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Apple Not Planning an iPhone 4 Recall

seriously, people on here make me laugh

i want a recall, i dont want a recall just a bumper, oh no possibly could not want a crap bumper, its not fair i hate apple, they have ruined my life

everything is pure speculation, just god damn wait till tomorrow and all will be revealed and until it is CHILAX !!
 
sishaw said:
If it's not a recall, it's got to be a bumper offer. I don't see how after the Consumer Reports and AnandTech articles, Steve Jobs can just try to sweet talk people into believing today's software update fixes the issue.

Apple needs to act positively for the consumer before this thing becomes a real disaster, not just a potential one.
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Consumer reports has lost its credibility and became flip-flop: first they recommended the IP4. next they did not and now they are saying that with bumper it works fine, implying they can recommend the IP4 now given that it the best in the industry

I can replicate the death-grip issue when the signal is low and cannot when it is strong even with the new update. Problem is - you come in into Apple store and try to show the reception issue to the Genius . In the malls, the signal is usually strong as there is almost certain Att store nearby. So you might not be able to replicate the issue and will not be able to replace your phone. Just a thought
 
Fattyq said:
Tool. Return your phone, Apple isn's responsible for what else you bought, that you can use on multiple other platforms. The majority of iphone 4 users are return iphone users. You can use them on other devices.

And ANYONE that buys a newly developed product on the day of launch was stupid for not waiting anyway. Xbox anyone? Always wait a month or two. Welcome to electronics.
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What about all the money spent on apps? If a design flaw makes me leave the ecosystem , then the money spent on apps should be returned.
 
marksman said:
Shocking!

No recall who would of thunk it.

LOL.

Are some of you going to be pissed if Apple tells you to return your phone for a refund tomorrow if it does not work? Are you going to return it for a refund?
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Again. LOVE the phone. Which is why I'm interested in the company that makes the phone in which I've not only invested up front money for the hardware (which is refundable for me), but also accessories and countless apps (which, evidently, are not), to fix it. Good customer service = good business decision. Thumbing your nose to your customers with the "love it or leave it" attitude (espoused by the "return it and shut up" crowd = bad business decision.
 
boss.king said:
I hate how people feel it's their God-given right to use an iPhone.
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The customer is always god-given right. Not that I'm even religious in the slightest. :D


Apple cannot admit that their is an issue with the product design. To do that opens up the legal path to many resulting a rather large liability. Instead their recall will appear in such a way to limit liability but still resolve the customer experience. That may be replacing a phone if it's taken to a guru bar.
 
Full of Win said:
This is the answer if they also refund all money spent on apps or open a marketplace where they can be sold. If not, then Retun the Phone as an answer will fail
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What were you doing buying apps to run on a phone you seemingly can't live with?
 
Full of Win said:
What about all the money spent on apps? If a design flaw makes me leave the ecosystem , then the money spent on apps should be returned.
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Sorry, we shouldn't have to support your communist idea of compensation. This line of thinking is full of lose.
 
No matter what it is, it's going to cost Apple money.

Watch for Apple shares to deflate (pop?) tomorrow.
 
Lancetx said:
They're all still within the 30 day return window, so no recall is needed IMO. Anybody that isn't happy with their iPhone 4 simply needs to exchange it or return it for a full refund.
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Does anyone even read the other threads. Many AT&T preorderers are already past their return window, and until Apple admits they are defective AT&T is standing by their 10% restocking fee.

Further, if Apple does fix the phone why in the world would they want to turn away customers rather than just give them fixed phones? The only reason they would go with a 'return it if you don't like it' policy is if they were trying to bury the flaw and had no intention of fixing it ever. The instant they change the current model they will be admitting error and every class action suit is an automatic win.

If they are going to change the model, then they are going to replace, fix, or compensate original owners in some way, any other action would make no business sense.
 
got5bars said:
when they designed the f117a stealth fighter, then innovative "stealth" exterior was so radically new that it rendered the craft aerodynamically unstable. so much so that a human pilot can't fly it without complex computer assistance.

imagine that a plane that can't fly ... would you call that a design flaw!!

similarly the new iphone has a new innovative antenna, that no other phone has ever had. i'm not an engineer but i assume there is lot of complex software built into the phone that compensates for slight changes in signal reception that occur when you get into a car, when you walk into a building, when you throw the phone in your purse, and yes, when you pick it up.

no doubt as apple releases new software updates, they will try to perfect the software that controls the antenna reception and thus solve the "defect".

just my thoughts ...
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i think you bring up a good point. i think apple made a knowing trade-off in design. by moving the antennae to the exterior of the device, they gained valuable interior space that could be used for additional components and/or a larger battery. of course their engineers pointed out that an external antenna would be interfered with, how could they not? that would be anathema to them, just like the F-117 structural design was anathema to lockheed aerodynamcists.
i think they accepted that in the hopes that the interference would not be such that it would inhibit the ability to make calls or transmit data. and in many cases we've seen this to be true. if you're in a good signal area, you really don't have a problem. if you're in a marginal area, you may have a problem. the apparent problem was exacerbated by their trumped up signal calculations, so if you were in a supposedly good signal area with 5 bars (when you should have only had 3), bridging the antenna would cause a severe drop and even loss of connection. i think they simply underestimated the extent attenuation problem and the backlash it would produce.
it seems like there are too many people raving about their phones for this to be an inherent design flaw in all phones. i think there are many variables at play affecting different users' experiences.
 
rumorswtcf said:
Wouldn't that technically be a recall? I mean everyone with an iphone 4 is going to want a new one because...

- For the sake of getting an unscratched unit.
- In order to get the best 2nd hand value in 1yr

No doubt a new wave of 'non-flawed' iPhone 4's will surface on eBay at stupid prices. I saw them going in eBay-UK for £800+
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No, because not everyone is going to exchange their phone. I'll bet you money that there are twice as many ordinary people (read: people who don't follow tech-news sites) and are perfectly happy with their phones. I have many non-tech friends who had iPhone 3GS's and recently upgraded them to the iPhone4, and have not had a single complaint. I don't doubt this antenna issue is there, but I do strongly believe it's being blown WAY out of proportion. A year from now none of you will even give a crap about this because it won't be in the media, tech-sites, or random forums everyday.
 
The response is going to be as simple as Apple extending their return policy to accept optional returns of all iPhone 4's or a discounted bumper. A fix is going to be included in future iPhones.

I love my iPhone 4, I'll be furious if am forced to return it. I like the bumper, so I have no problems at all with my phone. Yes I can repeat the problem without the bumper.
 
iPhone 4 recall

If apple does not belly up to the table and replace these defective phones they are headed to a path of self destruction.

Remember the Tylenol recall...Steve should take a business lesson from Johnson and Johnson...
 
Massive mistake by Apple. They better hope some more Mel Gibson tapes get released tomorrow to distract everyone from what they're about to do.
 
If you live in the UK and have signed up for a 2 year contract and perhaps paid another £100 ish towards the cost of the handset and have been using it the past few weeks.

As you have used the phone, and signed up with the mobile provider for a 2 year contract.

Do you even have the option to cancel it if you don't like what Apple says tomorrow?
 
Full of Win said:
What about all the money spent on apps? If a design flaw makes me leave the ecosystem , then the money spent on apps should be returned.
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:confused:
I really hope you're joking because that's a retarded idea to seriously claim.
Should Toyota also be reimbursing everyone for air-fresheners, fuzzy dice and car washes? No.
 
Piggie said:
If you live in the UK and have signed up for a 2 year contract and perhaps paid another £100 ish towards the cost of the handset and have been using it the past few weeks.

As you have used the phone, and signed up with the mobile provider for a 2 year contract.

Do you even have the option to cancel it if you don't like what Apple says tomorrow?
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if apple dont agree there is an issue then uk operators will also stick with no issue but it would be difficult for a phone company not to resolve an issue or even go as far as letting you out of contract if apple were to admit some sort of issue
 
rabramson4 said:
If apple does not belly up to the table and replace these defective phones they are headed to a path of self destruction.

Remember the Tylenol recall...Steve should take a business lesson from Johnson and Johnson...
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Tylenol did a good job with that, textbook PR success story. This is hardly the same situation. Crappy reception is not going to cause your child to get sick and possibly die. It is also not going to cause you to have a car accident and possibly die like Toyota's recall. This is not a safety issue, it is a defect and in my opinion should just be covered under warranty.
 
mdriftmeyer said:
Discuss that with the developer.
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Developers have no way of knowing who bought their apps, and if they, out of the goodness of their heart, decide to trust everyone and refund the money out of their pocket, they're out the 30% apple keeps.

Software returns are done through Apple, and in a case like this, where the fault is Apple's, I don't think it's ethically right to even ask developers to pay customers money they never even received.
 
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