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Apples cancels order??

koopa35 said:
i do but i went to check upgrades for other phones and it dont redirect me to the premiere site anymore :confused: but when i dail the upgrade code it tell me i cant get a discount until 2/2012.

btw my order is still ago.
Click to expand...


I had the same issue with the premier site, ATT says they're working on it.
 
Att was the one who told me to go ahead and order with Apple that day on the 15th,because they couldn't find the order i had placed at 5am and didn't think it had gone through so i ordered with Apple,then the next day i get email from att saying it had gone through so i called them and canceled it,i get my Apple order canceled today they say maybe because Att hadn't updated their cancellation yet? i called Att and they said it had been updated i never got terms email from apple either only acknowledgment email i called att and boy i let them have it they told me to order with apple because they couldn't find my order and didn't think it had gone through! Apple had better fix this and reverse the cancellation,i am disabled and in a wheelchair and am very ill the nearest apple store is 100 miles away and i am in no condition to wait in line.By god they better fix this!!!!!
Apple says they can't fix that i will have to do new order and get after 15th!!!!!! said to call att and see if they could fix already tried that,they won't help even though they caused this mess in the first place,told me to call apple,now i have to wait till the 15th when i was gonna get on the 24th no apple store within 100 miles besides i am disabled ,i have been fu...cked by both companies and i am pissed and Apple is doing nothing to fix it:mad:
 
abs.apple.com is a legit Apple subdomain. Here is a DNS query showing that:

Code: 
dig abs.apple.com
; <<>> DiG 9.6.0-APPLE-P2 <<>> abs.apple.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 53984
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;abs.apple.com.			IN	A

;; ANSWER SECTION:
abs.apple.com.		86307	IN	CNAME	bibz01.apple.com.
bibz01.apple.com.	86307	IN	A	17.112.144.82

;; Query time: 2 msec
;; SERVER: 10.0.1.1#53(10.0.1.1)
;; WHEN: Sat Jun 19 19:59:52 2010
;; MSG SIZE  rcvd: 68

Basically, the dig lookup shows that abs.apple.com is just a CNAME for bibz01.apple.com, who's IP address is 17.112.144.82.

A WHOIS lookup of the IP address shows who owns that IP address:

Code: 
whois 17.112.144.82

OrgName:    Apple Inc.
OrgID:      APPLEC-1-Z
Address:    20400 Stevens Creek Blvd., City Center Bldg 3
City:       Cupertino
StateProv:  CA
PostalCode: 95014
Country:    US

NetRange:   17.0.0.0 - 17.255.255.255
CIDR:       17.0.0.0/8
NetName:    APPLE-WWNET
NetHandle:  NET-17-0-0-0-1
Parent:
NetType:    Direct Assignment
NameServer: NSERVER.APPLE.COM
NameServer: NSERVER2.APPLE.COM
NameServer: NSERVER.EURO.APPLE.COM
NameServer: NSERVER.ASIA.APPLE.COM
Comment:
RegDate:    1990-04-16
Updated:    2010-04-09

RTechHandle: ZA42-ARIN
RTechName:   Apple Computer Inc
RTechPhone:  +1-408-974-7777
RTechEmail:  droot@apple.com

OrgTechHandle: ZA42-ARIN
OrgTechName:   Apple Computer Inc
OrgTechPhone:  +1-408-974-7777
OrgTechEmail:  droot@apple.com

In short, it is Apple.
 
I think apple is trying to reconcile all of the double orders that were placed on Tuesday. Unfortunately, it sounds like people with legitimate multiple orders are finding some of their orders are being canceled by mistake.
 
drew0020 said:
Now im nervous. I ordered 1 iPhone on 6/15 at 8:07am EDT and mine still says prepared for shipment with delivery on 6/24. I got an email from AT&T on 6/18 subject: Your iPhone CSS which basically says thanks for choosing AT&T and iPhone.

Think im fine? Ill be really annoyed if this order gets cancelled.
Click to expand...

hmmm i haven't gotten this css email yet...
 
chrisgeleven said:
abs.apple.com is a legit Apple subdomain. Here is a DNS query showing that:

Code: 
dig abs.apple.com
; <<>> DiG 9.6.0-APPLE-P2 <<>> abs.apple.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 53984
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;abs.apple.com.			IN	A

;; ANSWER SECTION:
abs.apple.com.		86307	IN	CNAME	bibz01.apple.com.
bibz01.apple.com.	86307	IN	A	17.112.144.82

;; Query time: 2 msec
;; SERVER: 10.0.1.1#53(10.0.1.1)
;; WHEN: Sat Jun 19 19:59:52 2010
;; MSG SIZE  rcvd: 68

Basically, the dig lookup shows that abs.apple.com is just a CNAME for bibz01.apple.com, who's IP address is 17.112.144.82.

A WHOIS lookup of the IP address shows who owns that IP address:

Code: 
whois 17.112.144.82

OrgName:    Apple Inc.
OrgID:      APPLEC-1-Z
Address:    20400 Stevens Creek Blvd., City Center Bldg 3
City:       Cupertino
StateProv:  CA
PostalCode: 95014
Country:    US

NetRange:   17.0.0.0 - 17.255.255.255
CIDR:       17.0.0.0/8
NetName:    APPLE-WWNET
NetHandle:  NET-17-0-0-0-1
Parent:
NetType:    Direct Assignment
NameServer: NSERVER.APPLE.COM
NameServer: NSERVER2.APPLE.COM
NameServer: NSERVER.EURO.APPLE.COM
NameServer: NSERVER.ASIA.APPLE.COM
Comment:
RegDate:    1990-04-16
Updated:    2010-04-09

RTechHandle: ZA42-ARIN
RTechName:   Apple Computer Inc
RTechPhone:  +1-408-974-7777
RTechEmail:  droot@apple.com

OrgTechHandle: ZA42-ARIN
OrgTechName:   Apple Computer Inc
OrgTechPhone:  +1-408-974-7777
OrgTechEmail:  droot@apple.com

In short, it is Apple.
Click to expand...

Thank you!
 
koopa35 said:
good to know.

so my new upgrade is 2/18/2012
got iphone css email from att
order on apple says preparing to ship..

so i hope im cool and will get the device on the 24th.
Click to expand...

Exact opposite as you haha

Upgrade date hasn't changed
no css email
order still says not yet shipped

But hey, at least my ship date is the 24th...we'll see what happens, can't do much but hope for the best! best of luck to all of you and getting your iPhone 4's
 
I never got the CSS but it is updated when I log into ATT.com

Does anyone remember where/whether or not there was a check box with the AT&T terms, etc.? I tried so many times trying to pre-order, I honestly don't remember seeing the check box or not.
 
I'm glad to see Apple and ATT canceling orders. Some of you are rediculous for ordering 3 and 4 of the hottest phone ever released.
 
mateen110 said:
Exact opposite as you haha

Upgrade date hasn't changed
no css email
order still says not yet shipped

But hey, at least my ship date is the 24th...we'll see what happens, can't do much but hope for the best! best of luck to all of you and getting your iPhone 4's
Click to expand...

hmmm has yours been cancelled? i hope not. but if it has the steps i have seem to indicate things are ok and what you have me be bad :( . again i hope you get your and it ships soon.

ericwang said:
I never got the CSS but it is updated when I log into ATT.com

Does anyone remember where/whether or not there was a check box with the AT&T terms, etc.? I tried so many times trying to pre-order, I honestly don't remember seeing the check box or not.
Click to expand...

i dont remember checking it..:confused:
 
Collin from Apple said the only way the orders are getting cancelled are people not checking the box at checkout on Apple.com or they aren't going to the website given in a followup email within a specified timeframe. If you are already in Prepared for Shipment phase, he said they won't take you out... Just relaying what I was told
 
koopa35 said:
hmmm has yours been cancelled? i hope not. but if it has the steps i have seem to indicate things are ok and what you have me be bad :( . again i hope you get your and it ships soon.



i dont remember checking it..:confused:
Click to expand...


Not yet and nahh you are ok, its me :(
and wow seems as if this thread is making headlines...
 
Lifesuxsbad said:
Middle Finger
Click to expand...

Why the middle finger? You really do have no idea what you're talking about if you think that is some kind of fake phishing site.

the A record for that site is held on Apple's own nameservers, and the ip that it points to is registered to Apple. This is a genuine Apple page. Fact.
 
Glad I ordered with ATT :D Everyone was saying to do Apple, and believe me I tried...no bones, broke down and went to the ATT store, hour and 45 min later I finally had a pre-order!
 
mateen110 said:
Not yet and nahh you are ok, its me :(
and wow seems as if this thread is making headlines...
Click to expand...


Just got this email from Apple:

"Dear Customer,

We were unable to complete the authorization process for your iPhone
order. As a result, we had to cancel your iPhone order. To complete the
purchase of your iPhone, please visit an Apple Retail Store or an AT&T
company-owned retail store."

Yeah, it's been one horrible experience after another with this pre order process. Probably won't ever do this again.
 
chrisperra said:
Collin from Apple said the only way the orders are getting cancelled are people not checking the box at checkout on Apple.com or they aren't going to the website given in a followup email within a specified timeframe. If you are already in Prepared for Shipment phase, he said they won't take you out... Just relaying what I was told
Click to expand...

If you do not check the box, do they still let you proceed to completing the checkout? Also, I don't really remember this "box" I had to check. Do you remember what step it was?
 
jons said:
Just got this email from Apple:

"Dear Customer,

We were unable to complete the authorization process for your iPhone
order. As a result, we had to cancel your iPhone order. To complete the
purchase of your iPhone, please visit an Apple Retail Store or an AT&T
company-owned retail store."

Yeah, it's been one horrible experience after another with this pre order process. Probably won't ever do this again.
Click to expand...

so is both of your orders cancelled? so many people ordering at once has screwed things up.. :(
 
jons said:
Just got this email from Apple:

"Dear Customer,

We were unable to complete the authorization process for your iPhone
order. As a result, we had to cancel your iPhone order. To complete the
purchase of your iPhone, please visit an Apple Retail Store or an AT&T
company-owned retail store."

Yeah, it's been one horrible experience after another with this pre order process. Probably won't ever do this again.
Click to expand...

Does "authorization" refer to the payment process perhaps?
 
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