I had the same issue but I never got an email. So jealous...
Same issue here and I didn't get the email either. I still sent an email to them anyway and have my fingers crossed for the next 48 hours
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Apple Sending Emails to iPhone Upgrade Program Customers Who Had iPhone X Pre-Order Failures [Updated]
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Same issue here and I didn't get the email either. I still sent an email to them anyway and have my fingers crossed for the next 48 hours
I did receive one of these emails. I did all the steps and received an additional email telling me to check my order status in 3 business days.
I had an iPhone X (256 SG Verizon, iPhone Upgrade Program) ordered for launch day in-store pick-up. At the time I placed the order, I made it all the way to an order confirmed screen. When I woke up, I awoke to an e-mail from Citizen's One that my loan was not approved due to an issue verifying my credit card (I see a charge from them, so it wasn't declined). I also had an e-mail from Apple that my order was cancelled and I should place a new order.
The thing that bugs me is that even IF Apple manages to expedite my order to get a ship-to-home phone delivered on the 3rd, they haven't done anything for me at all. They didn't even get me as good as my original order was. As a ship-to-home I won't get my new phone until after 10pm (I'll be at work when it's delivered). As a pick-up order, I'd have gotten it on the way to work and would have all day with it.
They need to do more than just send me a phone for launch day to make it right.
I had an iPhone X (256 SG Verizon, iPhone Upgrade Program) ordered for launch day in-store pick-up. At the time I placed the order, I made it all the way to an order confirmed screen. When I woke up, I awoke to an e-mail from Citizen's One that my loan was not approved due to an issue verifying my credit card (I see a charge from them, so it wasn't declined). I also had an e-mail from Apple that my order was cancelled and I should place a new order.
The thing that bugs me is that even IF Apple manages to expedite my order to get a ship-to-home phone delivered on the 3rd, they haven't done anything for me at all. They didn't even get me as good as my original order was. As a ship-to-home I won't get my new phone until after 10pm (I'll be at work when it's delivered). As a pick-up order, I'd have gotten it on the way to work and would have all day with it.
They need to do more than just send me a phone for launch day to make it right.
Thanks for the tip! I just sent them an email. I tried calling Apple just now and they couldn’t do anything for me. So good luck to us!
I got the email and have been in both email and voice conversations with Apple. They can’t/ won’t do anything for you. Before they reached out to me they checked my “footprints” of my activity and were basing it on that. It didn’t matter that there system couldn’t handle the traffic.
There’s a lot of people on here who also got screwed, and got no follow up email from Apple to help them out. You really don’t feel lucky and relieved that you don’t have to wait to mid December due to this problem?
I’m curious what you would of had to say had you been one of the people who didn’t receive an email when others were gratefully posting about the expediting of their snuffed orders
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I didn’t call them and I followed the directions from the action required email. My online order delivery date changed from 12/11 to 11/3
I got the email. But I overslept and didn't try to order until 3:45. I think at the time it was giving 4-5wks timing. I went to Verizon and bought outright with Nov 15 ship date. So am I reading that some people who went through the purchase after received the email and responded to the email are getting their shipping dates bumped up? Are they somehow able to see where you would have been in the queue? I really wanted to do the IUP program but if I will get the phone faster with VZW then I'll just stay put.
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When did you place the order that went through successfully?
[doublepost=1509252094][/doublepost]
When did you place the order that went through successfully?
I checked my email and it says “we received your order and it’s in process “
Estimated delivery date:
November 3rd.
But it’s always been like that.
Gonna wait for it to get delivered. Activate it, go get a new case for it and then go pick up my lady and go see Thor Ragnarok. My girl is excited to take some crystal crap HD selfies of us come this Friday.
Oh I used carrier financing through Verizon and pre ordered like 13 minutes before the gates opened. By the time Apple opened up, I was already back asleep with email confirmation and all.
Now y’all know for the next one boys !
Screw Apple and their shenanigans. Go through your carrier and not go through this BS fellas !
Cheers!
Estimated delivery date:
November 3rd.
But it’s always been like that.
Gonna wait for it to get delivered. Activate it, go get a new case for it and then go pick up my lady and go see Thor Ragnarok. My girl is excited to take some crystal crap HD selfies of us come this Friday.
Oh I used carrier financing through Verizon and pre ordered like 13 minutes before the gates opened. By the time Apple opened up, I was already back asleep with email confirmation and all.
Now y’all know for the next one boys !
Screw Apple and their shenanigans. Go through your carrier and not go through this BS fellas !
Cheers!
No, I don’t feel lucky. I placed an order for an iPhone X, and saw a confirmation for that order. Due to a systematic glitch of some kind, that order is cancelled. I now have a new order, sitting at 5-6 weeks out, and received an email asking for information from Apple.
Speculation seems to be that they will move this order to a ship time that is sooner (launch day?) So far they’ve done nothing. To make it right, they should honor the original order I placed - one for in store pickup at a specific time slot. We all know that won’t happen. If it magically does, cool, I’ll shut up. Until then, they owe all of us more than an email with no specific information.
We should figure out why some are getting emails and some are not. I wonder if it’s based on specific problems, region, time, or some combination of all of those.
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Reading some other replies, I don’t think my statement came out right. I don’t want money, gift cards, a free case or anything like that. I want: myself and everyone involved to get their order honored the way it was originally placed (won’t and can’t happen) and I therefore want something more. An apology, some empathy, an open beta test to improve the site for next time, an invitation to pre-order early for next year, hell even just a blanket “we got this for next year, it won’t happen again” SOMETHING.
I think there is some reasonable request here for some explanation. If other people did what I did, which was do all the steps correctly and have the credit and the right card etc and then got this dark ux pattern as a result then I guess an apology might help?
I actually think for most people who put effort into buying a premier iPhone at launch, failing through no fault of their own and then being made whole through manual processing at all is acknowledgment. Having to accept shipment instead of instore pickup seems like a quibble.
That’s exactly what they’re trying to do if you replied to the email everyone is getting the same delivery date they were quoted. I was quoted the 3rd originally, and that’s what I got back. Those that originally got mid November are being switched back to their original place in line.
Granted you now you don’t get in store pick up but the fact that Apple did this on their own, not pressured by bad press is awesome.
It’s probably logistically impossible to manually set this up for in store pick up when it’s probably on the scale this issue was on.
Every single hyped up pre order has issues, site crashes ect. Apple seems to have gone above and beyond in most people’s eyes, except yours...oh and the people that got their orders messed up through other means and now have to wait until 2018 for their new phone.
Can I get an amen from one of those people rolling their eyes at redpanda’s saltiness?
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10 minutes after they emailed me with the action required email.
Can you confirm, what is the email address Apple sent this from? I got a similar email, but it doesn’t look exactly like the image. A little worried about phishing.
[doublepost=1509286255][/doublepost]Can anyone confirm the email address from which this was sent from Apple? Got an email, but i’m A little worried about phishing. I want to confirm this is actually from Apple?
[doublepost=1509287088][/doublepost]This exact thing happened to me and I have had not email. I did an email chat explaining I had not received this email she looked into the matter and the end result was that she could not do anything about expediting my Dec 18th delivery date and did not acknowledge Apple was sending out a email to some. I suppose she could have been unaware of the situation...
Apple this evening began sending emails to customers who attempted to pre-order an iPhone X through the iPhone Upgrade Program but ran into a problem during the process.
In the email Apple asks customers to place a new iPhone Upgrade Program order and to reply to the email with the order number. It's not clear why Apple is asking for order numbers, but it could be that the company is planning to expedite these orders in some way.
The email says Apple is working to get iPhone X models out as soon as possible, but the wording doesn't necessarily suggest an order upgrade or faster shipping, so it's possible Apple is just making sure its iPhone Upgrade Program customers have the chance to place an order.
Customers receiving these emails seem to have been told during ordering that their loan applications with Citizens One were taking longer to process than expected, and many later received notice that their orders were not initially approved. These customers were forced to order at a later date and now have delivery estimates of five to six weeks for their new devices.
If it does turn out Apple is planning to expedite the orders of these customers in some way, we'll update this post, but at the current time, it's unclear what Apple's plans are.
Article Link: Apple Sending Emails to iPhone Upgrade Program Customers Who Had iPhone X Pre-Order Failures
I got the email too that said if I placed a new order to reply back with new order number-but earlier in the day I had already pre-ordered from Best Buy because Apple was showing 5-6 weeks after I got the email that IPU couldn't verify my information.
So then I placed a new order with Apple through the program, emailed them back with the new order number, and the date said 12-18-2017 for delivery-then they responded back and I checked the updated order and now it says 11/17... originally it had said 11/3 when I tried to pre order, but maybe because I waited too long after the cancelation email to place the new order, that's why they couldn't change it back to my original date? Whatever, 11/17 is better than 12/18 lol. And the case that I want isn't slated to arrive until 11/15-11/17 so I guess it works out!! LOL
So then I placed a new order with Apple through the program, emailed them back with the new order number, and the date said 12-18-2017 for delivery-then they responded back and I checked the updated order and now it says 11/17... originally it had said 11/3 when I tried to pre order, but maybe because I waited too long after the cancelation email to place the new order, that's why they couldn't change it back to my original date? Whatever, 11/17 is better than 12/18 lol. And the case that I want isn't slated to arrive until 11/15-11/17 so I guess it works out!! LOL
How soon you got a change in order delivery date after you replied them with your order number
When I read your initial message that’s how I interpreted it. I don’t think it’s too much to ask to your original order honored.
First one was from Apple <noreply@email.apple.com>, asking for my new order number.
Second one was from Apple Inc <orderupdate@apple.com>, informing me that I shall check the order status in three business days.
Hope this helps, and wish you the best of luck!
And looks like I never mentioned this to everyone.
My first order that got the snafu was made on the iPad using the Apple Store app.
The new order was made on the Apple website using Safari in OS X Yosemite.
Maybe that is how they tracked me down??
I hope the X is all people think it could/should be. I like my 8+, and figured that I'd probably be stuck with my 6+ for another 3 to 4 months if I tried to get a X, and missed the early shipment. Sounds like it's more scalped than Hamilton tickets.
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I ordered my 6+ at a store to pickup, and they held them for me. It was nearly a week until I could get there. It seems that the least they could do is offer to hold one at the store that is for stock for the day of, and if none are available, try to ship something in to cover you and the others. Maybe giving people that ordered among the last to get confirmed the boot if people tried and failed to get their order would help too.
But this has happened before, and they said they were going to 'fix it' before too. Apparently they are really just not caring. I remember when I tried to pre-order once through AT&T's system, and got stuck in a loop, and ended up in a similar situation. It's maddening, depressing, insulting, disappointing...
[doublepost=1509297908][/doublepost]
I ordered my 6+ at a store to pickup, and they held them for me. It was nearly a week until I could get there. It seems that the least they could do is offer to hold one at the store that is for stock for the day of, and if none are available, try to ship something in to cover you and the others. Maybe giving people that ordered among the last to get confirmed the boot if people tried and failed to get their order would help too.
But this has happened before, and they said they were going to 'fix it' before too. Apparently they are really just not caring. I remember when I tried to pre-order once through AT&T's system, and got stuck in a loop, and ended up in a similar situation. It's maddening, depressing, insulting, disappointing...