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Apple Says Some 2018 iPad Pros Ship Bent, But It's Normal and Not a Defect

DCIFRTHS said:
This is why I didn't buy one. I test drove a couple of them in store, and the entire structure just felt too weak. With a small amount of torsion, the case flexed. Same when putting a small amount of pressure on the back of the case - for example when holding it with two hands and my fingers placed on the rear of the iPad.

It's sad to say, but the device felt cheap - "delicate", if you will. It's a shame because I liked the display, and responsiveness of the device. I made the decision to wait it out until they redesign it, or change the frame as they did with the phones.
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Exactly. It's deficiently-engineered.

The iPhone 4/5/SE series form factor was great, my favorite, but not as well suited to the iPad, which is harder to grasp and lift from a table, and, without the radiused edges, less rigid.

The new Pro clearly lacks the solid, reassuring feel of its predecessors.

Ive's over obsession with thinness, poor engineering, and Apple's dismissive attitude are not a good combination.
 
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TheShadowKnows! said:
The problem with bending is not only aesthetic.

Far from it.

Bending will place stress on the pads holding the chips causing erratic behavior and eventually total failure -- such as it was with the so called "touch disease".

This is why structural rigidity is paramount.
If bending is acceptable to Apple, then these devices are cursed and will experience shortened life-cycles.

But not to worry. These devices will eventually reappear as "Certified Refurnished Products" where they are advertised like new with bending treated as normal./s
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Exactly. Both the iPhone 6 Plus and iPhone 7 series suffer from flex based damage to the logic board. The logic board in the iPads are screwed to the chassis meaning that and bend in the chassis results in a bend to the logic board. It might work fine for now, but lets see how many unexplained issues appear in future!
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YaBe said:
To be fair, how can Apple know you did not bend it yourself afterwards? I mean I am all for replacing when bought, after that I guess it will have to be proved how it became bent.

Especially with all the youtubers not playing this bending game test!
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It shouldn't bend, regardless of who did the bending. Other tablets and ultrabooks do not bend. JerryRigEverything literally bends every device he tests. It is not scientific, but it is the same person doing the same test on multiple devices. The smaller (and theoretically stronger) iPad Pro 2018 performed the same as a $100 plastic phone from china, not a $1000 device with millions spent on development.
 
Since Apple itself claims that to get a bent iPad Pro is "normal and do not have any impact in performance", trust me, there are more affected units than you can even imagine.
 
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aevan said:
I really don't know how you define a "small amount of torsion", but mine doesn't flex when I try to flex it. It also doesn't feel weak. I'm sure I could flex it if I wanted too, but I also believe I could flex most of metal objects that size, from previous iPads to trays and metal plates without too much effort if I really wanted.

Perhaps you're a much stronger person than me.

Is 'structure feeling weak' really the reason you're not getting one?
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In store, I did feel the new Pro’s weren’t as rigid as some other products that I’ve handled. No, these products are not meant for bending, but for durability reasons they are usually made to withstand such - eg Apple addresses the bend gate issue of the iPhone 6 by using thicker or stronger aluminium.

I think over time if people put their iPads in bags, there is a chance over a time period it might get bent out of shape. Not non functional, but bent definitely. For a premium quality product such as this, it should be seen as a defect if their manufacturing process causes such an unpleasant aesthetic...

It’ll be addressed next year I guess, but I’d rather the product be more durable considering the cost.

iPhones aren’t meant for throwing on the floor but the amount of improvements they made on both the strength and scratch resistance of the screen over the years shows Apple can and will improve up on durability.
 
Relentless Power said:
No. The picture of the bent iPad on the front page article is from a Macrumors user who shared multiple photo’s in the iPad forum prior weeks back, here is the thread.

https://forums.macrumors.com/threads/ipad-pros-bending-issue-merged.2052189/page-2#post-26794074

Another picture from the same user, as you can see, it’s clearly bent:

View attachment 811783
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Clearly bent at the exact point JerryRigEverything and every 1st year engineer would tell you is the weak point of any design. A hole slap bang in the middle of the longest axis. Can you imagine when erecting buildings they used girders with a hole in the middle of it. Would you drive across a bridge with a hole right in the middle of it? Not you, but the people defending this are unbelievable!
 
The iPad isn't bent. Spacetime, however, is, which is why some people are experiencing what appears to them as bent iPads. Rest assured that in a dimension where Spacetime isn't bent, the iPad would be perfectly straight.
 
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HacKage said:
Clearly bent at the exact point JerryRigEverything and every 1st year engineer would tell you is the weak point of any design. A hole slap bang in the middle of the longest axis. Can you imagine when erecting buildings they used girders with a hole in the middle of it. Would you drive across a bridge with a hole right in the middle of it?
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I did see his video of when he scratched tested and bent the new 2018 iPad Pro, and it is kind of shocking how easily he was able to do so with not much force applied.

How I look at this whole situation, it’s one thing if the iPad is ‘subject’ to bending easier than other models, but the fact if it was already bent out of the box after the purchase, that would not be acceptable for me either.
 
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HacKage said:
Exactly. Both the iPhone 6 Plus and iPhone 7 series suffer from flex based damage to the logic board. The logic board in the iPads are screwed to the chassis meaning that and bend in the chassis results in a bend to the logic board. It might work fine for now, but lets see how many unexplained issues appear in future!
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It shouldn't bend, regardless of who did the bending. Other tablets and ultrabooks do not bend. JerryRigEverything literally bends every device he tests. It is not scientific, but it is the same person doing the same test on multiple devices. The smaller (and theoretically stronger) iPad Pro 2018 performed the same as a $100 plastic phone from china, not a $1000 device with millions spent on development.
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Plastic might not bend but cracks easier than Alluminum, on the other side Alluminum does not crack that easily, can't compare apples and oranges.

I am all against Apple on this one (and as said earlier they deserve the plunging stocks) but to be fair I bet I can ben a MacBook Pro, but that does not mean it is a design flaw in the MacBook Pro.

Heck with the right ammount of force you can bend a PowerMac G5 and those beast where solid...

Apple should be held responsible IF in normal use it bends, not if I purposely try to bend it, otherwise, they would have to replace all screen because "shouldn't break, regardless of whotheows the phone/ ipad."
 
Time to see just how stupid Apple fans can be and in my opinion they are stupid if they defend Apple on this, clearly a manufacturing defect which Apple is trying to convince it's customers that it is normal, it isn't, it is a defect.

As for those saying if they get a bent one just return it for a replacement, errr wake up, you cannot because Apple are deeming the 'bend' as acceptable and therefore not a defect and you can only get a replacement if the original one has a defect. therefore you wont be able to claim it as a defect and get a replacement.
 
YaBe said:
Apple should be held responsible IF in normal use it bends, not if I purposely try to bend it, otherwise, they would have to replace all screen because "shouldn't break, regardless of whotheows the phone/ ipad."
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But the title of the article says they are shipping iPads bent.
 
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YaBe said:
Plastic might not bend but cracks easier than Alluminum, on the other side Alluminum does not crack that easily, can't compare apples and oranges.

I am all against Apple on this one (and as said earlier they deserve the plunging stocks) but to be fair I bet I can ben a MacBook Pro, but that does not mean it is a design flaw in the MacBook Pro.

Heck with the right ammount of force you can bend a PowerMac G5 and those beast where solid...

Apple should be held responsible IF in normal use it bends, not if I purposely try to bend it, otherwise, they would have to replace all screen because "shouldn't break, regardless of whotheows the phone/ ipad."
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You mention the right amount of force to bend a G5, with the right amount of force you can bend anything. The point being that the iPad Pro bent with what looked like to be not a lot of force, especially when you watch some of his other videos and see how much force he puts on some devices.

I have an iPad Air 2 here with no screen on it, just the chassis. I cannot bend it such that it folds. I can bend it so that it curves, but it doesn't fold. I can show this and show the marks it leaves on my fingers from the force used. It just bends back into shape when I stop. I can repeat this on a 13" MBP and a 13" MBA and neither bend and stay bent.

This isn't to do with replacing screens. This is devices that have a weak point that will only get worse. The internals of any iPhone and iPad are screwed to the chassis. Bend the chassis and you bend the logic board. Look at multiple previous issues with apple products when the logic board is put under flexing much less than the latest iPad Pro exhibit.
 
Relentless Power said:
This is not the correct answer. Obviously Apple is receiving a lot of feedback on the bent iPad issue, otherwise why would they were respond to the matter ? The point is, if they don’t respond, then it makes it look like they might be hiding something, and if they do respond, it has to be for either (A.)Damage control and (B) Cost savings to slow down the return process by them saying it’s ‘normal’.

The problem is, by Apple saying that this is normal, customers are not going to believe them, because no other iPad has ever exhibited a slight bend in the past. But I think by them saying it’s ‘normal’, is only going to draw way more negative feedback.
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Apple only responds when negative feedback cannot be contained. Otherwise first customers presenting a defect are simply ignored or labeled as “whiners” or “haters” on forums, with the kind collaboration of the proud Apple “apologists “ (I prefer to call this kind of people “shills”)
 
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It's not a fault. It's an indication of just how powerful the ipad Pro really is. The processor is so blisteringly fast it travels at "warp speed" hence the warping of the cases Incredible. Well anyway that's what they told me on the complaints line anyway so who am I to argue?
 
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The things that Apple has to do to make us understand that she doesn't want customers anymore....and still stubbornly we (included myself) continue to buy her stuff regardless the increasing price and relative rip-off like missing ports, cords, repairability, defects etc.. . We need help! I need help!
 
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