Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple Launches iSight Camera Replacement Program for iPhone 6 Plus
- Thread starter MacRumors
- Start date
- Sort by reaction score
Wow so it only took them almost a year to decide to fix a well known and well documented problem...pathetic
From my understanding, it's actually the gasket around the FaceTime camera; not a moving camera per se.
That's misleading, the timber will likely warp over time from the temperature and moisture fluctuations in the pocket. If its dry enough it may even crack
They also could've just ignored it. You should appreciate the fact that Apple admitted to the issue and is handling it. Other companies just come out with a new product to "fix" the problem.
Waiting for the insult of me being an apologist......because according to many on this forum, if we all aren't joining each other in misery hating on Apple for what they do right and wrong then we're an apologist....
It probably is your shaky hands if its 1 in 20, especially if those shots are not in good light. When it occurs usually most of the shots are blurry.
Last edited:
Man; seriously! Funny that this needs to be explained again and again and again.
Say, there is a batch they find through sampling/fixes in store that 1 in 1000 is defective, but they can't know which one in the batch it is... They know which phones are in that batch and when they were produced.
Well, there you go. They cover any replacement for the batch when they come in. That's how they find out it was actually defective since it wasn't evident when they and their supplier built it.
Most Iphones 6+ right now with the serial number (the batch) are presently NOT DEFECTIVE, but a certain percentage of them are, or will eventually be. Those will be fixed.
Simple isn't it.
Many things like that happen in manufacturing.
Well, maybe you should get a case, and stop holding it wrong...
Well, on mine the problem appears only if I start the camera apps on the landscape orientation. The image would have wavely form, now I know that it's the OIS trying to compensate some shake that is not there (like you try to use IS on DSLR on a tripod) and there is nothing you can do to stop it at least you turn the phone to portrait orientation and then back to landscape and it would work fine.
I walked in the Apple Store by where I live and they exchange mine to a new one...they wouldn't let me change the color though
It is indeed relatively fast when compared to other similar problems and recall programs.
It doesn't matter how quickly it's been noticed by consumers, it's been a year for Apple to initiate said recall program.
Apple is moving away from the "i"-naming scheme for some time now.
Examples:
- Photos
- Apple Watch
- Apple Music
It's just that so many people link "i"-stuff to Apple, that marketing wise it's difficult to remove it completely.
iPhone -> Apple Phone..?
iPad -> Apple Pad..?
iMac -> ..?
Methinks older devices keep these "i"-names of some time, but new stuff not.
Apart from iWatch, which was expected due to iPhone and thus brand recognition, Apple hasn't released a new iName in years. In contrast, they have removed the majority of them, so no need to whine.
Apple today launched an iSight Camera replacement program for the iPhone 6 Plus, which will see the company replacing the camera module in a small percentage of iPhone 6 Plus devices that have a faulty rear-facing camera.
Article Link: Apple Launches iSight Camera Replacement Program for iPhone 6 Plus
What a GREAT service Apple support Nederland delivers. Yes my iphone is defective, yes i can change it. How? You can send your iphone to us and we will send you a repaired one or a new one.
How long will this take? " I cant make promisses, but at least two weeks", but this is my buisness phone. It will cost me a lot of money if my customers cant reach me for at least two weeks! "Is it an option for you to buy a cheap second phone so you can be reached? NO! That is no option. Its not me that asked apple to sell me a broken Iphone. Like i never asked to sell me a broken Macbook Pro! "Oke then we have another option. When you pay us 30 euro, we can exchange your phone one on one by UPS" So now _i_ have to pay because Apple sells me a broken product? "Sorry that's the only option i have for you" Let us know what option you want. Good morning"
I am getting really FAT UP with the "service" of Apple!!!
So if I'm jailbroken and not on the latest iOS will they still fix it? It says I'm eligible. Just want to make sure this won't cause any problems.
-Shawn
-Shawn
Apple today launched an iSight Camera replacement program for the iPhone 6 Plus, which will see the company replacing the camera module in a small percentage of iPhone 6 Plus devices that have a faulty rear-facing camera.
According to a new support page dedicated to the replacement program, some iPhone 6 Plus units that were sold between September of 2014 and January of 2015 could have a component that can fail and cause photos to look blurry.
iPhone 6 Plus units that are producing blurry photos and have an eligible serial number will get their cameras replaced from Apple at no charge. Replacement units can be obtained through Apple's online support team, an Apple retail store, or an Apple Authorized Service Provider.
iPhone 6 Plus users have been complaining of blurry photos since shortly after the device first launched in September of 2014. As outlined in various reports, the issue prevents the camera from focusing and could be related to the Optical Image Stabilization in the larger-screened device. The iPhone 6, which does not have Optical Image Stabilization, is not affected.
Apple recommends that affected users prepare for the replacement process by backing up their data to iTunes or iCloud. Apple also warns that iPhone 6 Plus units with damage like a cracked screen will need to have those issues solved before the camera can be replaced as the damage could impair the camera replacement process.
The iSight Camera Replacement Program will cover iPhone 6 Plus iSight cameras for three years after the first retail sale of the unit.
Article Link: Apple Launches iSight Camera Replacement Program for iPhone 6 Plus
Last edited:
it always does before a new iPhone announcement this is normalOh Lord, my Apple stock is tanking.....
From Apple's website (emphasis mine):
If your iPhone 6 Plus is producing blurry photos and falls into the eligible serial number range, Apple will replace your device's iSight camera, free of charge.
Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.
They gave me a new phone as well, though my screen was clicking a little bit on one side too so that may be why.
The problem with those kinds of posts (the one that you responded to, not yours) is that there is some root cause analysis needed to find out:
1. Is there a problem?
2. What is the scope of the problem (think of all of the permutations of the symptoms, and why these are a problem here, and not there) Think about this... The camera is a highly complex set of hardware, software, and installation of these that make it work. The symptoms are fairly easy to explain: blurry pictures. What can cause blurry pictures? Shaky hands (you're holding it wrong), things moving in the frame, settings like shutter speed, aperture (and these are all user settings). Hardware issues include a bad batch of camera modules, and we have to filter out a few things: How many bad pictures are the cause of the hardware, and what do all of these camera failures have in common? Do all of the bad camera modules have the same batch number? Are all of the cameras in that batch bad, or is it a subset of these?
3. After we have root cause, what are we going to do about it? How about we replace the cameras. Now, we have to order the camera modules, distribute them to the stores, and set up the repairs, and, oh yeah, train the people at the stores to perform the repairs.
4. Repair the cameras. This is where we're at.
So, no, this isn't making a bridge out of sticks to cross the creek; this is the real world, where coordinating 2-4 Million repairs takes planning.