Apple Says Minor Screen Burn-In and Shifts in Color When Looking at iPhone X Off-Angle Are Normal

[I7guy]

Not defending Apple, but politely asking: Isn't the minor burn in and blue display off axis common knowledge with OLED screens though? And it's still quite fresh since the Pixel 2 XL got seriously slammed for these issues.

Rather shifty of Apple to mention it AFTER the phone is released and many, many folks buy, but that's Tim Cook's for you. And as others astutely pointed out, why AC+ costs more. That's pretty crappy though. Apple will make even more money on a flaw that is inherent to this screen.

The burn ins that would annoy me to no end. Blue Shift probably would too.

This is another reason why I tend to wait with Apple now (I didn't with the iPad Pro 2nd gen, but more often than not I do now.)

That was my observation also about mentioning burn in after the fact, which is why I’ve avoided oled in my new tvs.

I usually don’t wait on technology but I am not yet sold on oled, which means I’m in a holding pattern on the iPhone X.

 

[curtvaughan]

This. Seems this thread is filled with uneducated people who don't know a thing about OLED technology but LOVE to complain. This isn't something exclusive to Apple. Everyone with an OLED screen has the same issue.

this is a non issue for 99% of us.

Like the with the 99% who don't miss the phone jack, Apple just loves you guys.

 

[roeiz]

Like the with the 99% who don't miss the phone jack, Apple just loves you guys.

They love us so much they tried their best to improve the old OLED Samsung screens they got but no amount of love can fix that..

 

[Martyimac]

Without reading all 350 posts, I am reminded of arguments YEARS ago that talked about burn in on screens. Then , burn it was completely unacceptable, end.of.discussion. Equipment was turned in for warranty replacement if the SLIGHTEST amount of burn in was seen, and I do mean the SLIGHTEST amount.
Yet here we are YEARS later and some folks argue that "it goes with AMOLED screen territory" and folks are accepting that?
It will be interesting to come back to the screen burn in discussion in about a year and see what is being said at that point. I suspect folks will be upset when their $1000+ phone has burn in and my $600 6S doesn't.

 

[curtvaughan]

Next year the iPhone will adopt ProMotion 120Hz refresh rate and the iPhone X will seem dated. Considering the Razor phone has a 120Hz refresh rate, and I absolutely love it on the iPad Pro.

Thank you for being an expensive beta tester, we skittish frugal bystandards eagerly await iPhone X series 2 (2018 model).

Yes, the next version will be nicknamed the iPhone Excess. The newer model will attempt to rectify the IR retina burn, now considered to be a normal side effect of Face ID. Just kidding, of course.

 

[Martyimac]

Not defending Apple, but politely asking: Isn't the minor burn in and blue display off axis common knowledge with OLED screens though? And it's still quite fresh since the Pixel 2 XL got seriously slammed for these issues.

I can only speak for myself but I had never heard of the blue shift or burn in issues until this morning when I got up and settled in for a morning of iPhone X data gathering, (reading the forums). So the burn in and off axis issues are NOT common knowledge, not to me and I suspect a LOT of folks didn't know about them.
But I know about them now and SO glad I decided to wait on the iPhone X. Maybe I have learned a little patience in all my decades of living and listening to my gut.

 

[ilovemykid3302012]

They love us so much they tried their best to improve the old OLED Samsung screens they got but no amount of love can fix that..

 

[Jinzen]

For the record, my Galaxy S7 Edge which is 18 months old has a very tiny amount of burn in (status bar) and I have left that screen on for hours doing GPS, reading Kindle, whatever.

Completely invisible in normal usage, only detectable when put on a grey background using a screen testing app.

Also, the iPhone X's camera (front and back) are worse than my 18 month old S7 Edge. The Android device is horrible to use in day to day but I will probably keep it to bring with me on vacations.

 

[naturalstar]

Apple deterring the wave of returns and replacement requests that were sure to come. Glad I decided to wait for the feedback and fallout on this device. Not even an entire weekend has gone by... wow.

 

[MH01]

This.

Sigh. It's been a long time since I purchased the last "Cutting Edge" Apple product. I thought I had learned a long time ago these "early adopter" frustrations from buying Apple's first releases of their newest products and tech. This off axis color shift is one of the most surprising disappointments in memory for me, but the feeling of disappointment in a product that is otherwise so incredibly well done... seems so familiar now.

In the past, I have always been rewarded through patiently waiting for Apple to make things right. They always have. But things feel different right now and I don't know why. Maybe because I've been reading so much hate on these forums lately? Or maybe it's because the 512GB eSATA drive on my 2016 MacBook that is just 3 weeks out of warranty failed and Apple is okay with telling me that "these things regrettably happen", and I'm stuck with a $1300 paperweight because they designed and built it unrepairably.

I'm frustrated right now. But glad I've at least got a couple of weeks to think.

This . This is what has turned me off Apple under Cook, disposable computers , what a waste, you should be able to replace a fault component and keep using it.... my 2009 MBP has been repaired countless times, with memory upgrades and SSD replacements .

 

[raghu8912]

So would pictures be considered static?

Static image over a period of time can cause burn in, probably u have to leave it on for days or months.

 

[roeiz]

So with average use and no ״hours of onscreen static content” - i should expect NO burn-in?

 

[curtvaughan]

$800. Honestly my biggest reason for moving back to android was because my 7 Plus couldn't get a signal. I was at 1-2 bars in my apartment as compared to full bars on my V30. I don't mind minor issues but dropping all my calls and getting abysmal data wasn't minor.

Assuming you were using the same carrier for both phones, what might be causing the problem? Was it a difference in brand/type of modem, or possibly blockage caused by the iPhone's construction? This is a real issue worth exploring. I, too, have both a V20 and a 6S+, and they both get similar reception.

 

[Pascal325]

And you proved that Apple is indeed designing their own display to give to FoxConn to build it. FoxConn always builds Apples products. It's not Samsung giving them a display that is already made or to apple spec. They are designing their own this time.

From YOUR article :

However, Apple has shown that it does not want to be the actual manufacturer, instead licensing or leasing its equipment to Chinese factories like Foxconn or Pegatron. This seems to be what is happening here with the OLED situation.

 

[kazmac]

I can only speak for myself but I had never heard of the blue shift or burn in issues until this morning when I got up and settled in for a morning of iPhone X data gathering, (reading the forums). So the burn in and off axis issues are NOT common knowledge, not to me and I suspect a LOT of folks didn't know about them.
But I know about them now and SO glad I decided to wait on the iPhone X. Maybe I have learned a little patience in all my decades of living and listening to my gut.

Understood. I thought with the Pixel XL 2 display coverage getting so much talk on the internet that it may have been more well known than previously.

It's just amazing how the tech companies are blowing this off because $ and just treat it as normal. That is just wrong imo.

Yeah, I learned my lesson about waiting and not needing the latest and greatest this year. I feel bad for folks who bought the X who did not know and will have to deal with either screen repairs or perhaps phone replacement as a result somewhere down the line.

Hopefully the minor burn ins won't be a big issue for folks.
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Assuming you were using the same carrier for both phones, what might be causing the problem? Was it a difference in brand/type of modem, or possibly blockage caused by the iPhone's construction? This is a real issue worth exploring. I, too, have both a V20 and a 6S+, and they both get similar reception.

For the short time I was using a Moto Z Droid before going back to the iPhone, my WiFi / LTE reception was vastly superior on the android phone (both on Verizon.) Something else I dislike about Apple's iPhones lately (the BS behaviors with the modems.) That said, things got even worse with Verizon offering Unlimited Plans. Once more people jumped onto those, I noticed a steep decline in LTE service during my commute home. I would constantly get bounced off my 7+. That is one aspect about being unemployed right now that I do not miss.

 

[jujufreeze]

Yea, how dare Apple be restrained by the laws of physics and modern manufacturing processes?

Yea, how dare they charge an exorbitant fee for a super flawed product.

 

[Jimmy James]

So glad I got my 6s 128 for next to nothing in the spring.

 

[ilovemykid3302012]

And you proved that Apple is indeed designing their own display to give to FoxConn to build it. FoxConn always builds Apples products. It's not Samsung giving them a display that is already made or to apple spec. They are designing their own this time.

Samsung isn't giving them a display that's already made? Um.... Ok...

 

[Pascal325]

Samsung isn't giving them a display that's already made? Um.... Ok...

Yes they are. You need to read up on this forum. S6 display and tuned to Apple's specs.

 

[ilovemykid3302012]

Yes they are. You need to read up on this forum. S6 display and tuned to Apple's specs.

So you have now contradicted yourself. They are Samsung OLED screens.

 

[Qu1ckset]

Can't certain images fix burn-in? I have a mode on my OLED TV that clears any burn-in or color changes on the panel. Not sure if they're the same types of OLED tech...

You are mostly likely talking about LG OLED Tv, I have one as well. The option you are talking about clears screen retention not burn-in.

once you get burn-in its permanent.

 

[Pascal325]

Samsung isn't giving them a display that's already made? Um.... Ok...

Wow......last I saw, you said Apple will never make their own screens. I corrected you with the article that shows them designing/building their own screen. Then you posted part of the article showing Foxconn building for Apple. And I said, yes, Apple doesn't have it's own factories, it relies on FOXCONN to build all their products. For the iPhone X as everyone is aware of, they had to get Samsung to build the screens because they didn't have time to get theirs done. I expect next generation of phones will have their own as everyone else expects.

And you are the one who said Samsung isn't giving them a screen when in reality yes they are. LOL!

So in other words, you proved nothing other than wasting peoples time here.

 

[jhudgins]

OLED is bad tech, not worth the trade-offs. Who wants to have to constantly monitor their viewing habits? Bring on micro-LED for small devices and Sony’s Crystal LED for TVs.

 

[blackcrayon]

My Note 8 definitely does NOT have color shift at 15 degrees. You have to turn it nearly sideways to get any bluish shift. I've not held an X to compare.

I was referring to burn in. I don't know (personally) about color shifting.

 

[jm001]

Except the Samsung phones, I can only speak for the Note 8, do not get a blue color shift at a small angle. You need to hold it nearly sideways. Pixel yes, but I've not seen any reports of burn in after a few weeks on Samsung.

There are reports of burn-in on the Galaxy 8 and Samsung addressed the issue with an update. It had to do with the navigation bar. It's not major, but it has appeared on some. As I said don't be surprised as no smartphone display is immune.