regarding the return policy (as somebody says we may return and place another new order together with the ipod within 14 days of purchase should the promotion start after our purchase within 14 days), how do you make of the following return policy found on apple's website? did the staff say anything about these when you asked?
For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return. Personalised iPods (e.g., engraved or customised in any way) may not be returned for refund or exchange under any circumstances unless such product is Dead on Arrival (see the section below for more detailed information on such Dead on Arrival products). If the item is returnable and you send it back to us unopened in the original box, Apple will offer you a refund based on your original method of payment. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 25% open box fee will be assessed on any opened hardware or accessory (per return unit). A 15% restocking fee will be assessed on closed box returns (per unit).
After chatting with an Apple rep online for about 45 minutes I finally purchased a 27" iMac on Monday, May 30. I received the computer on Saturday, June 4. This is what the Apple rep told me:
Dave: Ah, understood. While we haven't announced that promotion for this year yet, keep in mind that you would have a 14 day return policy on your order.
Dave: With that in mind, you could conceivably place your order today to have the benefits of receiving your order sooner, rather than later.
Dave: And, if the promotion occurred within the 14 days of receiving your system, you could utilize that return policy to retroactively take advantage of the promotion.
Me: I understand that. If I knew the sale would occur within 14 days I'd place my order right now. I really don't want to have to deal with returning stuff to you, etc. Isn't that what I'd have to do? Package up my computer, return it to them, then order again?
Dave: No, it would just be a quick call to customer service to electronically (and retroactively) process the transaction.
You: I realize you can't actually tell me that/or if the promotion is going to take place but I've waited eight years to upgrade I suppose I can wait a few more hours/days. Regarding what you just told me...say I order it now and the promotion comes out tomorrow or during WWDC. I could just call up Apple, explain my situation and they'd allow me in on the deal?
Dave: Exactly.
Dave: I've seen it happen before, and we absolutely are able to work with you in those situations
So...I really don't think Apple is going to want to have to deal with getting a used computer, paying shipping, etc. when they could just send me the iPod. Make sense?