Yes, downloaded, installed overnight, everything is successful. It brought my wife's Macbook Air to its knees, but our Macbook Pro and iMac seem to respond really well to it.
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Apple's OS X Mountain Lion Up-to-Date Program Experiencing Early Hiccups
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Yes, downloaded, installed overnight, everything is successful. It brought my wife's Macbook Air to its knees, but our Macbook Pro and iMac seem to respond really well to it.
w00t. Got something in my mail. Time to check out and see whether I get Mountain Lion or Mountain Lion Server..
-edit- Working code for OSX Mountain Lion. This was with my second claim number so this was another 23 hour wait. Seems like the first few requests were completely wiped out or something...
-edit- Working code for OSX Mountain Lion. This was with my second claim number so this was another 23 hour wait. Seems like the first few requests were completely wiped out or something...
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I'm not one to bitch and moan about not getting a free upgrade right away. I will say Apple's support team has been absolutely atrocious, though.
I submitted almost immediately the other morning, it's about two days now, and I'm a patient guy. But, when I email the uptodate people that the phone support people pointed me to...
I included all pertinent information in my email. My name, contact info, a receipt (I never was asked for one, but I saw some of you guys say you were asked so I included to be safe), my reference number was in two places in the email. The canned response that took half a day to get back was very simple. Please provide us your name, contact info, and reference number. Oh, and try to resubmit on the euro uptodate site.
I understand they are swamped, and I'm under no illusions that I am entitled to this. Nobody knew MLs launch date, so who could reasonably base a purchase upon an up to date program? But the support! Where's the competent support!?!?!? If you're going to run a program like this, learn how to implement it. That was always the best part of Apple. This is the result of ****ing around with a Mac App Store.
I submitted almost immediately the other morning, it's about two days now, and I'm a patient guy. But, when I email the uptodate people that the phone support people pointed me to...
I included all pertinent information in my email. My name, contact info, a receipt (I never was asked for one, but I saw some of you guys say you were asked so I included to be safe), my reference number was in two places in the email. The canned response that took half a day to get back was very simple. Please provide us your name, contact info, and reference number. Oh, and try to resubmit on the euro uptodate site.
I understand they are swamped, and I'm under no illusions that I am entitled to this. Nobody knew MLs launch date, so who could reasonably base a purchase upon an up to date program? But the support! Where's the competent support!?!?!? If you're going to run a program like this, learn how to implement it. That was always the best part of Apple. This is the result of ****ing around with a Mac App Store.
wow that sucks. just wanted to check this thread. was sure everybody had their codes by now.
Day three with no codes. After 24 hours, I purchased it. I figured that Apple would be happy just to refund the cost, which they did. Today they issued me a refund, but deleted the app from my app store purchases. So now, I again need to hound them for a code. This has been a huge hassle. Bad form Apple...
So, those looking to do what I did, be advised that a better solution would just to get the codes.
So, now I wait again. BTW...I am past the 72 hours, but who is counting....
So, those looking to do what I did, be advised that a better solution would just to get the codes.
So, now I wait again. BTW...I am past the 72 hours, but who is counting....
Its been 48 hours since I've submitted my first request. I submitted a second request 24 hours later with the same serial code (and it let me do so 
) and I got the mail 23 hours later, referencing my second claim number. Have you guys tried sending another request with the same serial and see if it goes through? If you can send a second request chances are the first one never got to them..
) and I got the mail 23 hours later, referencing my second claim number. Have you guys tried sending another request with the same serial and see if it goes through? If you can send a second request chances are the first one never got to them..Its been 48 hours since I've submitted my first request. I submitted a second request 24 hours later with the same serial code (and it let me do so
It won't let me do it again.
I'm now 49 hours out from my form submission, and not a single email from apple. A message to the support email regarding my status 24 hours ago returned no replies.
For those giving criticism, it should be noted that ML is not a free gift from apple. We already prepaid for the product by purchasing the hardware. Apple is giving favor to those who did not prepay, while those who already paid are left waiting.
For those giving criticism, it should be noted that ML is not a free gift from apple. We already prepaid for the product by purchasing the hardware. Apple is giving favor to those who did not prepay, while those who already paid are left waiting.
On my 50 hours now and I am in Malaysia ... gosh apple users is suddenly so many ?
Wonder if Windows ever give a free upgrade than it will take a year to receive it since 3 quarter of the world are using windows. ?
Wonder if Windows ever give a free upgrade than it will take a year to receive it since 3 quarter of the world are using windows. ?
It was sent to the updatesupport@apple.com address, which appeared to have some success with other users who posted in this thread.
I tried sending it there but it was returned saying that this email address did not exist. Did go through to uptodatesupport@apple.com
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Just received a code about an hour after my second submission. Downloading now. Good luck to you all.
Did it say the SN was already used?
Just received a code about an hour after my second submission (about 48 hours of waiting from first code). Downloading now. Good luck to you all.
How? When I try and resubmit, it says serial was already claimed
Still no code after 48 hours
48 hours since I requested my code online and still waiting. Called AppleCare - 'nothing I can do' & 'you have to wait 72 hours'. Unbelievable.
My serial number clearly shows I bought a new laptop last week and they can't issue a computer generated code in this day and age.
I feel very let down by Apple whose customer service on this issue has been shocking.
The atittude from the AppleCare staff is 'you should be grateful you are getting it for free and you'll have to wait another 24 hours'. Meanwhile my friend with a 4 year old laptop is using ML 2 days ago!!
48 hours since I requested my code online and still waiting. Called AppleCare - 'nothing I can do' & 'you have to wait 72 hours'. Unbelievable.
My serial number clearly shows I bought a new laptop last week and they can't issue a computer generated code in this day and age.
I feel very let down by Apple whose customer service on this issue has been shocking.
The atittude from the AppleCare staff is 'you should be grateful you are getting it for free and you'll have to wait another 24 hours'. Meanwhile my friend with a 4 year old laptop is using ML 2 days ago!!
I got my pdf and password for it at 7:45 this morning, it took almost 48 hours to get the code.
my girlfriend bought a $25 itunes card and downloaded it onto her 2008 aluminum macbook yesterday.
it's a tad slower than snow leopard, i wonder if its just the nature of the 2008 aluminum beast or it's because she has almost no free space on her hard drive.
I'm downloading it on my macbook pro right now, 3 hours to go.
my girlfriend bought a $25 itunes card and downloaded it onto her 2008 aluminum macbook yesterday.
it's a tad slower than snow leopard, i wonder if its just the nature of the 2008 aluminum beast or it's because she has almost no free space on her hard drive.
I'm downloading it on my macbook pro right now, 3 hours to go.
I resubmit as well. It just let me and my email was referencing my 2nd claim #... guess the 1st claim got lost in the system or something :/
With Windows 7, individual PC manufacturers dealt with upgrades, so Microsoft didn't deal with all of those upgrade request. Each also had its own upgrade policy. Some people got the upgrade version of 7 for free while others had to pay a reduced price. Not to mention most upgrades came via DVD in the mail, so nobody's servers were getting blown out... except for maybe Microsoft's activation server
Since Apple deals with all the claims themselves and insists on promoting the App Store, you:
A. Might have to deal with Apple's server getting blown out
B. Have to wait for Apple to deal with the millions of other claims
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FINALLY getting the "serial already claimed" message. This feels like a good sign.
What the f
ck is Apple doing? I'm a freshman in college and I could have executed this better than they did.
What the f
ck is Apple doing? I'm a freshman in college and I could have executed this better than they did.