, including by the volume keys. I own an iPhone 4 with the home button working perfectly.
Typing "nexus 5 not working" finds this page: http://www.digitaltrends.com/mobile/nexus-5-problems/ with the headline "16 of the most annoying issues with the Nexus 5". So apparently there are more than 16 very annoying issues with that phone. Consider yourself lucky.
Google for "Samsung phone major problems", and look at the RAM mismanagement problem, the SIM card not detected problem, and a multitude of other problems.
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No, the Apple page doesn't say that your phone is affected. It says that your phone _may_ be affected. Assume that Apple received a shipment of two million cameras, and there was one container with 100,000 cameras that are all broken. The other 1.9 million are fine. And Apple knows which 2 million phones contain these 2 million cameras, but they don't know exactly which phones have one of the 100,000 broken ones. So the website would tell you that your phone is among the two million that _may_ have a broken camera. But most likely your's doesn't have a broken camera, and since it seems the defect is so bad that you can't not notice it, your phone seems fine.
There is no "recalled batch". There are defective cameras, and Apple has identified a range of phones that might contain one of those defective cameras. Not all phones in that range do. Actually, most don't. You have no right to have a perfectly working camera repaired, or a phone with a perfectly working camera replaced.
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I see that this conversation is spiralling downhill...
-It doesn't have any dead pixels or scratches
"Who's to say I would drop it getting it out of the box?"
-You don't drop it getting it out of the box
"What if I get by a bus walking out of the Apple Store? I wouldn't have been there had I not had this problem with the phone."
-No bus hits you
"Who's to say that, while admiring my new, unscratched, perfect screen, new-properly focusing camera iPhone 6+, that I bump into someone who is upset, and while calling his friend, misdials the number, gets a hold of a nuclear launch site, mistakenly gives the launch codes, and starts WW III, and ends all life on the planet?"
That last scenario is entirely possible, but the odds are slightly higher than winning every single lottery in the US on the same week.
As our friend that I replied to above insisted, there is a possibility of damage when repairing phones, so if my camera worked perfectly, I'd let it be.
I am complaining about nothing on the 5 battery. Two weeks before the 6 launched, I got a new battery for my 5, and it gave it two more years of life as an iPod for the kids.
Think about this...
Apple has such a good QMS (Quality Management System) that they can ascertain whether a component in your iPhone has a part from a defective batch or a suspect batch of parts that, by you entering in your serial number, you both can determine if your device is eligible for repair. Then, they can replace that defective part in an hour.
Again, that's pretty amazing.
I'm just back from collecting my MacBook from repair at the St David's Apple Store in the UK (Wales). There was a pretty large queue there, which I had to join. The majority of people that I could see were holding 6+ phones, which makes me assume they were there for this problem.
After I'd talked to the very helpful Apple Genius about my MacBook repair I asked if I could get her opinion on something, she said 'Of course,' so I showed her a photo I'd taken earlier that day with my 6+. I zoomed right into it and showed her the smeary/watercolour effect we've mentioned. I asked if this was the problem that Apple were talking about with the 6+ iSight camera, as their description of the problem seemed somewhat vague. She didn't hesitate and replied with a firm 'Yes.'
Ah, sorry!
Because I hadn't made an appointment, the store was heavingly busy and because I need my phone for work, I didn't try to get it replaced/fixed in store.I planned to try an ESR that others have mentioned (where they send you a replacement phone and you have to return the original within 10 days) and I've just completed that process using chat via their support. I should get the replacement in 1-2 business days.
Same here... at first I thought it was dust encroaching onto the lens but the situation worsened and the "crescent" got bigger. However, I haven't experienced any negative side effects from this yet. I've seen no discernible difference when taking photos or videos using the front-facing camera.
Has anyone tried getting their phone repaired for this issue? Would be interested in your experiences...
There's quite a large thread on it over on the iPhone forum. I think Apple are replacing them, though the issue hasn't been fixed and it often reappears.
I hear that and think, "Great job! New battery!"I went to Apple store and got brand new iPhone 6 Plus. It took 40 minutes all together to check the serial number and erase old and activate new one. I'm glad I've done it despite all hiccups to restore all of my data to the new phone.
That's exactly what they told me at the Apple Store. Nevertheless my iPhone had a different problem with the camera (blur spot in the camera) and they replaced the whole camera unit yesterday without any costs under the same program.
My 4S keeps plugging along just fine. It may not have the camera quality of the 6 series, but I haven't had any issues except a battery that gave out on the last month of my apple care. Best $99 I ever spent.
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Wow, all this time I've lived with that smeary watercolor effect and it was a fixable problem and not an overzealous algorithm? Thanks for letting me/us know! My photos aren't blurry exactly, but if you zoom in even a little the faces look like they were painted with a brush, not an actual photo. It does subtract details from faces. Which is why I make sure to take some photos of the kids and pets with the good Nikon DSLR so not all of our memories will be blurs.
The thing is, I'm still not convinced this is the same problem Apple is servicing, because my iPhone 5s has the same problem, and that phone of course does not have OIS. My husband's iPhone 5s did not have the water colors problem to the same degree mine did--again an inexplicable variance between two identically specced devices.
But I do think it's a problem. Just not with OIS. It's something else. But hey, if some of the geniuses are willing to replace the camera based on just this alone, it might be worth taking it in. I do think the geniuses at my local store are going to be less generous though. They are tougher "gatekeepers" here.