They just told me that my FAN does not apply at all (no choice of FAN vs. $25 DirecTV credit either). I complained heavily about that because if I decide to cancel DirecTV for any reason I will not get any type of discount since this new plan essentially renders my FAN discount useless. Plus I suspend my DirecTV service for 6 months every year so I don't even think I'll see any type of discount until I start up my DirecTV service again in August.
This is pretty crappy by AT&T. Even with this new plan they are definitely lagging behind Verizon and T-Mobile, and their customer service is terrible. Every time I call them now it's at least 1 hour on the phone for even the most basic request. That's just unacceptable.
I really wish AT&T would get it together. I'll just gonna give up and take my Veteran ID card to the AT&T store and take a 15% discount. It's not 25% but it's better than nothing