Apple's Dan Riccio Says 2018 iPad Pro 'Meets or Exceeds' Quality Standards of Design and Precision, More Info to Come

[Glockworkorange]

The Apple Team on here wax lyrical about how reliable Apple products are, about being best in the industry. In fact one of them claims the failure rate is less than 1/1000. But the Apple Team all seem to buy Applecare+ which seems to cost 20%,or so of the retail price. Something doesn't add up. It would add up if Apple products were unreliable..
[doublepost=1545746933][/doublepost]On

One drop and its broken???

One drop on concrete or rock surface from several feet in the air will shatter just about any screen.

By the way, accidental damage is the only reason I buy it—-not because I am worried about breaking from normal use.

I happen to be clumsy and the repair costs are just too high to fly without a net.

 

[Piggie]

400 microns is .0015"
I would hardly call a .0015" over 12 inches a "low quality standard".

That's incorrect. You put the decimal point in the wrong place.
400 microns is almost .016" 16 thousandths of an inch which is a lot in engineering terms but not much of a bend over 12"
You would be unlikely to ever notice such a bend unless you REALLY looked for it.
it's the thickness of 4 normal sheets of paper.

Every bent image I have seen has been vastly more that this amount, which Apple claims is the maximum they will allow.
Hence I find this hard to believe. Someone is not telling the truth here, as is 4 sheets is the MAX allowed, we much assume many are less than that, and I would not expect anyone would unpack a brand new ipad and ever notice such a tiny bend.

So either people are lying, or Apple is lying.

 

[Glockworkorange]

Yeah, dropped face down on the subway steps and cracked the screen and got an iphone 7 as a present.

Yeah, a single drop from normal height on a hard substance will shatter any smartphone. Well, most any.

 

[Baymowe335]

My laptop and Android mobile have power management but do not throttle. Why I wonder?




Will they "address" it the same way they addressed Touch Disease on iPhone 6 and Spotgate on iPad Pro 10.5 2017?


Source?

https://ifixit.org/blog/8309/iphone-6-plus-gray-flicker-touch-death/



Not suppositions. Facts.

1.iPad Pro 2017 has greater durability than iPad Pro 2018.
2.iPad Pro 2018 costs more to make than 2017 model which means lower profit margin. So corners need to be cut to maintain profits.

Yeah, Apple addressed those issues and they are limited. We’ve established there will inevitably be issues when you ship 300M devices annually.

My Note 4 didn’t power manage, it just shut off and boot looped with 50% battery. Apple at least supports their devices, unlike Samsung who told me I’m out of warranty.

After googling the problem, it is not just me with the Note 4 issue. You like Android so much, go to Android Authority and tell them.

 

[torana355]

But there's a difference:

The "bends" that Apple is talking about are nearly undetectable to anyone without a laser.

The "bend" being depicted is about (literally!) a hundred times that.

People that think that the picture is what Apple believes is "acceptable" are simply not thinking it through.

I know that but that's the issue, NOBODY is complaining about an iPad that is under the threshold of 400 microns. This all started because there are iPads in circulation that are bent much worse. Apple could have avoided all of this if they put more thought into their statement. Something along the lines of "We are aware there are some iPads being shipped with an out of spec Bend and we encourage those of you with this issue to bring the Ipad back for a replacement" .

Had Apple of done this then there would be no issue, instead they sneakily tried to pass off a bend as "normal" hoping people would choose to keep the bent ipad rather then return it. Do you really think your average consumer knows what 400 microns is???? They are likely to take Apple's word for it and think a bent ipad is normal.

 

[pat500000]

What’s funny is that apple DID NOT deny verge claim.

 

[KPandian1]

My point? What do you think? Take some time to think about. Hmmm hmmm

Very fine touch of sarcasm!

 

[torana355]

What’s funny is that apple DID NOT deny verge claim.

Exactly, Apple are trying to minimize returns in order to maximize profits. It's just great to see more and more people waking up to Apple's BS.

 

[Baymowe335]

That's incorrect. You put the decimal point in the wrong place.
400 microns is almost .016" 16 thousandths of an inch which is a lot in engineering terms but not much of a bend over 12"
You would be unlikely to ever notice such a bend unless you REALLY looked for it.
it's the thickness of 4 normal sheets of paper.

Every bent image I have seen has been vastly more that this amount, which Apple claims is the maximum they will allow.
Hence I find this hard to believe. Someone is not telling the truth here, as is 4 sheets is the MAX allowed, we much assume many are less than that, and I would not expect anyone would unpack a brand new ipad and ever notice such a tiny bend.

So either people are lying, or Apple is lying.

Or a few of the 12 million they will sell this quarter are simply bent more than they wanted and slipped through.

Not everything is a conspiracy theory or doom and gloom time.

 

[dk001]

WHAT PhotoS????

I have seen TWO Photos: The one in the original article, and another that again has no frame of reference.

BOTH OF WHICH PHOTOS DO NOT SHOW AN IPAD THAT APPLE DEEMED "ACCEPTABLE"!!!!!
..

Like I said, deliberate ignorance of evidence. There are other photos but you refuse to look. Lying to yourself by omission. Your stance that if it isn't here on this site it doesn't exist.

Once again, use basic geometry. Either the iPad is bent or everything else is.

You go right ahead and keep on deceiving yourself.
Take care and have a Happy Holiday.
[doublepost=1545880808][/doublepost] Quick Google search: Bent iPad Pro 2018

 

[Radon87000]

Yeah, Apple addressed those issues and they are limited. We’ve established there will inevitably be issues when you ship 300M devices annually.

My Note 4 didn’t power manage, it just shut off and boot looped with 50% battery. Apple at least supports their devices, unlike Samsung who told me I’m out of warranty.

After googling the problem, it is not just me with the Note 4 issue. You like Android so much, go to Android Authority and tell them.

Apple has managed to slowdown each and every one of my iOS devices for over 4 years now. It’s gotten to the point I kept my 2017 iPad Pro 12.9 on iOS 10. I already switched to Android this year and have no intentions of returning until Apple comes out with a decent phone at a decent price.


There were no issues with the 12.9 Pro 2017 despite shipping more than 300mn last year btw.


As far as power management goes, I prefer the shutdown option as I would have gone to the store and gotten it repaired instead of degrading the experience without telling me.


Apple has showed the finger to all their customers who suffered from Touch Disease and spotgate out of warranty and seems to be doing the same to the Bendgate 2018 customers. So Samsung and Apple are the same in this respect.

 

[pat500000]

I find very first gen of ipad very durable...i’m talking about the introduction to ipad.

 

[MacsRuleOthersDrool]

That's incorrect. You put the decimal point in the wrong place.
400 microns is almost .016" 16 thousandths of an inch which is a lot in engineering terms but not much of a bend over 12"
You would be unlikely to ever notice such a bend unless you REALLY looked for it.
it's the thickness of 4 normal sheets of paper.

Every bent image I have seen has been vastly more that this amount, which Apple claims is the maximum they will allow.
Hence I find this hard to believe. Someone is not telling the truth here, as is 4 sheets is the MAX allowed, we much assume many are less than that, and I would not expect anyone would unpack a brand new ipad and ever notice such a tiny bend.

So either people are lying, or Apple is lying.

I realized my scaling error later on (should have gone back and edited it); but you are correct: Those who have figured out how much 400 microns over 12" (or really over ANY distance!) (which truly IS about 4 sheets of 20 lb. printer paper) agrees regarding two major points:

1. That is a completely acceptable tolerance.

2. The iPad depicted in the article is "out" by MUCH more than 16 thousandths of an inch.

But the fact that the Haters seem to be (conveniently) "missing" is that Apple NEVER said that the iPad depicted in the Verge/MacRumors Article(s) (nor in fact ANY "bent" iPad depicted ANYWHERE) was ACCEPTABLE.

THAT's the difference that makes ALL the difference!
[doublepost=1545889417][/doublepost]

I know that but that's the issue, NOBODY is complaining about an iPad that is under the threshold of 400 microns. This all started because there are iPads in circulation that are bent much worse. Apple could have avoided all of this if they put more thought into their statement. Something along the lines of "We are aware there are some iPads being shipped with an out of spec Bend and we encourage those of you with this issue to bring the Ipad back for a replacement" .

Had Apple of done this then there would be no issue, instead they sneakily tried to pass off a bend as "normal" hoping people would choose to keep the bent ipad rather then return it. Do you really think your average consumer knows what 400 microns is???? They are likely to take Apple's word for it and think a bent ipad is normal.

Apple's clarification gave a common, real-world equivalent (4 sheets of paper) to what "400 microns" would look like; so, after that, yes, I really DO think your average consumer knows approximately what a 400 micron "gap" would look like.

And, considering the number of iPads Apple sells, I can't imagine that any company in their position would simply "ENCOURAGE" those hordes of iPad owners, ALL of whom would be INSISTING that THEIR iPad was a "Defective" one, to "bring your iPad back for a replacement."

Think about it.
[doublepost=1545891094][/doublepost]

Like I said, deliberate ignorance of evidence. There are other photos but you refuse to look. Lying to yourself by omission. Your stance that if it isn't here on this site it doesn't exist.

Once again, use basic geometry. Either the iPad is bent or everything else is.

You go right ahead and keep on deceiving yourself.
Take care and have a Happy Holiday.
[doublepost=1545880808][/doublepost]View attachment 812807 View attachment 812808 View attachment 812809 View attachment 812810 View attachment 812811 View attachment 812812 View attachment 812813 Quick Google search: Bent iPad Pro 2018

Quick analysis:

1. "Finger-prop-up picture": That seriously looks like an optical illusion to me. It might be true; but I really need to see it without all the confusing angles and shadows. Also, don't know if this was out-of-the-box or not.

2. "Side view detail, grey background": Need to know how much that "bend" is, and whether it was an "out of box experience", or after use.

3. "Facebook(?) Post": WAY too dark to figure out ANYTHING. Sorry.

4. "Study in Horizontal Lines": Assuming that what we are seeing is a bowed-up iPad face-down against a (hopefully flat?!?) horizontal surface, we STILL don't know if this was due to MANUFACTURING or (ab)use.

5. "Edge-on View with Keyboard": a) Can't decide if that is truly out-of-spec. b) Again, is this right out of the box, or not?

6. "iPad Pro with Pencil 2": I'm honestly not seeing it here at all. This is why Apple can't just say "Come on in!" to ALL iPad users! And again, even if I'm just not seeing it; we honestly STILL don't know if this is Manufacturing, or Use, related.

7. "Last Picture, Edge-On View": If there in fact IS a "bend" here, it CANNOT be more than 400 microns. Again, we have absolutely NO idea whether the iPad came this way, or BEcame this way...

That is my honest assessment of these photos. Without more data, that is absolutely NO evidence of a MANUFACTURING issue with the planarity of the most recent iPad(s).

 

[Gilligan's last elephant]

My Note 4 didn’t power manage, it just shut off and boot looped with 50% battery. Apple at least supports their devices, unlike Samsung who told me I’m out of warranty.

Your experience with the Note 4 is anecdotal and therefore by your standard, of no value.
[doublepost=1545902086][/doublepost]

I



Apple's clarification gave a common, real-world equivalent (4 sheets of paper) to what "400 microns" would look like; so, after that, yes, I really DO think your average consumer knows approximately what a 400 micron "gap" would look like.

.

The average consumer will have no idea what 400 microns is. In fact they might think it is quite large as 400 is a big number.

 

[LeeW]

Do you really think your average consumer knows what 400 microns is????

The average consumer won't know what 400 microns is, but they know what bent it. Since Christmas day I have had one family member and one friend come round who got an iPad as a gift, both very clearly bent. Both are 11" and both have a bend in the middle, banana style. And yes put a steel rule on both, so it's not imaginary.

 

[Piggie]

Or a few of the 12 million they will sell this quarter are simply bent more than they wanted and slipped through.

Not everything is a conspiracy theory or doom and gloom time.

So they are not being inspected correctly.
I work in quality and involved in things like this.

It varies from product to product.

Some customers request a 100% check of products we ship.

Others we do a sample check. So we will take perhaps 100 or 200 items, and randomly 100% check 10% of this amount.
If even one of this 10% sample fails, then that calls into question the remaining 90%, so then those 90% get a full check, which is a pain, to find out if this flaw/error is widespread.

The risk is that, when doing such a sample, and the lower the sample the worse. You may just pick out 10 good ones form the 100, and miss the bad ones.

For someone like Apple this is much less excusable, as they have the money to 100% automatically check such things.
Every single iPad could wizz past some camera system they would check the straightness automatically in a fraction of a second.

Our company does not have the money for such levels of automation.

I suspect the truth is simply, due to wishing to getting product OUT THE DOOR, items that are outside of tolerance are sent out to customers in the hope they are accepted and don't get returned.

Our company is guilty of this also, when you have a customer screaming on the phone where their items are, and you find a small flaw it's not uncommon to ship and hope they get accepted, than to tell them you made the slightly out of tolerance and will have to start again.

And 95% of the time you will get away with it.
I'm sure many many many companies do exactly this.

 

[Shiro_Simba]

I am absolutely correct in my points:

1. The "reference" tabletop is anything-but.

2. Apple has not stated that the iPad in the photo is "in-spec" (obviously it is not!)

3. MR should have published a clarification of Point #2, above. To not do so after over 1,000 posts is beyond negligent.

4. Apple's spec of 400 Microns is VANISHINGLY-thin. I only compared it to a soda-cracker to show how it compares with a rather-well-known frame of reference.

In a debate you cannot absolutely correct without supportive data. Your 4 points are opinions , not facts.

Valid opinions, yes and I agree with them

 

[trifid]

More cases + photos here:

https://forums.macrumors.com/threads/where-and-how-is-your-ipad-pro-11”-wi-fi-cellular-bent.2161842/

 

[I7guy]

No. Wake up consumers. Don't buy!

Too late. Oops.
[doublepost=1545914387][/doublepost]

In a debate you cannot absolutely correct without supportive data. Your 4 points are opinions , not facts.

Valid opinions, yes and I agree with them

Yes most posts here are opinions on the facts or opinions on opinions.

 

[Gilligan's last elephant]

Too late. Oops.
.

Oh well. Your loss

btw, you still have never explained why you find smart assistants "extremely annoying"

 

[I7guy]

Oh well. Your loss

That’s your opinion.

btw, you still have never explained why you find smart assistants "extremely annoying"

It’s my opinion or like/dislike that’s all. Don’t have to explain why I like vanilla better than chocolate.

 

[Gilligan's last elephant]

That’s your opinion.


It’s my opinion or like/dislike that’s all. Don’t have to explain why I like vanilla better than chocolate.

Never mind. You have basically now confirmed what I suspected was the reason.

 

[I7guy]

Never mind. You have basically now confirmed what I suspected was the reason.

So for all the world to know, let's hear your opinion of why I don't like "so-called smart" assistants.

 

[Gilligan's last elephant]

So for all the world to know, let's hear your opinion of why I don't like "so-called smart" assistants.

I don't need to. All that matters is that I know and you know

 

[dk001]

I realized my scaling error later on (should have gone back and edited it); but you are correct: Those who have figured out how much 400 microns over 12" (or really over ANY distance!) (which truly IS about 4 sheets of 20 lb. printer paper) agrees regarding two major points:

1. That is a completely acceptable tolerance.

2. The iPad depicted in the article is "out" by MUCH more than 16 thousandths of an inch.

But the fact that the Haters seem to be (conveniently) "missing" is that Apple NEVER said that the iPad depicted in the Verge/MacRumors Article(s) (nor in fact ANY "bent" iPad depicted ANYWHERE) was ACCEPTABLE.

THAT's the difference that makes ALL the difference!
[doublepost=1545889417][/doublepost]
Apple's clarification gave a common, real-world equivalent (4 sheets of paper) to what "400 microns" would look like; so, after that, yes, I really DO think your average consumer knows approximately what a 400 micron "gap" would look like.

And, considering the number of iPads Apple sells, I can't imagine that any company in their position would simply "ENCOURAGE" those hordes of iPad owners, ALL of whom would be INSISTING that THEIR iPad was a "Defective" one, to "bring your iPad back for a replacement."

Think about it.
[doublepost=1545891094][/doublepost]

Quick analysis:

1. "Finger-prop-up picture": That seriously looks like an optical illusion to me. It might be true; but I really need to see it without all the confusing angles and shadows. Also, don't know if this was out-of-the-box or not.

2. "Side view detail, grey background": Need to know how much that "bend" is, and whether it was an "out of box experience", or after use.

3. "Facebook(?) Post": WAY too dark to figure out ANYTHING. Sorry.

4. "Study in Horizontal Lines": Assuming that what we are seeing is a bowed-up iPad face-down against a (hopefully flat?!?) horizontal surface, we STILL don't know if this was due to MANUFACTURING or (ab)use.

5. "Edge-on View with Keyboard": a) Can't decide if that is truly out-of-spec. b) Again, is this right out of the box, or not?

6. "iPad Pro with Pencil 2": I'm honestly not seeing it here at all. This is why Apple can't just say "Come on in!" to ALL iPad users! And again, even if I'm just not seeing it; we honestly STILL don't know if this is Manufacturing, or Use, related.

7. "Last Picture, Edge-On View": If there in fact IS a "bend" here, it CANNOT be more than 400 microns. Again, we have absolutely NO idea whether the iPad came this way, or BEcame this way...

That is my honest assessment of these photos. Without more data, that is absolutely NO evidence of a MANUFACTURING issue with the planarity of the most recent iPad(s).

Your interpretive opinion. You look for how it will fit your narrative instead of judging on face value. It appears to satisfy your conceived interpretation.
Have a Happy Holiday.