Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Apple Store Experiencing Issues With iPhone 14 Pre-Orders

It seems to be working fine now but shipping is about a month out. I ordered the deep purple PM and delivery is between Oct. 3-10th. That gives me time to figure out how my carrier handles and charges for eSim switches.
 
Jamooche said:
Same exact thing happened to me! And I've been using Apple Pay for everything everywhere with no issues. I was able to go into my phone wallet setting to find and delete the old address, but I'm not sure why ONLY APPLE chose to use the old address.

Does anyone know when we will be able to edit the order?
Click to expand...
So frustrating. I tried to call them and of course their call center is down.
 
  • Like
Reactions: compwiz1202
No issues with myself/husband and neighbors. We all were in by 6:02 (MST) on the phone app, had all done the "getting ready" yesterday, and were done by 6:02:10.
 
I got an email confirmation at 8:07am stating my pre order was complete (after going through finishing the saved preorder) yet the Apple Store app still has the “Finish your preorder now” dealio… so am unsure. Nevermind the fact at 8:07am it states ship date of 9/27-9/30 and everybody who supposedly ordered later getting earlier? Very confusing.
 
physicsguy13 said:
It does seem like people had more success with the Apple Store App than the website, but that you had to keep closing and reopening the app. I was able to get in around 5:03 Pacific and received my confirmation on a 256 GB Pro Max in Deep Purple at 5:05. Expected delivery is 9/16. When I finished my order, I checked the website and it still wouldn’t let me in. The app always seems to work better on launch days.
Click to expand...
That’s true. I was checking website and app. Obviously I kept reopening the app because I didn’t know if it will refresh itself. I got in at 5:00 exactly and the order was placed 5 to 10 seconds later. I just had to click on Apple Pay and it was done. Then I tried the website just out curiosity but it was still stuck in the Apple logo
 
SPG1 said:
NO carrier trade in option during checkout with Apple. By the time I fiddled around it was in October already.

Went through AT&T directly, ships by 9/15. And it gave me the necessary trade in info.
Click to expand...
To exercise the carrier trade in, you trade in through Apple. It’s a bit different from last year.
 
avatar77 said:
If only Apple had more resources to fix their janky servers!
Click to expand...
Or maybe they could stagger releases of products a bit. There were issues with Apple Watch Series 8 orders earlier this week and demand is far lower for those. But, we all know this is part of Apple’s PR, so it will remain.
 
KPOM said:
To exercise the carrier trade in, you trade in through Apple. It’s a bit different from last year.
Click to expand...
Is that why?? Oh god lol. Last year I did my 13 Pro Max through Apple and I could've sworn a carrier trade in option was separate from Apple direct. That must be why I couldn't find it this year, looking for something that was changed.
 
enricoclaudio said:
I haven't been able to order yet. T-Mobile is trowing an error every time I try to verify my T-Mobile account with Apple. This sucks big time......
Click to expand...
T-Mobile issue. Their main site is down too. I kept hitting the button till I got a thing saying I have a phone on hold till T-Mobile Fixes it.
 
najicta said:
This happened to me with my iPhone X, and unless things changed, once the order was placed, the only thing they could do back then was return the phone and attempt to immediately re-purchase it with the multiple payment methods. The associate explained to me that while this was ok to do, there was a chance that once the return was complete, the phone would immediately re-enter inventory and if someone was trying to place an order to be picked up at that location, it could be sniped, so it was a little high stakes. I was successful, but I imagine if you live in a more populated area, it might be even more high stakes....
Click to expand...
That's crazy.
 
This is why you get in the second preorders open. I did my preorder preorder on Wednesday. Literally just had to go in this morning and do Apple Pay.
 
  • Like
Reactions: Michelle_Drummer
No issues with my pre-order. I was up at first light 5 am PDT. Kept reloading the page minutes before the store opened, and was able to complete my purchase within seconds. I guess I got lucky.

2022-09-09 (2).jpg
 
T-Mobile whole platform is down nationwide. I just called and they can't even access any account and that's why Apple verification process is not going through. They said it should be fixed by noon :(
 
I placed my order on the apple store app. The app is very very slow. After going through each step, it went through an extended period of processing and finally gives me a message that "there's technical interruption". But at the same time I got order confirmation email and my order already shows up with an order number and estimate delivery date on my Apple account. Very confusing.
 
MrPomme said:
You should try to call them as soon as possible. I had to cancel an iPhone one year, couldn’t do it right away so I tought I would do it later. When the option became available later that day, I couldn’t cancel because it was processing already. And the person on the phone try to do something but they shipped the phone anyway and I had to pay for it. The only thing they could do is tell the carrier to ship it back and not deliver it. Still had to wait a little to get my money back.
Click to expand...
Thanks for the tip! I was gonna wait until later…
 
Just got two ordered with an October delivery. Gave up on the reservations windows for in-store pick-up and it worked.
 
lupend88 said:
Yes, as long as you have an email confirmation with an order number you should be fine. This is happening to a bunch of people so I’m sure it’s just an error in showing orders, not the orders themselves.
Click to expand...
I have that email
 
enricoclaudio said:
T-Mobile whole platform is down nationwide. I just called and they can't even access any account and that's why Apple verification process is not going through. They said it should be fixed by noon :(
Click to expand...

By noon, the delivery date would slip to next year 😭
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back