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No matter what Apple says, the public will believe what they want to believe. As of yet, the iPhone X is not a retail product so it has nothing to do with me. It's not likely Apple's share price dropped because of some demo problem, so it really doesn't matter much. Most consumers will never even hear about it. I'm sure the anti-Apple haterz are having a grand old laugh-fest about it and that's about the only joy they're going to get out of the screw-up. It's probably not easy to have everything go right for a demo but nothing is perfect and anything can go wrong even with the best of plans to avoid it. Anything that goes wrong with an Apple product demo will be spread all over the internet as a major perceived failure of a product. Some people will try their best to defame Apple at every opportunity but in the end, Apple will still sell tens of millions of units of that product. In a week's time, the Apple event will be stale news and mostly forgotten.
 
No matter what Apple says, the public will believe what they want to believe. As of yet, the iPhone X is not a retail product so it has nothing to do with me. It's not likely Apple's share price dropped because of some demo problem, so it really doesn't matter much. Most consumers will never even hear about it. I'm sure the anti-Apple haterz are having a grand old laugh-fest about it and that's about the only joy they're going to get out of the screw-up. It's probably not easy to have everything go right for a demo but nothing is perfect and anything can go wrong even with the best of plans to avoid it. Anything that goes wrong with an Apple product demo will be spread all over the internet as a major perceived failure of a product. Some people will try their best to defame Apple at every opportunity but in the end, Apple will still sell tens of millions of units of that product. In a week's time, the Apple event will be stale news and mostly forgotten.
I don’t know what John Q. Public believes. Quinnipeac is not out polling them. I know the tech is awesome but not sure I want the ix.
 
Here it comes! FACEGATE!
Yes. FaceGate. This phone's all sorts of bad news, stay away. Keep pushing this take until 27th October, I want my pre-order in the first wave of shipments so I can be the first to show everyone how crap it is.

DON'T PRE-ORDER THIS PHONE.
 
The demo is not relevant. And even after the event it was only apple employees that were set up for face id.

When it hits the wild we will know if it's just markerting or if the system really works flawlessly. From Touch ID experience , wait for rev b or c
Touch ID worked flawless for me from the beginning.
 
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I knew it. I always trust apple. God bless them.

Exactly. And it is not a cult.

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If apple wants to send me a demo unit, that I will return to them, to turn me from a skeptical naysayer to an evangelist, I'm open to it!

Otherwise I'll go with: meh?

I'm sure Apple is searching all these forums, looking for veiled Android trolls, and saying to themselves "Now there's a guy who'd be really valuable as a customer. Let's single him out for an unparalleled offer!"

The reason Apple gave makes perfect sense. Could Craig have handled it better on stage? Absolutely. But when the security software works as it's supposed to it's hardly an "excuse," or a game changer if you were in line to buy one.

....unless you were set against it from the start, and then you'd find any reason to chicken out on your words and try to spread your own agenda.

I've seen this in many communities, every time Apple releases a new product.
 
Maybe, but I'd argue that it's too late in the day for the software and hardware to be any different from what is released.

Apple has made changes before to software that was labeled as "gold master" and in the last few years I have received Apple hardware with zero day firmware updates waiting for it when it came out of the box.
 
No since you looked at the screen first it would have already unlocked.

So, if I were remotely handling the phone via some kind of robot, saw through the camera that there was a text on my lock screen, and wanted to show it to my friend sitting next to the robot then the phone might lock after two tries? Why did Apple not consider this all-too likely scenario?

Thanks for injecting a key point, Jsameds. It will be interesting to see how this plays out in the world. It sounds like this is a problem Apple should have identified in preparing for the keynote, but I haven't seen a scenario mentioned in these posts that worries me particularly unless people are in the habit of handing their phone to people after taking it directly from their pocket without looking at it. Only one I do that with is my spouse, whose face I would presumably add.
 
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Of course they will say anything to save themselves from the bad rep but the damage has been done. I will be looking over FaceID with a fine toothed comb if I decide it’s worth the risk to get the X
 
So in essence if you are the only person that ever comes near your iPhone it workes perfect. If not it's like the old days when there was only the passcode. Perfect - like magic
I think you have to swipe up to activate FaceID to start 'looking' for your face?
 
Given this has made the news the day after, of course they were going to give a plausible explanation. It's not in their DNA to admit fault, even when you get your antenna design wrong....they never admitted it.... etc etc .
All they’re doing is explaining what happened and why it worked as it should e.g. it didn’t fail. Of course you don’t want screwups in demos but it’s happened to Jobs before like with the iPhone 4 demo where he couldn’t load a web page in Safari.
 
Boy this forum is pretty harsh today. Do you hold Apple in such high standard that they aren’t humans allowed to make a mistake during a presentation? Let the phone get reviewed and calm down.
 
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Wow ok makes sense!
But it's not what people will remember from the Keynote, unfortunately :(
 
Apple will never admit that it failed (and in this case it did no matter how they spin it). This will go down in computer history next to the BSOD Bill Gates got while presenting Windows 98.
So if someone grabbed my phone mistaking it for theirs, tried several times to unlock via Touch ID and a screen popped up asking for the passcode that means Touch ID failed? No.
 
So in essence if you are the only person that ever comes near your iPhone it workes perfect. If not it's like the old days when there was only the passcode. Perfect - like magic

Any increase in the use of pass codes will result in a loss of security because people want quick access and so use simple, easy-to-guess four digit passcodes. I will greatly miss TouchID when it is no longer offered.
 
I've been following several of these threads and I don't think I've seen this answered. Has there been any confirmation that the infrared can detect eyes through sunglasses? Don't know if that's even possible and tried to research it a bit with no luck.
 
This actually strikes me as a pretty big negative about FaceID. My wife and kids pick up my phone to look at it all day long. More than me when we are at home as it’s usually sitting on the kitchen counter because with my Apple Watch I don’t need to interact with it much. This basically means I’m going to have to use a passcode to unlock most of the time.
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See my comment above.

Why wouldn't your wife and kids be able to use your phone once you unlock it? Same as TouchID.

When journalists were demoing the phone after the keynote, the Apple employees had their faces set for FaceID and journalists were able to use the phone without issue.
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I've been following several of these threads and I don't think I've seen this answered. Has there been any confirmation that the infrared can detect eyes through sunglasses? Don't know if that's even possible and tried to research it a bit with no luck.
I believe Apple said it works with sunglasses on during the keynote.
 
So what this means is if I am showing a funny text on my lockscreen to my friends... the phone is going to go into "require a passcode mode" after it gets passed around to 3 of my friends before it gets back to me?

If this were Touch ID, this wouldn't be an issue. I don't think each one of my friends would be "touching the home button" of my phone with each of their fingers. (sounds dirty)

If the phone is all ready unlocked you will not have a problem, it only will require the pass code if someone other than you tries to unlock you phone.
 
Still a fail. I still want to see this work when you have a strong backlight behind you like a window. I have facial recognition on my laptop and it often fails in that scenario. Works really well in most other scenarios though.

That being said I still like the fingerprint reader best. Put it on the back of the phone, it's more natural there for most. I didn't realize that until I got a phone with it on the back. It really is better there.
 
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I'm sure face ID works fine. Yes it was some very sloppy preparation for the demo whatever happened. My issue here is, why is it always one or the other, why haven't they provided both face ID and touch ID. They could easily have implemented touch ID into the sleep/wake button. Apple need to stop removing features that people love and use every day because their new way is the "future". They can call it "courage" or "innovation" all they want. But removing features and ports that people use every day is a bad move. Samsung have iris scanners and Finger print and facial recognition. Why can't apple do that so people have the choice of what security feature they want to use. I still use fingerprint 95% of the time because its the faster easier way. I'm just no longer impressed with the new releases anymore, it's providing absolutely nothing new these past few years. I will be definitely sticking with my S8 until they up their game, plus trying to push it out at £1149 for 256gb is ludicrous. Maybe excusable if it actually had some new tech that hasn't been around for years already. Wireless charging is not new. Facial recognition isn't new. (whether the 3D facial recognition is better is not the point) unlocking my phone in a new way isn't a must have feature. I had the 7 plus, and it just wasn't anything new, the S8 had much more useful features and tech it was an easy switch. Was very disappointed in the screen, it's not edge to edge, it looks big and bulky, the top of the screen looks horrible, really what is that? I get that they are wanting to cram as much screen in as possible but it just looks terrible. Is there anyone actually looking at that and thinking wow that's incredible! other than the apple sheep that refuse to have anything but apple and will buy any old crap they push out?
 
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So what this means is if I am showing a funny text on my lockscreen to my friends... the phone is going to go into "require a passcode mode" after it gets passed around to 3 of my friends before it gets back to me?

If this were Touch ID, this wouldn't be an issue. I don't think each one of my friends would be "touching the home button" of my phone with each of their fingers. (sounds dirty)

If the phone is all ready unlocked you will not have a problem, it only will require the pass code if someone other than you tries to unlock you phone.
 
They said "glasses" but not sunglasses specifically.

Why wouldn't your wife and kids be able to use your phone once you unlock it? Same as TouchID.

When people were demoing the phone after the keynote, the Apple employees had their faces set for FaceID and journalists were able to use the phone without issue.
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I believe Apple said it works with sunglasses on during the keynote.
 
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