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Apples cancels order??
- Thread starter jons
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My order is still not yet shipped and i ordered at 4:30 pm ET, no emails from att, no css, i still have an upgrade, am i screwed? also i still didnt get an email saying my order is cancelled
this is the email i got. same as everyone else? i don't need to do anything right?
That is known around here as the 'CSS' letter. You don't need to do anything with it.
OK...we all know the system is messed up, but, just for the sake of separating fact from conjecture, could everyone whose orders were PERHAPS cancelled because their bill MAYBE went PAST DUE between the 15th and now, please state that in their post when describing their situation?
AT&T is VERY cognizant of your billing status WHENEVER you upgrade with them.
I am not saying this is the case with most cancellations, but I have a hunch it has more to do with some of the accounts that we are reading than people are letting on.
I realize it can be embarassing to admit, but most of us have been late on a bill at least once in our lives!
AT&T is VERY cognizant of your billing status WHENEVER you upgrade with them.
I am not saying this is the case with most cancellations, but I have a hunch it has more to do with some of the accounts that we are reading than people are letting on.
I realize it can be embarassing to admit, but most of us have been late on a bill at least once in our lives!
I never got the CSS email. Should I be worried? I did order at 5pm today, might be kinda early.
One of my three apple.com orders (for three lines on a five-line family plan) just got cancelled. Two e-mails received, though, so I'm assuming one of the others is about to get hit. The currently-uncancelled ones are in "Not Yet Shipped" status. I'm guessing this is because of my order that stealth "got through" with AT&T earlier in the day on Tuesday (which I found out about Wednesday night), and at this point I'm extremely glad I didn't wait on hold to cancel that one.
Order confirmation was received at 6:48PM on Tuesday, money is actually still on hold on the credit card, just cancelled today. ATT.com shows me as upgrade-eligible in 2011/2012, and 0 chance of this being past-due-billing related, which is why I think they must have posted the AT&T order through to my contract.
Now all I need is AT&T to cancel my order because they don't like that I changed my billing address, and my day will be complete.
Order confirmation was received at 6:48PM on Tuesday, money is actually still on hold on the credit card, just cancelled today. ATT.com shows me as upgrade-eligible in 2011/2012, and 0 chance of this being past-due-billing related, which is why I think they must have posted the AT&T order through to my contract.
Now all I need is AT&T to cancel my order because they don't like that I changed my billing address, and my day will be complete.
i got cancelled, after my card was charged 3 times...im guessin thats why? i'm not sure..was 'in process' for the shipping order until late last night...then cancelled...i went to ATT today and they told me it was because i used a debit card ran as credit...i'm not sure because my funds were still taken. :/
My order was cancelled! I called apple as soon as I noticed, was on hold for an journey before anybody came on the line... The rep said that it was because AT&T cancelled the order because I ordered FIVE iPhones! I don't know how I ordered five when i only have one line and only got to the payment screen once and my order went through.he said I needed to call AT&T and have them reinstate my order. I called and gotnright through and she was just as stumped as I was! She only saw one order from apple and multiple checks from apple for eligibility. I was on the phone for about 30 minutes with her and then she decided to call apple herself. She called and we were on hold for another hour... And then the apple rep said he would escalate the call to his manager to get it reinstated. After another 30 mins he said there was nothing he could do because it was an "internal error" on AT&T's part. I asked him to ask another manager and they pretty much said the same thing. WTF!??
Oh and now I just got TWO emails from apple saying my order was cancelled be cause of problems authorizing my account! Whatever!
Css
I never received my CSS. I checked my email address with AT&T and t is correct as is my email with Apple, who I ordered from. I looked at AT&Ts site and the CSS looks updated and my order is still prepared for shipment. I'm thinking that I will be OK I wonder is everyone havng a problem with no CSS are new customers to AT&T or upgrades.
I never received my CSS. I checked my email address with AT&T and t is correct as is my email with Apple, who I ordered from. I looked at AT&Ts site and the CSS looks updated and my order is still prepared for shipment. I'm thinking that I will be OK I wonder is everyone havng a problem with no CSS are new customers to AT&T or upgrades.
yeah i pre ordered and just incase i reserved one for pick up, still up in the air if i get cancelled but at least i have a backup
Same thing happened to me... But the apple rep I spoke with said he had just reopened an order and he might be able to with mine... But then his supervisor said no epbecause AT&T cancelled it.
Looks like ATT is going to be pretty brutal on orders that look munged in any way.
Sorry for your iLoss.
Anybody preorder 1 iphone4 and get cancel, other than you have an outstanding balance with ATT?
Seems like only multiple preorder get cancel.
Seems like only multiple preorder get cancel.
iphone order cancelled.
I received this from Apple around 6:30 this evening. I am not happy. No chance for being late on payment because I am on automatic payment. This was the 2nd phone on the family plan - a black 32g.
Dear Customer,
We were unable to complete the authorization process for your iPhone
order. As a result, we had to cancel your iPhone order. To complete the
purchase of your iPhone, please visit an Apple Retail Store or an AT&T
company-owned retail store.
I received this from Apple around 6:30 this evening. I am not happy. No chance for being late on payment because I am on automatic payment. This was the 2nd phone on the family plan - a black 32g.
Dear Customer,
We were unable to complete the authorization process for your iPhone
order. As a result, we had to cancel your iPhone order. To complete the
purchase of your iPhone, please visit an Apple Retail Store or an AT&T
company-owned retail store.
My order from Apple was cancelled tonight by apple.com, the order I thought was going to be OK. However, I had another order from AT&T that I thought did not go through, but it did. I'm glad I decided not to call AT&T yesterday and cancel that one. As of now, my order status on att.com still says "Processing" and nothing has been moved to backordered yet. Given my luck, that one will be cancelled too. 
The same email came to me around that time. My bill was due on the 15th and I paid it this morning.