Apple's Dan Riccio Says 2018 iPad Pro 'Meets or Exceeds' Quality Standards of Design and Precision, More Info to Come

[ipponrg]

You still need data to make a case that this is a widespread problem and is over 400 microns in a majority of those cases. Apple told you the tolerance. Outside of that, they’ll replace. If we don’t have the numbers, we just have some anecdotal pictures of out of spec iPads.

Apples build quality and reliability is industry leading. I posted the CR data in this thread.

Get over it. A few are bent more than they should be. Where was this 6 weeks ago? It’s not like every one they shipped is bent. Stop overreacting.

Am I overreacting? I’m simply explaining other people’s rationale. It seems someone needs a hug tonight.

Whether they replace or not is not the point. The point is people have an expectation, and they were disappointed. ‍♂️

 

[I7guy]

Am I overreacting? I’m simply explaining other people’s rationale. It seems someone needs a hug tonight.

Whether they replace or not is not the point. The point is people have an expectation, and they were disappointed. ‍♂️

So a few people were disappointed and now here is an overall problem? It (the disappointment and some quality issues) happens with every product release.

 

[iMEric984]

You really don't get it, do you.

Abzigal says, and I paraphrase > 'we all should stop posting'. No one besides him looks like a hypocrite for not following his advice.

Practicing what you preach means exactly that, doing yourself what you suggest others do. No one else is a hypocrite for not following his suggestion - because it was HIS suggestion, not theirs.

Considering this has to be explained to you again makes me wonder just how terribly flawed your logic is on everything else.
[doublepost=1545638216][/doublepost]

I think this attitude sums up the view from many people relentlessly defending Apple. Their particular toy is fine (for now at least) so ... they don't see what the big issue is for anyone else.

On the other hand, consider someone who's been burned before (once or more than once) by dying video cards, thermal throttling, bent devices from normal use, prematurely failing batteries, keyboards broken by a piece of dust, etc. ... and had to be without their device for a while as Apple pondered whether it was a warranty replacement ...

... then maybe, just maybe, hearing about this issue would give you pause in a major way before buying one of these flimsy $1000+ devices.

So what you’re saying is basically, you’ve had issues with every Apple device you’ve ever owned?? Why would you still buy from them if that’s the case?

 

[ipponrg]

So a few people were disappointed and now here is an overall problem? It (the disappointment and some quality issues) happens with every product release.

You say it’s a few, but I suppose if Apple wants to publicly address it, then it can’t possibly be an issue. After all, it took them over a year to acknowledge battery problems. Shrug

 

[Radon87000]

You say it’s a few, but I suppose if Apple wants to publicly address it, then it can’t possibly be an issue. After all, it took them over a year to acknowledge battery problems. Shrug

THe battery issues were intentional to force upgrades. They remained silent for that long because it was working. Apple will replace these iPads outside of the return window only if it affects sales

 

[Romeo_Nightfall]

you just criticized positive anecdotal evidence only to defend and give more negative anecdotal evidence.

I posted CR evidence Apple leads the industry in reliability. Ultimately, all tech will have problems, particularly if you’re shipping 300M devices annually.

There is data showing Apple has industry leading reliability and many examples of Apple supporting their products (hardware especially) far longer than the usual 1 year.

Your assertion Apple devices are “flimsy” is just wrong.

The main reason (more data) that Apple devices have higher values (look at iPhone as an example) is because they have longer usable lifespans than competitors.

But don’t let reality get in the way of your Apple bashing and doom and gloom.
[doublepost=1545663843][/doublepost]
Totally wrong. All the money in the world isn’t going to mean perfection and the incremental benefit would not even be worth the incremental cost of it were possible.

Airplanes still crash. You can only strive for perfection and Apple is industry leading in reliability according to Consumer Reports for one.

All of your data is anecdotal and irrelevant to the story.

Anecdotal seems the new buzzword You learn at university?!
HUMAN is anecdotal ... I wanna be human, and that’s what apple always referred to. Tim is not leading a human apple he makes it just another company.

Do You NOW understand?

 

[Gilligan's last elephant]

You still need data to make a case that this is a widespread problem and is over 400 microns in a majority of those cases. Apple told you the tolerance. Outside of that, they’ll replace. If we don’t have the numbers, we just have some anecdotal pictures of out of spec iPads.

So someone with a 410 micron bend will get their device changed wherever they are in the world, without any problem?

 

[Shiro_Simba]

So a few people were disappointed and now here is an overall problem? It (the disappointment and some quality issues) happens with every product release.

Totally agree with issues every product , though the ones Apple actually reponds to, is not a few people, it’s enough of an issue to make one of the most secretive companies to actually acknowledge.

If you can get Apple to actually respond , it’s big enough. Apples stance every launch is to ignore . When they reply.... not a few people

 

[I7guy]

Totally agree with issues every product , though the ones Apple actually reponds to, is not a few people, it’s enough of an issue to make one of the most secretive companies to actually acknowledge.

If you can get Apple to actually respond , it’s big enough. Apples stance every launch is to ignore . When they reply.... not a few people

Apple sells so many units of product that a small percentage within statistical engineering norms affects many units. But that’s not the point.
[doublepost=1545732829][/doublepost]

THe battery issues were intentional to force upgrades. They remained silent for that long because it was working. Apple will replace these iPads outside of the return window only if it affects sales

I missed the old great conjectures of yore.

 

[Shiro_Simba]

Apple sells so many units of product that a small percentage within statistical engineering norms affects many units. But that’s not the point.
[doublepost=1545732829][/doublepost]
I missed the old great conjectures of yore.

Though the issue raised here , is it manafacturing issues or design issue . My opinion is that people are worried that the design , and thinnes etc means it’s the least durable iPad to date and many are concerned about how the devices will hold up and concerns beyond 14 day return period .

We get all devices have small percentage defects, that is part of the manafacturing process.

We should not assume the issue it’s small or large, too early as it’s just been released , and we don’t have access to stats.

People who are worried should get AppleCare + , thing bends , Apple has to replace it . Though sad that now for some devices you need to get it, not to cover what we might do, but what Apple has delivered .

And like the video I posted , iPad 1 v iPad Pro, it’s ridiculous how easy the new one bends, so let’s realistic here, at least let’s stop pretending this is not the least durable iPad .

 

[I7guy]

Though the issue raised here , is it manafacturing issues or design issue . My opinion is that people are worried that the design , and thinnes etc means it’s the least durable iPad to date and many are concerned about how the devices will hold up and concerns beyond 14 day return period .

We get all devices have small percentage defects, that is part of the manafacturing process.

We should not assume the issue it’s small or large, too early as it’s just been released , and we don’t have access to stats.

People who are worried should get AppleCare + , thing bends , Apple has to replace it . Though sad that now for some devices you need to get it, not to cover what we might do, but what Apple has delivered .

And like the video I posted , iPad 1 v iPad Pro, it’s ridiculous how easy the new one bends, so let’s realistic here, at least let’s stop pretending this is not the least durable iPad .

“easily” is relative not absolute. There is no access to stats but Apple is a very smart company on top of all aspects of their operations. And this wasn’t even the point of some threads. For $1400 my max should be a tank, right? Indestructible. Yet I have AppleCare and its in a case.

Apple is making larger thinner sexy devices. The trade-off is less absolute durability than a smaller, brick like iPad.

 

[BigBoy2018]

So what you’re saying is basically, you’ve had issues with every Apple device you’ve ever owned?? Why would you still buy from them if that’s the case?

Uh, no. I thought it was obvious I was giving examples of a few of the many issues people over the years have had with apple products.

I personally experienced several dying video cards (with my own laptop or with friends who asked me to diagnose it before I took it to Apple). Those problems believe it not were considered the result of a lack thermal management by MacBook pros even back in the days when their laptops were still 'fat'.

I also know two people who've had their current design era MacBook pro's keyboard fail. I've avoided the MBP since 2016 so I haven't given myself the opportunity to get a faulty keyboard.

I've also had an iPhone 6 plus gent slightly bent, which made me exchange it for an iPhone 6s (non plus), that also became slightly bent (with normal use - challenge me all you want about that one) which made it challenging, but not impossible, for a repair place to replace my battery when it wore down. Also my daughters iPhone SE, which has lived in a Lifeproof case for ALL of it's existence is slightly bent, again from normal use.

Given devices I've personally bought like the iPhone 6, 6 plus, and SE have all suffered the 'bends', I would never trust a device from Apple that much bigger and even thinner (the current iPad Pro for example). Like I, and many have said: There's a law of physics here. The forces of normal use on a device like the iPad Pro would make it easier to bend than any other device prior.

Give me something that's sturdier! I'll live with the extra few ounces. I seriously can't believe people are raving about how much better their lives are with a device that's marginally thinner and lighter. What a bunch of short sighted pansies.

 

[Radon87000]

[doublepost=1545732829][/doublepost]
I missed the old great conjectures of yore.

Those werent conjectures. They are facts. They introduced the throttle quietly in iOS 11 and did not expect anyone to notice it.
[doublepost=1545734813][/doublepost]

Apple sells so many units of product that a small percentage within statistical engineering norms affects many units. But that’s not the point.
[doublepost=1545732829][/doublepost]
I missed the old great conjectures of yore.

There is no issue with the 2017 iPad Pro 12.9. So yeah, Apple is being anti consumer by not stopping these units from circulation. How is the average consumer expected to know the iPad is bent? Apple has a 1 year warranty. What if the bend gets worse after being in a backpack and results in Touch Disease or the like a few years down the line? Apple should guarantee an instant replacement anytime anything goes wrong with any bent iPad Pro 2018. They should own up that their cost cutting like on the iPhone 6 has once again fallen flat.

 

[Gilligan's last elephant]

Though the issue raised here , is it manafacturing issues or design issue .

.

Probably a Design for Manufacturability issue.

 

[Radon87000]

“easily” is relative not absolute. There is no access to stats but Apple is a very smart company on top of all aspects of their operations. And this wasn’t even the point of some threads. For $1400 my max should be a tank, right? Indestructible. Yet I have AppleCare and its in a case.

Apple is making larger thinner sexy devices. The trade-off is less absolute durability than a smaller, brick like iPad.

The stats are high enough that Apple bothered to issue a statement twice on this

There is no reason why the 2018 iPad Pro isn't as durable as the 2017 version. It looks just as good. The fact is they introduced FaceID at a higher cost and then compromised on the durability to maintain profits. This issue will be mysteriously fixed on the 2019 iPad Pro but then, Timmy will try cutting costs somewhere else.

 

[I7guy]

Those werent conjectures. They are facts. They introduced the throttle quietly in iOS 11 and did not expect anyone to notice it.

That’s a conjecture as well as apple introduces power mgmt to drive sales.

There is no issue with the 2017 iPad Pro 12.9. So yeah, Apple is being anti consumer by not stopping these units from circulation. How is the average consumer expected to know the iPad is bent? Apple has a 1 year warranty. What if the bend gets worse after being in a backpack and results in Touch Disease or the like a few years down the line? Apple should guarantee an instant replacement anytime anything goes wrong with any bent iPad Pro 2018. They should own up that their cost cutting like on the iPhone 6 has once again fallen flat.

If there is a problem apple will address it. They are rated first in customer satisfaction for a reason. Btw, what’s “Touch disease”?
[doublepost=1545735368][/doublepost]

The stats are high enough that Apple bothered to issue a statement twice on this

More conjectures.

There is no reason why the 2018 iPad Pro isn't as durable as the 2017 version. It looks just as good. The fact is they introduced FaceID at a higher cost and then compromised on the durability to maintain profits. This issue will be mysteriously fixed on the 2019 iPad Pro but then, Timmy will try cutting costs somewhere else.

More great suppositions. Love to read them. Keep them coming.

 

[Shiro_Simba]

“easily” is relative not absolute. There is no access to stats but Apple is a very smart company on top of all aspects of their operations. And this wasn’t even the point of some threads. For $1400 my max should be a tank, right? Indestructible. Yet I have AppleCare and its in a case.

Apple is making larger thinner sexy devices. The trade-off is less absolute durability than a smaller, brick like iPad.

No need to be facetious, no one is asking for an indestructible device. For £2k I expect it to last 5 years , and the last thing to worry about is the chassis.

And yet you claim a small percentage You see my point, we need to avoid such assumptions as we have no data at all to support it .

 

[BigBoy2018]

Apple is making larger thinner sexy devices. The trade-off is less absolute durability than a smaller, brick like iPad.

I think this sums up the problem: Apple is going for 'sexy', and short-sighted customers who are too much of a pansy to handle something that's a little heavier and sturdier are handing them their cash. So we really need to blame the customers as much as Apple for this issue.

 

[I7guy]

No need to be facetious, no one is asking for an indestructible device. For £2k I expect it to last 5 years , and the last thing to worry about is the chassis.

And yet you claim a small percentage You see my point, we need to avoid such assumptions as we have no data at all to support it .

The reason I claim a small percentage is history. I’m not saying apple is defect free over the years, but they never seemed to have a defect rate of 100%, hence small percentage.

I paid a bunch of money for my max and I expect it to last. That’s reality. It’s not indestructible, which is why I have AppleCare.

 

[Shiro_Simba]

The stats are high enough that Apple bothered to issue a statement twice on this

There is no reason why the 2018 iPad Pro isn't as durable as the 2017 version. It looks just as good. The fact is they introduced FaceID at a higher cost and then compromised on the durability to maintain profits. This issue will be mysteriously fixed on the 2019 iPad Pro but then, Timmy will try cutting costs somewhere else.

The fundamental issue is that many here still don’t believe the 6 had a design fault, which was corrected in the 6s to reinforce the structural integrity. Some here claim there was no reason to do it, and Apple did it just to appease the media.... ‍♂️

 

[BigBoy2018]

Btw, what’s “Touch disease”?
[doublepost=1545735368][/doublepost]
More conjectures.


More great suppositions. Love to read them. Keep them coming.

Wow, and I thought you were a good adversary with all the facts defending Apple to the end, but you haven't even heard of the touch disease? Your stock just went way down among us apple critics with that one bud.

https://www.lifewire.com/iphone-touch-disease-4120914

 

[I7guy]

I think this sums up the problem: Apple is going for 'sexy', and short-sighted customers who are too much of a pansy to handle something that's a little heavier and sturdier are handing them their cash. So we really need to blame the customers as much as Apple for this issue.

Can’t tell if there is a hint of sarcasm in there but Apple shouldn’t design fragile devices and customers shouldn’t abuse expensive iPads.
[doublepost=1545736036][/doublepost]

Wow, and I thought you were a good adversary with all the facts defending Apple to the end, but you haven't even heard of the touch disease? Your stock just went way down among us apple critics with that one bud.

https://www.lifewire.com/iphone-touch-disease-4120914

Lol. Ever hear of sarcasm. /s

 

[BigBoy2018]

If there is a problem apple will address it. They are rated first in customer satisfaction for a reason. .

So instead of having a device that doesn't bend with normal use, we should pay another 25-percent of the value of the device for Apple care and make several trips to the apple store when our devices have a problem. All the time and inconvenience caused by the design flaws, but hey, they give GREAT customer service after that!

 

[Shiro_Simba]

The reason I claim a small percentage is history. I’m not saying apple is defect free over the years, but they never seemed to have a defect rate of 100%, hence small percentage.

I paid a bunch of money for my max and I expect it to last. That’s reality. It’s not indestructible, which is why I have AppleCare.

History ? Based on what ? MR threads, even historically, you have no data on return/repair %. Hence I recommend we avoid such claims with no data.

I fail to see the logic , if not , than must be small ? Though I assume you mean within manafacturing process, in which case , yes small, unless some component is very difficult to deal with. But I agree , tolerances are in place to ship products that have small % of defects that are returned.

You know we are discussing a potential structural integrity design issue here, making it 100%.

 

[BigBoy2018]

Can’t tell if there is a hint of sarcasm in there but Apple shouldn’t design fragile devices and customers shouldn’t abuse expensive iPads.
[doublepost=1545736036][/doublepost]
Lol. Ever hear of sarcasm. /s

You say 'abuse'. In some cases, maybe. But it's the precise definition of 'abuse' that's important here. Let's face it, these are devices specifically useful because they can be taken anywhere, used out in the field, in classrooms, etc. So maybe you define 'abuse' as any use besides gently using your iPad on the couch then putting it away in it's glass case for the night. But out in the real world, these things need to stand up to a modicum of what you probably would consider 'abuse'. Otherwise, what's the point of these expensive toys?!?