Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
**AT&T iPhone 4 Order Status Thread**
- Thread starter PezRadar
- Start date
- Sort by reaction score
just when you think AT&T can't get any worse...
I ordered 2 phones at the AT&T store on the 15th, both of which were to be delivered yesterday (June24th). One came, one didn't, although my AmEx was charged for both. I called FedEx, who said that although a tracking number had been issued, that only means that a label was printed. FedEx never received the package from AT&T. I called AT&T, and they confirmed this, but referred me back to my local store where the order was originally placed. Called the local store, and they were very nice about it. They said they were going to call the regional inventory center and get back to me with an answer by the end of the day. Time will tell, but AT&T's track record for keeping promises is not very good.
I ordered 2 phones at the AT&T store on the 15th, both of which were to be delivered yesterday (June24th). One came, one didn't, although my AmEx was charged for both. I called FedEx, who said that although a tracking number had been issued, that only means that a label was printed. FedEx never received the package from AT&T. I called AT&T, and they confirmed this, but referred me back to my local store where the order was originally placed. Called the local store, and they were very nice about it. They said they were going to call the regional inventory center and get back to me with an answer by the end of the day. Time will tell, but AT&T's track record for keeping promises is not very good.
I don't know what source is right but a CSR told one of us in the 5051 boat that a shipment arrived late last night and will be shipped right away so I'm hoping for a Monday or Tuesday iPhone 4 but seems very unlikely due to all these lies. Damn I wish I could have got thru on apple's website. And AT&T isn't excepting walkins til Tuesday so they need to get caught up as much as possible
Seriously. I'm at the same point. This launch through premier has been a nightmare, and the Goddamned CSR's are lying and being downright rude, god forbid I want some answers regarding my order....ATT has done nothing for me as of yet.... nothing
Just saw a little activity on my status. Since ordering on the 15th, my status was "In progress" with no backorders. On wednesday my SIMs switched to backorder but my phones were not. Just a few minutes ago my SIMs switched back to not being backordered. Maybe something is happening.
Did AT&T give issue you a tracking number but Fedex hasn't updated the tracking number? AT&T gave my order a tracking number on the 22nd, but it is stuck on "Initiated". Per Fedex, the package was never picked up..ie a label was printed by AT&T but no package as been delivered yet.
Or if you live close to one, go to an Apple Store and buy one and return the one "in process", when you receive it. Apple and AT&T have been good about accepting returns in the first 30 days and an unopened box, would be a no-brainer.
iDisappointed!
That will be the new app from AT&T, although for their app they will have to remove the ed :/
Yes he had some great points but some weren't told the same thing. I was told on launch day absolutely from everybody I talked to. But I'm not upset anymore, it is what it is and hopefully it'll come this week coming up and I can get off this boat and enjoy lol. And the same to all the rest still waiting. Our times coming... Eventually lol
I agree, but when the Apple store still had phones to sell yesterday, yes still had phones left in the early evening last night it makes you wonder WTH. I got my tracking number late Wed night and got my phone yesterday, thankfully with no defects. So good luck to all of you who have not received your phones yet, but trust me it's worth the wait. 
Finally have gotten some info about my premier order.
I can now actually check the status on the ATT website(not able to do before). Sucky thing is that I am now back ordered.
I hope at least to get the phone by or on the 29th.
Called a friendly ATT csr and he gave me $25 off my current bill which was nice.
I can now actually check the status on the ATT website(not able to do before). Sucky thing is that I am now back ordered.
I hope at least to get the phone by or on the 29th.
Called a friendly ATT csr and he gave me $25 off my current bill which was nice.
Sounds good to me, let's all try to have a good weekend and not worry about the phones coming again til Monday and maybe we will start off the week with some great news
Update on me - I got fed up and read about the apple store potentially having extra, so I went to the Apple store this morning and made an entirely new order/new phone number/no FAN account. I waited for about an hour - hour and a half - and was home about 2 hours after I left (the store is less than 2 miles from my house). I came home and cancelled the pre-order. I will be working on the port this afternoon and then will also be adding the FAN account back on.
We are headed for the beach tomorrow so I actually have not played with the iphone at all (too busy packing). It's activated and I used it for one short phone call to my husband, but otherwise haven't really touched it.
We are headed for the beach tomorrow so I actually have not played with the iphone at all (too busy packing). It's activated and I used it for one short phone call to my husband, but otherwise haven't really touched it.
No phone for me yet. I am so mad I could spit.I went to an ATT store on the 15th to order the new phone. Just as I swiped my credit card, the system went down. I got a hand written reciept and went home. The store manager called me the next day because they needed to get it in the computer so I could get a real printed receipt and an order #. They were trying to run my card again, but the 1st charge went through right before the computer went down. So ATT cancelled that order and put it in again manually on the 16th, an hour before they announced no more pre-orders. So now they tell me I'm at the end of the line for delivery and may not get my phone until middle of next week. If they had just left it alone I probably would have gotten it yesterday.
For those of us who are still waiting in the "in process" purgatory, call your Apple store (if you live near one) and get put on their "priority" list. Basically it's just a list of people who want a phone, and they will e-mail you when your name gets to the top. 24 hours to pick up. At least you'll have two irons in the fire.
That's what I've done - we'll see which comes first. The e-mail for the priority list, or the eventual delivery from AT&T. Either way, I feel better knowing there's another option out there.
That's what I've done - we'll see which comes first. The e-mail for the priority list, or the eventual delivery from AT&T. Either way, I feel better knowing there's another option out there.
Mine is supposed to be delivered to me at work though. Wonder how that would work if I got one from the local apple store and then the other one showed up fedex? Or would apple go in and cancel that one?