Apple's Dan Riccio Says 2018 iPad Pro 'Meets or Exceeds' Quality Standards of Design and Precision, More Info to Come

[-BigMac-]

With these tolerances in place, I presume Apple will tolerate customers eyeballing their payments for these aswell?

 

[TonyC28]

The picture associated with this article may be creating some confusion. Was Apple specifically responding to that iPad or just the issue in general? The iPad in the picture clearly has a bend more than 400 microns and I can't believe Apple would say that is acceptable,

 

[DNichter]

No, just no. Apple themselves have made a statement saying the bent ipads are fine. No hyperbole here just facts coming directly from Apple. It's up to the consumer to decide if they will fork out money for said product. It looks like most people will not pay Apples premium prices for a product that's bent going by the responses on the couple of threads on this topic.

I didn’t say Apple never said that. I have even said that Apple’s stance is wrong and they botched this whole thing. My only point to that individual was that it’s overblown and not the end of the world. People on the site just seem to get off on this stuff for some reason. They make millions of these things and we don’t even know if it’s a widespread issue.

 

[KPandian1]

Post a link.

Dan Ricio has said that the flatness spec is 400 microns, tighter than for previous generations, and that iPads meet that spec. That is not an admission that they ship "bent" iPads, it's an admission that the iPad spec is flatter than ever.

Read the parent article of this thread - it references the Verge article. Apple's PR spin while admitting.

https://www.theverge.com/2018/12/19...end-pro-2018-shipping-manufacturing-confirmed

 

[justperry]

I ordered my car from Toyota waited 3 months for delivery from Japan to the US, it can only be delivered by specific drivers to the dealer who are certified, etc, etc. Guess what a) it didn't come with any dings, dents or scratches on it and b) I would NOT have accepted it with any dings, dents or scratches on it. This despite due to the its size they have remove the power mirrors off of it so they can get fit them onto the cargo ship. No I spent a lot of money on my vehicle and in the wold of SmartPHones and Tablets, Apple is the same thing. Demanding high dollar for what you get, then I expect to get a tablet, phone, etc without known defects, issues or design problems you found before you shipped and now want to ignore those issues. I am fortunate that my Vehicle and my iPad Prod 3rd Gen all arrive safely, but clearly some did not. Apple can exchange them, and sell them as Refurbs.

Your car has a tolerance too, more than you might think, you can't see it though, it's all curvy.

 

[Yojimbo007]

If I'm spending over 2K on an iPad then its completely unacceptable to have a bend as depicted in the photo. It would be exchanged until I would get one without a bend.

It's amazing Apple is trying to pass this off as a manufacturing variance.

If Apple claims that the bend in the ipad depicted in the pic is ok.. then they are full of Crap !

But I dont believe Apples/Dans comments is refering to the bend in the Ipad depicted in the picture.
That ipad has been carried around in a backpack for a week and and there is no saying if it was abused and mistreated. .
I wouldnt just throw an 2k ipad computer in my backpack and run around.. that's careless .... and any damage from that is owners responsibility.

I believe Apple is addressing the issue Dan specifily and clearly pointed out: slight bend, thickness of few sheets of paper.
That i can see as acceptable....
Previouse ipads had curved edges.. so it would have been harder to detect minute, insignificant bends.
But with the New squared off edges its easer to destect the slightest bend if layed on flat surface.


So ya.. i think Apple may be correct .. but they are full of Bull-crap if they say the above bend depicted in the picture is ok !.

 

[Edsel]

"This 400 micron variance is less than half a millimeter (or the width of fewer than four sheets of paper at most) and...."
Define the four sheets and how the gap is measured, Apple.

 

[justperry]

How times have changed. Name one Apple computer today that fits in this philosophy under Saint Cook

Erm.. a 2012 Mac Pro...

 

[KPandian1]

But don't act like your Toyota is defect free. Most people don't even know what to look at when they take delivery of a vehicle costing 30 or 50x more than their iPad.

You have to magnify the 400 microns deviation of the one pound device by the multiplication factor of a 4000 pound automobile's spine/frame to argue your point.

 

[mikethemartian]

In this case "Arrogance" means fighting for what Apple used to stand for. He fought for what Jobs taught him was important. THAT is why he got fired.

Now Cook, Ive, and Ferengi ( PROFIT!! ) can make garbage computers, pre-bent iPads, gold watch bands, emojis, and charge $1600 for phones that people won't buy. Without the burden of giving a damn about those pesky customers who keep messing up their fun.

Forstall is Apple's last best chance to return to Apple "core" ( sorry ) values. And there is 0.00% they will bring him back.

Gold-pressed latinum watch bands.

 

[Naraxus]

You know what...? F buying mac pro.

Just call it a Mac. There's nothing even remotely resembling "Pro" at Apple these days.

 

[KPandian1]

Toyota has sold millions of vehicles where they failed to properly rust-proof the chassis which sometimes resulted in the entire vehicle breaking in half...But yeah, your slightly less than razor-flat iPad that you're probably going to put in a plastic case worth about $2. That's something to be seriously upset about.

Wrong - Apple has been called out for chipping paint on its iPhones and laptops.

 

[Shiro_Simba]

Toyota has sold millions of vehicles where they failed to properly rust-proof the chassis which sometimes resulted in the entire vehicle breaking in half...But yeah, your slightly less than razor-flat iPad that you're probably going to put in a plastic case worth about $2. That's something to be seriously upset about.

Like apple’s MacBook Pro’s with Nvidia chips .......

Look I’m an apple fan.

But we are talking about a bent iPad chassis , and you are talking about rust proofing ..... right . As I said , don’t move the goal posts ! Toyota gonna sell u a bend chassis ?

And before you go off on a tangent .... both Apple and Toyota had recalls .... but .... back the chassis eh ?

 

[newellj]

I didn’t say Apple never said that. I have even said that Apple’s stance is wrong and they botched this whole thing. My only point to that individual was that it’s overblown and not the end of the world. People on the site just seem to get off on this stuff for some reason. They make millions of these things and we don’t even know if it’s a widespread issue.

Oh yeah, that, and I'll bet not one in 50 people posting in this thread own one of the 2018 iPad Pro models...

 

[pat500000]

Just call it a Mac. There's nothing even remotely resembling "Pro" at Apple these days.

You’re right.

 

[newellj]

No, we are talking about manufacturing tolerances. You can decide if a particular defect is something you can live with or not. But don't act like your Toyota is defect free. Most people don't even know what to look at when they take delivery of a vehicle costing 30 or 50x more than their iPad.

...and which, depending on the defect, could actually kill or seriously injure them.

 

[justperry]

What do you think? Seriously... we’ve to deal with Saint Cook. Do you really think Saint Cook will use the more expensive aluminum on his premium priced iPad ‘Pros’?

Link please....prove what you say.

 

[Glavin]

I'm recalibrating my personal understanding of "micron" as I type.

 

[jonblatho]

The picture associated with this article may be creating some confusion. Was Apple specifically responding to that iPad or just the issue in general? The iPad in the picture clearly has a bend more than 400 microns and I can't believe Apple would say that is acceptable,

MacRumors is using a photo from a post that does indeed relate to a bent iPad Pro, but the bending happened after being taken out of the box. Misleading.

 

[newellj]

I'm 100% certain your Toyota has significant panel gaps, orange-peel and swirl marks on the paint, and it could even be substantially damaged in shipping, repaired in port, and never disclosed to you the eventual buyer.

Heck, I had one with a defective Takata airbag. And that took months and months to get fixed because they couldn't get the parts...

 

[justperry]

Let’s keep within the goal posts here . Are you saying a Toyota will sell you a car with a bend chassis ?

We are not playing spot defects the average consumer will miss - cause you would need to be blind to not notice some of these iPads .... judging by the pics

The picture used by MR is not one out of the box as have been said/proven before, he/she had it in a backpack while travelling.

 

[run1976]

I'm really more interested to see the defense the Apple Avengers will put on (e.g., guys like Rene Ritchie and Gruber).

Assemble!

Gruber will ignore the topic as he often does when a good explanation is not handily available.

 

[deebinem]

Sorry Apple, due to this I'm not going to buy it anymore.
I was fighting with myself yes/no/yes/no/yes, and this helped me out...
A big "NO" to iPad Pro!

I need to find a way to get completely away from Apple.

I dunno, sell all of your ****?

 

[pat500000]

The dude is "VP of Hardware Engineering." I'd be more surprised if he responded with, "Ooops, we did it again."

He's not going to admit fault for it. Doing so would admit that he and/or his team screwed up, and most people in positions like his rarely do so, if ever.

Anyway, keep an eye on Apple staff announcements if you can. If we suddenly see that Dan Riccio has decided to retire to "spend more time with his family," or he has resigned for other reasons, then we can have a pretty good guess as to why.

Opps we did it again reminds me of Brittney spears new track “pay me baby, one more time.”

 

[KPandian1]

I am not going to sell out yet and waiting for the next announcements to decide what to do. However for a company that used to be fun to watch Apple is no longer that company that it is an enjoyable hobby to watch. Bent iPads at these prices are unacceptable.

I have been very sympathetic to Apple for awhile but my confidence in their direction is running out. I started out more enthusiastic than a lot of others so if I am beginning to feel this way i am sure quite a few others are.

We shall see what they do in the future and i will hang around but given the examples of their services if that's the company they are going to become I will maybe need to find something else to get my tech buzz off of. Because quite frankly the titles they are producing look like unadulterated tripe. Hanging in there to see if they can sell that tripe though lol.

I have been very sympathetic to Apple - with you there.

Apple closed today at its lowest price of the last 52 weeks - an $83.84 swing down over the year. Down ~36%!